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"Everything about the hotel was good. Only 2 feedback- swimming pool size is not as big as it looks on photo. We had dinner in the restaurant. The main waitress was excellent. There was another guy from bar area who was helping her out. He was rude. He should not be working there if he does not like the job. All the staffs could not do any more for us. But this guy is ruining hard work of rest of the team. "

"Room was brilliant - duplex room overlooking the mound. Balcony and firm king size bed. Bath was leaking so we told them about that (these things happen) but the bathroom was huge and well presented. Another themed hotel based on the prison that its built around and as part of. Superb building loaded with characteristics. Friendly staff and just situated a few steps away from the Westgate shopping mall and variety of different restaurants"

"Amazing friendly staff and comfortable clean room "

"We booked a last minute stay at this hotel and we are really glad we did. The staff were all absolutely amazing, they really made the stay. Everyone was helpful, friendly and polite. The rooms were great- large, comfortable and quiet. We ate at the hotel restaurant which was nice but a bit pricey. However the breakfast is great value for money and there’s a great choice at the buffet. The location is also a highlight- central Oxford is a ten minute walk away and is reached by a very pleasant stroll along the Thames. On a (very slight) negative note: I thought it was a little bit off to charge £20 for parking; and the pool was a bit crowded with nowhere to relax properly. Overall though it was a brilliant stay and I’d recommend this place to anyone. "

"Great property, lovely location"

"The reception area of the hotel is light and airy and very welcoming. We found our room quite easily and it was both comfortable and quiet. The leisure pool was a bonus although it isn’t very big so swimming lengths wasn’t particularly easy. Dinner was nice but it is quite difficult to get 3 courses for the £32 allowance. We just chose two. Breakfast was no more than ok. The coffee was terrible and hot food was lukewarm at best. However, there was a good choice of cereal and fruit and the freshly made porridge was very nice. "

"The hotel was first class staff were very friendly helpful cleanliness was second to none none breakfast was a outstanding had everything hot breakfast and cold selection would definitely be coming back first class would highly recommend really made more enjoyable."

"Fantastic accommodation. "

"Great location- half way point from wales to south coast. Lovely reception, friendly easy check in. Nice room very comfortable. Only problem was the noise - a strange bit loud humming all the time - like machinery. Also the sink doesn't drain very fast at all - maybe a blockage somewhere - so water in the basin all the time. But all in all it's a good place to stay- easy parking and near Asda and the cinema too- both of which we took advantage of "