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Hilton Tulum Riviera Maya All-Inclusive Resort

4.5 star property
Luxury property on the beach, with 8 outdoor pools

Choose dates to view prices

your current months are December, 2024 and January, 2025.
December 2024
January 2025

Photo gallery for Hilton Tulum Riviera Maya All-Inclusive Resort

Sports facility
View from room
Meeting facility
Presidential Suite, 1 King Bed | Living area | 65-inch Smart TV with digital channels, TV
9 restaurants, lunch, dinner served; Asian cuisine

Reviews

8.4 out of 10

Very good

Popular amenities

  • Bar
  • Room service
The price is AED 1,521
AED 1,521 total
includes taxes & fees
19 Jan - 20 January 2025

Room options

Available filters for rooms
Showing 27 of 27 rooms

View all photos for Room, 2 Queen Beds, Resort View, Partial Ocean View

Premium bedding, free minibar, in-room safe, individually decorated

Room, 2 Queen Beds, Resort View, Partial Ocean View

Highlights

Yard
Furnished balcony or patio
Individually furnished
Individually decorated
Air conditioning
Connecting rooms available
Free minibar items
Smart TV
  • Partial ocean view
  • Sleeps 4
  • 2 Queen Beds

View all photos for Room, 2 Queen Beds, Ocean View, Oceanfront

Premium bedding, free minibar, in-room safe, individually decorated

Room, 2 Queen Beds, Ocean View, Oceanfront

Highlights

Yard
Furnished balcony or patio
Individually furnished
Individually decorated
Air conditioning
Connecting rooms available
Free minibar items
Smart TV
  • Ocean view
  • Sleeps 4
  • 2 Queen Beds

View all photos for Club Room, 1 King Bed, Nature View

Premium bedding, free minibar, in-room safe, individually decorated

Club Room, 1 King Bed, Nature View

Highlights

Yard
Furnished balcony or patio
Individually furnished
Individually decorated
Air conditioning
Connecting rooms available
Free minibar items
Smart TV
  • 42 sq m
  • Resort view
  • Sleeps 3
  • 1 King Bed

View all photos for Suite, 1 King Bed, Ocean View (Governors Suite)

65-inch Smart TV with digital channels, TV

Suite, 1 King Bed, Ocean View (Governors Suite)

Highlights

Yard
Furnished balcony or patio
Separate dining area
Separate sitting area
Individually furnished
Individually decorated
Air conditioning
Connecting rooms available
  • 130 sq m
  • Ocean view
  • Sleeps 3
  • 1 King Bed

View all photos for Room, 1 King Bed, Nature View

Bathroom shower

Room, 1 King Bed, Nature View

Highlights

Yard
Furnished balcony or patio
Individually furnished
Individually decorated
Air conditioning
Connecting rooms available
Free minibar items
Smart TV
  • 42 sq m
  • Resort view
  • Sleeps 3
  • 1 King Bed

View all photos for Family Room, 1 King Bed, Ocean View

View from room

Family Room, 1 King Bed, Ocean View

Highlights

Yard
Furnished balcony or patio
Individually furnished
Individually decorated
Air conditioning
Connecting rooms available
Free minibar items
Smart TV
  • 42 sq m
  • Ocean view
  • Sleeps 3
  • 1 King Bed

View all photos for Room, 2 Queen Beds, Nature View

View from room

Room, 2 Queen Beds, Nature View

Highlights

Yard
Furnished balcony or patio
Individually furnished
Individually decorated
Air conditioning
Connecting rooms available
Free minibar items
Smart TV
  • Sleeps 4
  • 2 Queen Beds

View all photos for Club Room, 2 Queen Beds, Resort View, Ocean View

View from room

Club Room, 2 Queen Beds, Resort View, Ocean View

Highlights

Yard
Furnished balcony or patio
Individually furnished
Individually decorated
Air conditioning
Connecting rooms available
Free minibar items
Smart TV
  • Ocean view
  • Sleeps 4
  • 2 Queen Beds

