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"The property is memorable and the beach is breathtaking. I really liked the staff and the services in general. People were really friendly and happy to help. I appreciate the fact that the hotel hires local people, Mayan culture, very humble and authentic people. The hotel had renovated buildings and some older ones, we were offered an upgrade because of our event, proposal, and this was muchly appreciated! Even although our room was not ready, they managed to find us another room on the meantime. The next day we got to our seaview room. It was new year’s eve so I figured some staff didn’t show up for work which happens everywhere. I disliked the fact that all the a la carte restaurants were full booked from day 1. We struggle to get in a peruvian restaurant. This was pitiful, as we booked here also for the quality restaurants. The concierge would tell us to come the next day but reservations were always fully booked. Had the impression these seats were mostly reserved for club members. The buffet food was decent but we were fed up after the 3rd day. Restaurants reservation definitely needs improvement. Food quality at the buffet was nearly excellent, we had lobster for New Year’s and this was amazing! Hotel is a bit far from the airport about 1h20. Overall I really recommend this hotel and will be coming back for sure as we made it a memorable place for our family were I proposed to my fiancé at the beach! 😍 "

"The staff here is wonderful. Both gentlemen for check in and check out and my many inquiries in between were lovely, patient, and helpful. I enjoyed delicious chilaquiles for breakfast and the gentleman server was great. I only stayed one night on a stop before the journey to Bacalar, but plan to stay here again on the other end of this trip because it can’t be beat. So convenient to the rental car pick up and tons of restaurants around. The AC was good and strong and overall I highly recommend. Great value for the price. "

"Beautiful property with tons of activities and great food! Staff was awesome."

"The size of whole property "

"You never know what you'll get when you book a vacation online. I'd booked a family vacation with my adult kids and their partners and it was very important that everything was perfect! Akumal Bay was a dream come true. From the moment we walked into the resort we were all amazed. The reception was so welcoming and the hotel was breath-taking. Our rooms all had a view of the ocean and they were beautiful. We tried all the restaurants and loved all of them. Swimming and snorkeling on the beach was amazing and we all saw turtles, stingray and many large schools of beautiful fish. I'd go back in a heartbeat."

"Property was great. I much enjoyed staying there. It was a beautiful resort and having the option.I've been able to use all three resorts was excellent.The staff was outstanding"

"Good for 2 night"

"Great place for families! "

"Amazing experience "