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"This was our eighth time in the Mayan Riviera and we had a fantastic visit. The employees were very friendly and attentive. Everyone was always happy to help and made you feel valued. We enjoyed the a la carte dinners each night. The Tonino restaurant was our favourite. Our room was a junior deluxe room. We had booked an ocean view room here on Expedia but unfortunately when we got to the resort they had no record of it and none of our receipts or confirmations from Expedia indicated the ocean view choice. Thankfully, we didn’t pay an exorbitant amount for the ocean view option. The room itself had a couple of cracked tiles, but overall quite clean and quite spacious. Overall, we were quite happy and we would definitely consider staying here again."

"Front staff was very nice and helpful! Would definitely book them again ! I enjoyed my stay here. "

"Everything here was 10/10. The only downside is paying for many extras that used to be included."

"Beautiful property, lots of swimming options and very helpful staff."

"The Kids Club staff are amazing! "

"I loved the way they incorporated the jungle into the design. The staff were helpful and pleasant. We booked all of our meals for the week on day one and enjoyed what was offered. Our room was clean as were the grounds. We also enjoyed our morning pool exercise programs with Nico and Abraham!!!"

"Beautiful grounds. Beautiful room and view. Service top notch. Variety in the inclusive resturaunt options. This all inclusive is on the quieter side. Things pretty much go quiet after 10pm, but we liked that for this type of trip. Highly recommend."

"We had an amazing stay at the Conrad. Well designed modern hotel. White sands and crystal clear waters. Good selection of pools. Varied dining options for breakfast, lunch and dinner. Both the Japanese and Mexican restaurants were superb. A 15% service charge is included on all food and drink although generally this is included in the stated price. Service was outstanding. We also did a bike tour round the resort, the spa and neighbouring Hilton resort which is worth doing to get a feel for the property. We had a fantastic time and would definitely consider coming back in future. "

"We like the overall vibe and ambiance. Kind of disappointed that we didn't recieve a room upgrade even though we asked for one. I've visited this hotel many times and even recommend it to family. I wasnt impressed when this fell on empty ears.... Careless response. I know word of mouth is the most effective form of advertising. "