View all photos for Club Room, 2 Queen Beds, Nature View

Premium bedding, free minibar, in-room safe, individually decorated

Club Room, 2 Queen Beds, Nature View

Highlights

Yard
Furnished balcony or patio
Individually furnished
Individually decorated
Air conditioning
Connecting rooms available
Free minibar items
Smart TV
  • Sleeps 4
  • 2 Queen Beds

View all photos for Club Suite, 1 King Bed, Ocean View

Premium bedding, free minibar, in-room safe, individually decorated

Club Suite, 1 King Bed, Ocean View

Highlights

Yard
Furnished balcony or patio
Separate dining area
Separate sitting area
Individually furnished
Individually decorated
Air conditioning
Connecting rooms available
  • 80 sq m
  • Ocean view
  • Sleeps 3
  • 1 King Bed

View all photos for Family Room, 1 King Bed, Nature View

View from room

Family Room, 1 King Bed, Nature View

Highlights

Yard
Furnished balcony or patio
Individually furnished
Individually decorated
Air conditioning
Connecting rooms available
Free minibar items
Smart TV
  • 42 sq m
  • Resort view
  • Sleeps 3
  • 1 King Bed

View all photos for Club Room, 2 Queen Beds, Resort View, Partial Ocean View

Premium bedding, free minibar, in-room safe, individually decorated

Club Room, 2 Queen Beds, Resort View, Partial Ocean View

Highlights

Yard
Furnished balcony or patio
Individually furnished
Individually decorated
Air conditioning
Connecting rooms available
Free minibar items
Smart TV
  • Partial ocean view
  • Sleeps 4
  • 2 Queen Beds

View all photos for Family Room, 2 Queen Beds, Nature View

View from room

Family Room, 2 Queen Beds, Nature View

Highlights

Yard
Furnished balcony or patio
Individually furnished
Individually decorated
Air conditioning
Connecting rooms available
Free minibar items
Smart TV
  • Sleeps 4
  • 2 Queen Beds

View all photos for Family Room, 2 Queen Beds, Ocean View

View from room

Family Room, 2 Queen Beds, Ocean View

Highlights

Yard
Furnished balcony or patio
Individually furnished
Individually decorated
Air conditioning
Connecting rooms available
Free minibar items
Smart TV
  • Ocean view
  • Sleeps 4
  • 2 Queen Beds

View all photos for Club Suite, 1 King Bed, Partial Ocean View

Premium bedding, free minibar, in-room safe, individually decorated

Club Suite, 1 King Bed, Partial Ocean View

Highlights

Yard
Furnished balcony or patio
Separate dining area
Separate sitting area
Individually furnished
Individually decorated
Air conditioning
Connecting rooms available
  • 80 sq m
  • Ocean view
  • Sleeps 3
  • 1 King Bed

View all photos for Family Room, 2 Queen Beds, Ground Floor

Premium bedding, free minibar, in-room safe, individually decorated

Family Room, 2 Queen Beds, Ground Floor

Highlights

Yard
Furnished balcony or patio
Individually furnished
Individually decorated
Air conditioning
Connecting rooms available
Free minibar items
Smart TV
  • Sleeps 4
  • 2 Queen Beds

View all photos for Club Room, 1 King Bed, Partial Ocean View

Premium bedding, free minibar, in-room safe, individually decorated

Club Room, 1 King Bed, Partial Ocean View

Highlights

Yard
Furnished balcony or patio
Individually furnished
Individually decorated
Air conditioning
Connecting rooms available
Free minibar items
Smart TV
  • 42 sq m
  • Ocean view
  • Sleeps 3
  • 1 King Bed

View all photos for Club Room, 1 King Bed, Ocean View

Premium bedding, free minibar, in-room safe, individually decorated

Club Room, 1 King Bed, Ocean View

Highlights

Yard
Furnished balcony or patio
Individually furnished
Individually decorated
Air conditioning
Connecting rooms available
Free minibar items
Smart TV
  • 42 sq m
  • Ocean view
  • Sleeps 3
  • 1 King Bed

