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"The positives: The staff were very nice, the shuttle drivers were great and the cabin was clean. It was peaceful and quiet. However, if we had known that the cabin was 2 km away from the hotel, we probably would not have stayed. I booked it because of its proximity to echo land. However, the cabins were located 2 km outside of town, and although there was a shuttle it would’ve been super helpful to have a car. in addition, the cabin was very cold. The heater smelled like gasoline and did not...

"Gorgeous property. Communication could be better pre-arrival… slow to respond. But post-arrival, the reception and service was impeccable. A special place for sure!"

"We were spoilt with first class attention and assistance from Andrew, the host, and staff. It is why we like to choose an owner establishment rather than a 'marbled foyer'. A warm lounge and wine and conversation to come back to at the end of an unbelievable ski day. Love the underfloor heating! The shuttle is quick, easy and flexible. The location is great and a short walk to and from dining options. We can't wait to get back!"

"We loved our stay at Pals Inn Raicho. So friendly, so helpful, the food was great, the onsen was healing.Take was so accommodating and helped us organize all of our logistics. We will definitely be back!"

"The staff are friendly and ready to assist. The house is equipped with digital security system, has floor heating, and most importantly, it's clean with well-maintained appliances. I would highly recommend this place to friends and relatives visiting Nagano."

"It was a great stay. I love the vibe and everything about the Snowball Chalet. "

"Good place to stay, close to the mountain. Ben and Bettie that run the hotel are very friendly. Western beds and some rooms with your own bathroom."

"Ringo Jam is great. Walkable to ski lifts; attentive and fun staff; delicious and varied breakfast. It’s a gem In Madarao. "

"とても綺麗で、従業員も話しやすい雰囲気で楽しめました。ありがとうございます。"

"I couldnt have asked for a better place to stay! Not only was everything super clean, everyone was absolutely awesome! From recommending and booking amazing dining reservations for us, to accommodating requests, and setting us up with a life changing Thai massage, this place and the people who run it deserve to be highlighted for the unparalleled excellence they provide. We made lifelong memories and lifelong friends, and we can't wait to come back!"