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"I had an amazing stay at this hotel! The customer service was truly exceptional—staff were always friendly, greeted guests warmly, and even took the initiative to get the elevator ready for us. The room rates were very affordable, especially considering the outstanding service. The lobby and room design were beautiful, modern, and spotlessly clean, creating a welcoming and comfortable atmosphere. This hotel exceeded my expectations in every way, and I’ll definitely be coming back again. Highly recommended!"

"Nice luxurious hotel with professional service Staff are patient and friendly Though not sure why the bath tub stopper not working in my room .. as I’m only staying 1 night so did not check with staff regarding this Otherwise it is perfect and I would rate 6 stars too!"

"Great hot springs, 1 Public sharing,g and 8 Private hot springs. No reservation is needed, it's first come first serve. Rooms are super clean, great location right in front of JR Beppu station. Great amenities and breakfast spread. There is nothing short in this hotel, service is great. I always stay Onyado Nono brand and it never disappoints. "

"Great location, new and clean facilities. Good value for money. "

"KOKO Hotel is conveniently located in a shopping and convention center, close to the castle and downtown areas. The room was very well equipped and large for Japanese standards. Staff very kind and helpful. I happily recommend the place."

"If you want both the convenient distance from Kumamoto Castle and the famous Japanese big bath with SAUNA, this is it! They also offer very convenient laundry system at very reasonable (or I'd say too great deal) price which is really helpful when you travel in Japan. The facility is super clean, with cheerful staffs, and we really enjoyed tasty 'Yonaki-soba' (warm noodle service in the evening).Thank you for the memorable stay."

"The hotel is within walking distance to the shopping street, plenty of food choices. Easy public transport to tourist attractions such as the castle, gardens etc. "

"Staff are super friendly."

"Spacious room, good breakfast."