View all photos for Suite, 1 King Bed, Ocean View

Premium bedding, free minibar, in-room safe, individually decorated

Suite, 1 King Bed, Ocean View

Highlights

Yard
Furnished balcony or patio
Separate dining area
Separate sitting area
Individually furnished
Individually decorated
Air conditioning
Connecting rooms available
  • 80 sq m
  • Ocean view
  • Sleeps 3
  • 1 King Bed

View all photos for Suite, 1 King Bed, Accessible, Partial Ocean View

Bathroom shower

Suite, 1 King Bed, Accessible, Partial Ocean View

Highlights

Yard
Furnished balcony or patio
Separate dining area
Separate sitting area
Individually furnished
Individually decorated
Air conditioning
Connecting rooms available
  • 80 sq m
  • Ocean view
  • Sleeps 3
  • 1 King Bed

View all photos for Room, 1 King Bed, Ocean View

Bathroom shower

Room, 1 King Bed, Ocean View

Highlights

Yard
Furnished balcony or patio
Individually furnished
Individually decorated
Air conditioning
Connecting rooms available
Free minibar items
Smart TV
  • 42 sq m
  • Ocean view
  • Sleeps 3
  • 1 King Bed

View all photos for Room, 1 King Bed, Accessible, Partial Ocean View

Bathroom shower

Room, 1 King Bed, Accessible, Partial Ocean View

Highlights

Yard
Furnished balcony or patio
Individually furnished
Individually decorated
Air conditioning
Connecting rooms available
Free minibar items
Smart TV
  • 42 sq m
  • Ocean view
  • Sleeps 3
  • 1 King Bed

View all photos for Family Suite, 1 King Bed, Ground Floor

Premium bedding, free minibar, in-room safe, individually decorated

Family Suite, 1 King Bed, Ground Floor

Highlights

Yard
Furnished balcony or patio
Separate sitting area
Individually furnished
Individually decorated
Air conditioning
Connecting rooms available
Dining table
  • 80 sq m
  • Ocean view
  • Sleeps 3
  • 1 King Bed

View all photos for Family Suite, 1 King Bed, Ocean View

Premium bedding, free minibar, in-room safe, individually decorated

Family Suite, 1 King Bed, Ocean View

Highlights

Yard
Furnished balcony or patio
Separate dining area
Separate sitting area
Individually furnished
Individually decorated
Air conditioning
Connecting rooms available
  • 80 sq m
  • Ocean view
  • Sleeps 3
  • 1 King Bed

View all photos for Family Room, 1 King Bed, Ground Floor

65-inch Smart TV with digital channels, TV

Family Room, 1 King Bed, Ground Floor

Highlights

Yard
Furnished balcony or patio
Individually furnished
Individually decorated
Air conditioning
Connecting rooms available
Free minibar items
Smart TV
  • 42 sq m
  • Ocean view
  • Sleeps 3
  • 1 King Bed

View all photos for Presidential Suite, 1 King Bed

Presidential Suite, 1 King Bed | Living area | 65-inch Smart TV with digital channels, TV

Presidential Suite, 1 King Bed

Highlights

Yard
Furnished balcony or patio
Separate dining area
Separate sitting area
Individually furnished
Individually decorated
Air conditioning
Connecting rooms available
  • 159 sq m
  • Ocean view
  • Sleeps 3
  • 1 King Bed

View all photos for Room, 1 King Bed, Accessible (Roll-In Shower)

Premium bedding, free minibar, in-room safe, individually decorated

Room, 1 King Bed, Accessible (Roll-In Shower)

Highlights

Yard
Furnished balcony or patio
Individually furnished
Individually decorated
Air conditioning
Connecting rooms available
Free minibar items
Smart TV
  • 42 sq m
  • Resort view
  • Sleeps 3
  • 1 King Bed

