Find all hotels by Freetobook in Baltic Triangle

"Love the Beatles pictures and the staff were very friendly and helpful"

"I was very impressed with the location and, more importantly, the accommodating staff's friendly nature. Restaurant recommendations and tips on bus routes to Goodison Park were sought and delivered as well as organising an early taxi to the airport. I have and would recommend staying at The Resident again. "

"Beautiful hotel, clean hotel room Staff very helpful and pleasant Great food "

"Really lovely hotel, brilliant location, clean, well appointed, super helpful and friendly staff. Nothing was too much bother for them."

"The hotel was very modern, clean, tidy and comfortable - everything we wanted for a city break. However the stand out for us was the customer service I received from one staff member in particular. I'm so very sorry I didn't catch his name but he was the Guest Experience Manager at the hotel. When I got home from our overnight stay I discovered I'd left a brand new (and quite expensive) pair of jeans in the wardrobe in our room. I made a call to the hotel and spoke to their Guest Experience Manager, who said "it was me who checked you in yesterday"! He swiftly located my jeans and arranged for their return to me via a 24hr couriered and tracked service (at a very reasonable cost). Sure enough they were dispatched the very next morning as promised and are now safely back with me. It's so refreshing to receive such good customer service from both the Guest Experience Manager and of course the Housekeeping department. Thank you so much again - an absolute gentleman and certainly providing Guests with a great experience! "

"First time in Liverpool to celebrate our wedding anniversary. Stay at Hampton by Hilton hotels before and really like them. This one was a little tired. Had some issues, no sink plug, tv had no signal and we had a long cobweb hanging down from the ceiling. Issues were resolved and had a good stay."

"Delighted with the quality of and position of the hotel, will definitely stay again and would recommend."

"Too many people slate this hotel We had a lovely warm Room bed was clean and bathroom was clean and hot working water and shower staff where amazing and the history of this place speaks for itself too many pick holes in this place and forget how old this building is I will Allways come back time and time again ! "

"Thank you wonderful stay"