My towel had a blood stain. There was a wringer dirty paper tissue someone on one of the shelves. At 00:30am a group of 6 people were shouting, laughing and talking loudly at the parking lot, just below the rooms. I had to call reception to ask them to ask the group to be quiet. Besides, I asked reception to order a taxi..they let me wait and didn't notify me of my taxi's arrival...the taxi left and I had to order another one. The next day I asked for their help for another taxi, I have 30 minutes notice and this time I was waiting at the reception! Guess what? They didn't see that the taxi company cancelled my booking 10 min before. Ordered another taxi...20 minutes waiting! Out of the 5 staff I've encountered, the first was polite and quick do to the check in. The others were friendly. At the bar I ordered a pepsi bottle... Took some 5 minutes until the staff realised they had to open it (I had to ask). I ordered a black coffee and the staff was frosting milk... I had to remind them my coffee was black. It was not a complete disaster because the location is nice, and most of the hotel staff were dependable...one of them saw that I was a bit lost and offered help. So I blame management and lack of training... Unlikely that I'll stay there again; so much missed potential...