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On private beach
Pool
Breakfast included
All inclusive
7.6 out of 10, Good, (1001)
The price is AED 1,747
AED 1,747 total
includes taxes & fees
23 Dec - 24 Dec
Dreams Tulum Resort & Spa - All Inclusive

About the neighborhood

Map
Carretera Cancun Tulum 307, Tulum, QROO, 77774

What's nearby

  • Riviera Maya Golf Club - 7 min drive - 6.3 km
  • Akumal Beach - 8 min drive - 6.8 km
  • Xcacel-Xcacelito Sanctuary - 8 min drive - 8.3 km
  • Xel-Há Park - 11 min drive - 8.7 km
  • Xcacel Beach - 12 min drive - 7.3 km

Getting around

  • Cancun Intl. Airport (CUN) - 77 min drive

Restaurants

  • ‪Restaurant Kukulkan - ‬7 min drive
  • ‪Restaurante Yucatan - ‬6 min drive
  • ‪Restaurante Arlequin - ‬7 min drive
  • ‪Vela Sur - ‬10 min walk
  • ‪Piscis snack bar - ‬7 min drive

About this property

Hilton Tulum Riviera Maya All-Inclusive Resort

Luxury eco-certified property near Akumal Beach
Consider a stay at Hilton Tulum Riviera Maya All-Inclusive Resort and take advantage of free full breakfast, 3 beach bars, and 3 poolside bars. This property is a great place to bask in the sun with a white sand beach, beachfront dining, and sun loungers. Treat yourself to a body wrap, a body scrub, or a deep-tissue massage at the onsite spa. At the 9 on-site restaurants, enjoy lunch, dinner, light fare, and Asian cuisine. Fitness classes and yoga classes are offered at the 24-hour gym; Hilton Tulum Riviera Maya All-Inclusive Resort also has a free daily manager's reception, shopping on site, and a coffee shop/cafe. Free WiFi in public areas is available to all guests, along with a playground and an arcade/game room.
Additional perks include:
  • 8 outdoor pools and a children's pool, with a waterslide, cabanas, and sun loungers
  • Free valet parking
  • A ballroom, a front-desk safe, and concierge services
  • A gift shop, beach umbrellas, and massage treatment rooms
  • Guest reviews speak highly of the family-friendly amenities, helpful staff, and location
Room features
All 735 individually furnished rooms include comforts such as 24-hour room service and premium bedding, as well as thoughtful touches like laptop-compatible safes and laptop-friendly workspaces. Guest reviews speak positively of the clean rooms at the property.
Extra amenities include:
  • Bathrooms with children's robes and hair dryers
  • 65-inch Smart TVs with premium channels
  • Furnished balconies or patios, wardrobes/closets, and coffee/tea makers

All inclusive details

All-inclusive room rates at Hilton Tulum Riviera Maya All-Inclusive Resort are available. These rates are higher because they include onsite food and beverages in the room rate (some restrictions may apply).

Awards and affiliations

Eco-Certified Property
This property participates in EarthCheck, a program that measures the property's impact on one or more of the following: environment, community, cultural-heritage, the local economy.
This property is affiliated with the International LGBTQ+ Travel Association (IGLTA) and welcomes lesbian, gay, bisexual, transgender, queer, intersex, and asexual (LGBTQ+) guests.

Languages

English, Spanish

Property amenities

Internet

  • Available in some public areas: Free WiFi

Parking and transportation

  • Free uncovered valet parking on site
  • Wheelchair-accessible parking and van parking available

Food and drink

  • Free full breakfast available daily 7:00 AM–11:30 AM
  • 9 restaurants and 1 coffee shop/cafe
  • 3 beach bars, 3 poolside bars and 3 bars/lounges
  • Free daily reception
  • 24-hour room service

Restaurants on site

  • Noriku
  • Auma
  • Maxal
  • La Luce
  • Chiringuito Sea Salt

Things to do

  • 24-hour fitness center
  • 8 outdoor pools
  • Fitness classes
  • Arcade/game room
  • Children's pool
  • Full-service spa
  • Playground
  • Shopping
  • Yoga classes

