Find Resorts & Hotels with Spas in Playa de las Americas

"This hotel was excellent. The room and facilities were excellent and we would definitely stay again. However, we had terrible difficulty getting on the wi-fi. We asked on numerous occasions how to access the wi-fi at reception and eventually on the third occasion we were given the password and got on easily and really not sure why we were not given this when we first asked. This was a big problem for us as we had our 14 year old grandaughter with us and she was really unhappy with no wi-fi. We struggled for over 2 hrs. Other guests checking in were offered a welcome drink and we were not offered one. My husband eventually asked for one and we were given it, but we wouldn't have got one if we didn't ask. We also found one of the staff at reception quite rude. My husband has difficulty hearing and when he didn't hear what she said to him and he said pardon to her, she shouted back to him quite rudely. Also, we had booked a double room with a sofa bed for three people. We thought the sofa bed would have been made up but it wasn't. We waited for someone to make it up and no-one did. There were no sheets for us to do it. We tried to ring reception on the phone and kept getting an automated message that the number wasn't available. My grandaughter fell asleep on the sofa bed with no sheet and just a blanket. When we complained about this the receptionist said we should have rang. We told her we did ring and the phone number wasn't working. She didn't seem to care."

"Reading the reviews beforehand I was a bit apprehensive but I was pleasantly surprised when we arrived. Yes our room was dated but clean. The rooms at the other side of the building had been recently renovated. The food in this hotel was superb for a 3*. Selection of meats every day and night. Only downside of the pool was at this time of year it was shaded after 3 but there is terraces where u can move to get the sun. Staff were friendly and rooms cleaned daily. Very central location. Had a great holiday and would definitely return."

"A great hotel in a good location the hotel itself had everything you needed and was of great standard facility wise help yourself to drinks instead of waiting was heaven "

"We really enjoyed this place with unique ocean view. Thank you so much. Definitely we will be back 👍"

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"Excellent resort-like stay! "

"Lovely hotel, but lots of kids. "

"Amazing service. Beautiful hotel"

"Stayed as 2 adults and a toddler. Had the best time! Food was good, everything was clean, pools are good. Staff are exceptional - they work so hard!! The only downside for us was we had two lots of noisy neighbours (young party people) so got woken up a lot. But not sure if we just had bad luck because it was pretty much all families at the resort otherwise! "