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"Proper Country House Hotel. Great looking place. Staff all v friendly and helpful at every touch point from reception to the gym to the bar. Don't forget your Golf clubs (like I did) as great driving range if you don't want to play 18holes (with separate golf bar) Rooms spacious and clean. Bed and pillows a bit hard for my taste but blackout curtains work well! 😉"

"Bathroom too small. Door should open into bedroom"

"From check on to check out the staff couldn't do enough for us, made us feel very welcome. We would be more than happy to stay with ypu guys again. Ist class"

"Excellent very helpful staff and owner! "

"Very enjoyable stay. Nicely decorated room with comfy bed and small balcony. Staff were all very welcoming and helpful and seemed happy in their jobs. Pool was a much enjoyed bonus and am sure the spa is great but sadly it was fully booked for a massage at convenient times. Food of a good standard but in my opinion a little overpriced. "

"Best Western Brook Norwich Hotel check in experience I booked a family room. I came with a heavy luggage and two young children (2y and 4y). My room was on 2nd floor. I found it isn’t convenient that there is no lift because it is not easy to carry the luggage through stairs while looking after two children on stairs. There was a slight walk way from reception and the stairs. The lighting is a bit dark. My two children were scared of walking through it. I wish the lighting can be as bright...

"Beautiful clean room."

"Friendly and very accommodating staff. Very nice pool and gym facilities. Delicious dinner and breakfast. And kids eat free. Very spacious family room. Overall a very relaxing stay, which is just what we needed."