Family friendly

  • 8 outdoor pools
  • Arcade/game room
  • Children's games
  • Children's pool
  • Free children's club
  • Laundry facilities
  • Playground
  • Snack bar/deli
  • Waterslide

Conveniences

  • ATM/banking services
  • Ballroom
  • Banquet hall
  • Elevator
  • Front-desk safe
  • Gift shop/newsstand
  • Reception hall

Guest services

  • 24-hour front desk
  • Concierge services
  • Daily housekeeping
  • Dry cleaning service
  • Laundry facilities
  • Luggage storage
  • Multilingual staff
  • Porter/bellhop
  • Tour/ticket assistance
  • Wedding services

Business services

  • Business center
  • Computer station
  • Coworking space
  • Meeting rooms - 7

Outdoors

  • Beach loungers
  • Beach umbrellas
  • Beachfront location
  • Outdoor entertainment area
  • Outdoor furniture
  • Pool cabanas (surcharge)
  • Pool sun loungers
  • Pool umbrellas

Spa

  • 13 treatment rooms
  • Body scrubs
  • Body treatments
  • Body wraps
  • Couples treatment room(s)
  • Facials
  • Manicures and pedicures
  • Massage - deep-tissue
  • Massage/treatment rooms
  • Outdoor treatment areas
  • Sauna
  • Spa open daily
  • Spa tub
  • Steam room

Accessibility

  • If you have requests for specific accessibility needs, please contact the property using the information on the reservation confirmation received after booking.
  • Elevator
  • Handrails in hallways
  • Stair-free path to entrance
  • Valet for wheelchair-equipped vehicle
  • Well-lit path to entrance
  • Wheelchair-accessible concierge desk
  • Wheelchair-accessible fitness center
  • Wheelchair-accessible parking
  • Wheelchair-accessible path to elevator
  • Wheelchair-accessible registration desk
  • Wheelchair-accessible restaurant
  • Wheelchair-accessible van parking

More

  • Beach towels
  • Smoke-free property

Room amenities

Bedroom

  • Air conditioning
  • Bed sheets
  • Blackout drapes/curtains
  • Premium bedding

Bathroom

  • Children's robes
  • Hair dryer
  • Private bathroom
  • Shampoo
  • Soap
  • Toilet paper
  • Towels

Entertainment

  • 65-inch Smart TV
  • Digital channels
  • Premium channels

Food and drink

  • Coffee/tea maker
  • Free bottled water
  • Free minibar

Outdoor space

  • Furnished balcony or patio
  • Yard

More

  • Access via exterior corridors
  • Connecting rooms available
  • Desk
  • Desk chair
  • Free local calls
  • Individually decorated
  • Individually furnished
  • Laptop-compatible safe
  • Laptop-friendly workspace
  • Mobile key entry
  • Phone
  • Restaurant dining guide

Policies

Check-in

Check-in start time: 3:00 PM; Check-in end time: anytime
Minimum check-in age: 18

Check-out

Check-out before noon

Special check-in instructions

Front desk staff will greet guests on arrival

Access methods

Staffed front desk

Pets

Pets not allowed (service animals are welcome, and are exempt from fees)

Children and extra beds

Children are welcome
Children can stay for free if using existing beds when occupying the parent or guardian's room
Rollaway/extra beds are not available
Cribs (infant beds) are not available

Property payment types

Important information

You need to know

Extra-person charges may apply and vary depending on property policy
Government-issued photo identification and a credit card, debit card, or cash deposit may be required at check-in for incidental charges
Special requests are subject to availability upon check-in and may incur additional charges; special requests cannot be guaranteed
This property accepts credit cards; cash is not accepted

We should mention

The property has connecting/adjoining rooms, which are subject to availability and can be requested by contacting the property using the number on the booking confirmation
This property welcomes guests of all sexual orientations and gender identities (LGBTQ+ friendly)

Frequently asked questions

Does Hilton Tulum Riviera Maya All-Inclusive Resort have a pool?

