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"The staff is nice the location is good but the building is somehow old but it was a good experience for the price "

"great location and service"

"Low rise on 3 levels so not like the other very high rise hotels nearby. Gives hotel a more homely scale and size. Staff are all fabulous and helpful. Palm view back towards Dubai is a great feature especially at night. Laguna beach bar sun set during happy hour sat in comfortable sofas is a must. Sand on the beach is just perfect specification chosen not to stick lol. Restaurants are expensive but good quality. Free bus into town is 40 mins and picks up at other hotels and only drops off at the big shopping Mall. Taxis quicker for approx Aed 50 or £12 uk you can easily get to Dubai marina and multiple bars and restaurants. This hotel is very relaxed and favoured by families with young children but has adult only areas as well. Birds are a bit of a problem feeding off tables at times. So if you have a Hitchcock phobia, be aware at any hotel this happens on the Palm. On the whole I preferred this 3 floor hotel rather than being in a massive high rise hotel waiting for a lift on floor 25… way more chill and easy. "

"Vibrant area with cheap food options. Great hotel for money"

"My experience was unbelievable. I've stayed in the Plam Jumeirah area before at other hotels and had been disappointed with the views. This hotel, however, had spectacular views of the leaves of the palm, in addition to the Persian Gulf. The property feels like you are inside an Ottoman empire palace. It is very, very nice even compared to other five star hotels. The breakfast buffet is excellent, which is something hard to find in Dubai. What blew me away the most was the service, though. I've never experienced anything like this before. For example, I would say hello to the housekeeper in the hall and they would great me by name. When I accidentally left my key in the room and left, they not only remembered me at the front desk but already knew my room number. One of the waiters took the time to befriend me (we talked a lot about where he was from in India) and I'm candidly looking forward to seeing him again next time I'm in town. Overall the experience was amazing. One last point is that the location feel very relaxed and secluded which, again, is hard to find in Dubai. A do yourself a favor and stay here. "

"Perfect hotel in Downtown Dubai!"

"Meticulously maintained!"

"Clean and spacious room. Love the rain shower. Very accommodating—request for two-hour late checkout was readily approved. Love the Dubai Mall Shuttle."

"Facility personnel are very polite, friendly and very helpful All the times. "