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"Love the hotel Second time there. A lot of the server very friendly. Some of the ladies that clean around the lobby not to much never smile or said Hola. Breakfast servers very nice all of them well the guys due the omelette some days happy some SoSoSo the ladies omelette super nice Oscar at the Mexican restaurant super nice super nice Brazas restaurant everybody was super nice Italian restaurant too Fernando at the pool excellent got us a cabana and a bottle of Cielo azul super nice. The day of the cabana Fernando came a couple times to make sure we where ok even was not his are . But Wednesday 22 January the server at the pool both gentleman was amazin threat us like king and queen. Last but no least like the entrepreneur the guys due the show and the girls was AMAZING WE ENJOYED EVERY MINUTE THERE. Entretenimiento crew is AMAZING EVERY SINGLE ONES Ok my room everything was good Beatriz respect our privacy all the time the BED OMG HARD AS A ROCK AND THE PILLOW TOO NO TO GOOD COFEE THE BEST SHOP 9/10 just because the bed and pillow "

"Loved the butler services, they were great. I wish there was a beach to relax on within walking distance. I wish they offered a free shuttle from the airport."

"Overall, we enjoyed the property. It's certainly far from the beach but the carts that the resort offers for going/coming are great. As usual, the service from the staff is what makes coming to this places worth visiting. We are definitively staying again."

"Great place "

"The resort is beautiful and the rooms are spacious, clean and modern. We loved how easy it was to get around and how nice everyone was. Food was great, drinks were great, and the ambiance was unbeatable."

"Grand Hyatt Playa Del Carmen is an outstanding place for your vacation in Mexico. It is located in a very central and action filled area. There is a large amount of stores and restaurants in the town for dining and shopping. The staff at the hotel are very friendly and the property is overall nice and clean. I would highly recommend for anyone to stay."

"The staff were wonderful and very helpful. Great clean pool. Perfect for older solo female traveler."

"Absolutely beautiful hotel with super friendly staff, will definitely be coming back"

"Great locstion"