Yes, this property has 8 outdoor pools and a children's pool.

Is Hilton Tulum Riviera Maya All-Inclusive Resort pet-friendly?

No, only service animals are welcome at the property.

How much is parking at Hilton Tulum Riviera Maya All-Inclusive Resort?

Valet parking is free at this property.

What time is check-in at Hilton Tulum Riviera Maya All-Inclusive Resort?

Check-in start time: 3:00 PM; Check-in end time: anytime.

What time is check-out at Hilton Tulum Riviera Maya All-Inclusive Resort?

Check-out is at noon.

Are there all-inclusive benefits at Hilton Tulum Riviera Maya All-Inclusive Resort?

Some rate plans available at this property are all-inclusive.

Where is Hilton Tulum Riviera Maya All-Inclusive Resort located?

Nestled on the beach, this Tulum property is within 3 mi (5 km) of Riviera Maya Golf Club, Xcacel Beach, and Xcacelito Beach. Aktun Chen and Xcacel-Xcacelito Sanctuary are also within 3 mi (5 km).

Hilton Tulum Riviera Maya All-Inclusive Resort Reviews

Reviews

8.4

Very Good

Rating 10 - Excellent. 801 out of 1491 reviews" "
Rating 8 - Good. 314 out of 1491 reviews" "
Rating 6 - Okay. 196 out of 1491 reviews" "
Rating 4 - Poor. 98 out of 1491 reviews" "
Rating 2 - Terrible. 82 out of 1491 reviews" "

9.0/10

Cleanliness

8.6/10

Staff & service

8.6/10

Amenities

9.0/10

Property conditions & facilities

8.8/10

Eco-friendliness

Reviews

10/10 Excellent

Miyoshi

Liked: Cleanliness, staff & service, property conditions & facilities
Stayed 3 nights in Dec 2024

10/10 Excellent

Karla

Traveled with partner
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
We loved the hotel and the food and service was actually very good. Only complaint is the shuttles to main entrance don’t always stop for you.
Stayed 7 nights in Nov 2024

10/10 Excellent

Fernanda C, St. Louis

Liked: Cleanliness, staff & service, property conditions & facilities
Stayed 5 nights in Dec 2024

8/10 Good

Dhawal

Stayed 4 nights in Nov 2024

10/10 Excellent

Kayla

Traveled with partner
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
All the staff was so great and hospitable! Monica and Luismi were great!!!
Stayed 4 nights in Dec 2024

8/10 Good

Jocelyn Carolyn

Liked: Cleanliness, staff & service, property conditions & facilities
Overall is good stay
Stayed 5 nights in Dec 2024

10/10 Excellent

Sanna

Traveled with family
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
The best decision we’ve made for our Tulum trip was staying at this resort. The resort was extremely safe with a security checkpoint before you enter the premises. The staff was so friendly and eager to help you.Getting free lattes daily was an added bonus for us. We knew this was an all inclusive but the amount and quality of food and drinks amazed us. They also have a schedule of activities during the day so if you don’t want to leave you don’t have to! I highly recommend staying here for the most breathtaking and calming experience!!
Stayed 4 nights in Dec 2024

10/10 Excellent

Isabel

Traveled with partner
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
The staff were amazing! We had such a great stay, the food was good, drinks were strong, and the staff was very attentive! The only downfall was the rocks in the ocean hurting your feet, otherwise 10/10!!!!
Stayed 5 nights in Dec 2024

8/10 Good

Andrew

Traveled with partner
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
I would rate it 5 stars if it had better entertainment. Although it is a design fault by not having a better stage. Everything else was top notch.
Stayed 10 nights in Dec 2024

10/10 Excellent

Whitney

Traveled with partner
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
.
Stayed 5 nights in Dec 2024

10/10 Excellent

Audrey

Liked: Cleanliness, staff & service, property conditions & facilities
This resort was everything I didn’t expect. I loved staying there and I definitely recommend. I will definitely go back there.
Stayed 3 nights in Dec 2024

