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"A really lovely comfortable stay"

"Lovely hotel, made special by the fabulous views of St James's Park."

"Staff friendly and professional "

"Booked with grey street as an upgrade to our usual hotel. We were not disappointed, in fact this will be our go to from now on, breakfast was absolutely delicious compliments to the chef, fresh pastries and poached eggs to perfection. Cleanliness of the room was superb. Everything was catered for including my request for a room with a bath and boy did they deliver. We will be back for sure. "

"A bit slow checking, lady at reception on the phone, whilst people were waiting to check in"

"Rooms refurbished to a great standard, staff as helpful as ever."

"Helpful at check-in. Used the pool, clean and nice."

"This hotel is very convenient and on the Newcastle Airport property. The staff are friendly and helpful! "

"Nice hotel in a historic castle, with an excellent restaurant."