2/10 Terrible
Daniela
Traveled with family
23 September 2024
Hello, I cannot even evaluate the property as the host was not picking up a phone and basically we didn't stay in the place, as no one was reacting after 10th of September. we were waiting with my 10 years old daughter for more than 2 hours and no response. Even afterwards no one was contacting us/ responding. no apology nothing. Fortunately, the customer center was able to fix our issue and found another place where we enjoyed our 7 nights stay in New York. big thanks to all the people I was in touch with who were really supportive and helped us. As we were not only guests waiting there for the check in who were is similar situation, I would strongly recommend to exclude this place from your offer as it is impacting your reputation and causing extra money while trying to fix the situation for your guests. Thank you.
Daniela
Stayed 7 nights in Sep 2024