10/10 Excellent

GURPREET

Traveled with group
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Everything was just top notch
Stayed 4 nights in Dec 2024

10/10 Excellent

Jalyn

Traveled with partner
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Amazing! We had a beautiful time. Food also was amazing
Stayed 4 nights in Dec 2024

10/10 Excellent

Cendy

Liked: Cleanliness, staff & service, property conditions & facilities
Stayed 4 nights in Nov 2024

10/10 Excellent

Gwendolyn

Liked: Cleanliness, staff & service, amenities, property conditions & facilities
This was an amazing property somewhat far from tilum airport, excellent food. 8 pools, entertainment can be improved overall wonderful experience
Stayed 2 nights in Dec 2024

10/10 Excellent

Angel

Traveled with family
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
The spa was very nice. Customer service was excellent.
Stayed 5 nights in Dec 2024

8/10 Good

Payal D

Traveled with partner
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Gorgeous property quiet and could use more activities geared towards adults. Pools were amazing. Rocky beaches. Restaurants could use more vegetarian options and Indian cuisine recommended. Buffet should have been open everyday not just the weekend.
Stayed 4 nights in Dec 2024

10/10 Excellent

Raquel, St Johns

Traveled with group
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Excellent hotel and staff/service.
Stayed 5 nights in Nov 2024

8/10 Good

Caroline Rainsford

Traveled with partner
Liked: Amenities, property conditions & facilities
Food was very underwhelming. Not alot of good options. The only restaurant I liked was the Japanese one.
Stayed 4 nights in Dec 2024

6/10 Okay

Marcus, MESA

Traveled with partner
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Many of the rooms at this hotel have a view of the ocean, and I specifically paid extra for an “Ocean View” room. Unless you pay an upcharge, you will get a “Nature View room (jungle). Our room was on ground level, with a berm in front of our patio. You could HEAR the ocean, and you could SMELL the ocean, but you could not SEE the ocean from our patio. The hotel did not appear to be anywhere near full capacity, so I am puzzled why the front desk put us in this room. If they had just put us one floor higher, we would have had a wonderful view of the ocean. As we arrived late in the day, and were tired after flying, we just decided to accept the room. Note: The room TV had intermittent signal outages and one night there was no satellite signal at all. Now I know you're thinking, why did you go to Tulum to watch TV, but this was at the end of a long day and we were retiring for the night, and my wife would have liked to watch a movie. In one of the restaurants (Vela Sur), I was served a dirty glass of ice with food debris in it, which the waiter handed me to pour my soda into. Let me clarify, it was not the ice that was dirty, it was actually a dirty glass that had not been washed properly. I looked at the waiter to see if he caught it but he just walked away. The wristband fob is a great idea, even though a wristband seems like a step back at an all-inclusive, but it's actually difficult to lose and you don't have to remember it when you leave your room.
Stayed 3 nights in Nov 2024

8/10 Good

Dana

Liked: Cleanliness, staff & service, amenities, property conditions & facilities
The property was ok. Food choices could have been better
Stayed 3 nights in Dec 2024

10/10 Excellent

RáMel

Traveled with partner
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
The grounds were absolutely beautiful!
Stayed 5 nights in Dec 2024

10/10 Excellent

Mary Nisha

Traveled with partner
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
The property is very nice, food is great, and the staff is very friendly. I liked that they had the option to text with the concierge, this was great when we had to change our dinner reservations or know the activities for the day. Very responsive staff and overall great experience!
Stayed 4 nights in Dec 2024

10/10 Excellent

SANDRA

Traveled with family and small children
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Absolutely beautiful resort - food options are wonderful and the staff are always there with a smile and are very helpful. We stayed in the family area and it was perfect for us. The room was a very good size with an ample balcony.
Stayed 1 night in Dec 2024

10/10 Excellent

crimilda

Traveled with partner
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
*
Stayed 3 nights in Nov 2024