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Copal Tulum Hotel

4.5 star property
Luxury Tulum hotel in Zama with 2 restaurants

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your current months are January, 2025 and February, 2025.
January 2025
February 2025

Photo gallery for Copal Tulum Hotel

2 outdoor pools, open 7:00 AM to 9:00 PM, sun loungers
Premium bedding, down comforters, memory foam beds, minibar
Luxury Apartment, 3 Bedrooms, Private Pool, Garden View | Private kitchen
Terrace/patio
Terrace/patio

Reviews

8.6 out of 10

Excellent

Popular amenities

  • Pool
  • Bar
  • Breakfast available
  • Air conditioning
  • Spa
  • Housekeeping
The price is AED 449
AED 552 total
includes taxes & fees
16 Jan - 17 Jan

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Room options

Available filters for rooms
Showing 12 of 12 rooms

View all photos for Premium Apartment, 1 Bedroom, Private Pool, Garden View

Private pool

Premium Apartment, 1 Bedroom, Private Pool, Garden View

Highlights

Yard
Deck/patio
Separate sitting area
Soundproofed
Private pool
Air conditioning
Free cribs/infant beds
Kitchen
  • 154 sq m
  • Sleeps 3
  • 2 Twin Beds and 1 King Sofa Bed

View all photos for Luxury Apartment, 2 Bedrooms, Terrace, Garden View

Private kitchen

Luxury Apartment, 2 Bedrooms, Terrace, Garden View

Highlights

Yard
Deck/patio
Separate sitting area
Soundproofed
Air conditioning
Free cribs/infant beds
Kitchen
Smart TV
  • 122 sq m
  • Sleeps 3
  • 1 King Bed, 2 Twin Beds and 1 King Sofa Bed

View all photos for Luxury Apartment, 1 Bedroom, Private Pool

43-inch Smart TV with satellite channels, TV, Netflix

Luxury Apartment, 1 Bedroom, Private Pool

Highlights

Yard
Deck/patio
Separate sitting area
Soundproofed
Private pool
Air conditioning
Free cribs/infant beds
Kitchen
  • 90 sq m
  • Sleeps 3
  • 2 Twin Beds and 1 King Sofa Bed

View all photos for Deluxe Studio, 1 King Bed with Sofa bed, Terrace, Garden View

Private kitchen

Deluxe Studio, 1 King Bed with Sofa bed, Terrace, Garden View

Highlights

Yard
Deck/patio
Separate sitting area
Soundproofed
Air conditioning
Free cribs/infant beds
Kitchen
Smart TV
  • 75 sq m
  • Sleeps 4
  • 1 King Bed and 1 King Sofa Bed

View all photos for Luxury Studio, 1 King Bed with Sofa bed, Private Pool, Garden View

Private pool

Luxury Studio, 1 King Bed with Sofa bed, Private Pool, Garden View

Highlights

Yard
Deck/patio
Separate sitting area
Soundproofed
Private pool
Air conditioning
Free cribs/infant beds
Kitchen
  • 108 sq m
  • Sleeps 3
  • 1 King Bed and 1 King Sofa Bed

View all photos for Premium Double Room, 1 King Bed, Private Pool, Garden View

Private pool

Premium Double Room, 1 King Bed, Private Pool, Garden View

Highlights

Yard
Deck/patio
Soundproofed
Private pool
Air conditioning
Free cribs/infant beds
Smart TV
Memory foam bed
  • 73 sq m
  • Sleeps 3
  • 1 King Bed

View all photos for Luxury Apartment, 1 Bedroom, Terrace, Garden View

Private kitchen

Luxury Apartment, 1 Bedroom, Terrace, Garden View

Highlights

Yard
Deck/patio
Separate sitting area
Soundproofed
Air conditioning
Free cribs/infant beds
Kitchen
Smart TV
  • 95 sq m
  • Sleeps 3
  • 2 Twin Beds and 1 King Sofa Bed

View all photos for Deluxe Double Room, 1 King Bed, Terrace, Garden View

Courtyard view

Deluxe Double Room, 1 King Bed, Terrace, Garden View

Highlights

Yard
Deck/patio
Soundproofed
Air conditioning
Free cribs/infant beds
Smart TV
Memory foam bed
Down duvet
  • 45 sq m
  • Sleeps 3
  • 1 King Bed

View all photos for Premium Apartment, 2 Bedrooms, Private Pool, Garden View

Premium Apartment, 2 Bedrooms, Private Pool, Garden View | Premium bedding, down comforters, memory foam beds, minibar

Premium Apartment, 2 Bedrooms, Private Pool, Garden View

Highlights

Yard
Deck/patio
Separate sitting area
Soundproofed
Private pool
Air conditioning
Free cribs/infant beds
Kitchen
  • 214 sq m
  • Sleeps 3
  • 1 King Bed, 2 Twin Beds and 1 King Sofa Bed

View all photos for Luxury Apartment, 4 Bedrooms, Garden View

Premium bedding, down comforters, memory foam beds, minibar

Luxury Apartment, 4 Bedrooms, Garden View

Highlights

Yard
Deck/patio
Separate sitting area
Soundproofed
Private pool
Air conditioning
Free cribs/infant beds
Kitchen
  • 288 sq m
  • Sleeps 3
  • 2 King Beds, 4 Twin Beds and 1 King Sofa Bed

View all photos for Luxury Apartment, 2 Bedrooms, Private Pool, Garden View

43-inch Smart TV with satellite channels, TV, Netflix

Luxury Apartment, 2 Bedrooms, Private Pool, Garden View

Highlights

Yard
Deck/patio
Separate sitting area
Soundproofed
Private pool
Air conditioning
Free cribs/infant beds
Kitchen
  • 165 sq m
  • Sleeps 3
  • 1 King Bed, 2 Twin Beds and 1 King Sofa Bed

View all photos for Luxury Apartment, 3 Bedrooms, Private Pool, Garden View

Private pool

Luxury Apartment, 3 Bedrooms, Private Pool, Garden View

Highlights

Yard
Deck/patio
Separate sitting area
Soundproofed
Private pool
Air conditioning
Free cribs/infant beds
Kitchen
  • 215 sq m
  • Sleeps 3
  • 1 King Bed, 4 Twin Beds and 1 King Sofa Bed

Similar properties

Bar (on property)

Kimpton Aluna Tulum, an IHG Hotel

Pool
Spa
Pet friendly
Parking included
9.0 out of 10, Wonderful, (194)
The price is AED 627
AED 835 total
includes taxes & fees
22 Jan - 23 Jan
Kimpton Aluna Tulum, an IHG Hotel

About the neighborhood

Map
Calle Ixchel sn, Tulum, QROO, 77760

What's nearby

  • Tulum National Park - 3 min drive - 1.8 km
  • Tulum Mayan Ruins - 9 min drive - 5.0 km
  • Gran Cenote - 10 min drive - 7.6 km
  • Tulum Beach - 12 min drive - 5.5 km
  • Playa Paraiso - 14 min drive - 5.7 km

Getting around

  • Cancun Intl. Airport (CUN) - 111 min drive

Restaurants

  • ‪Mercado Tulum - ‬20 min walk
  • ‪Rossina Cafe - ‬8 min walk
  • ‪La Parrillada Tulum - ‬16 min walk
  • ‪Pescaderia Estrada - ‬13 min walk
  • ‪Safari Comedor Zama - ‬6 min walk

About this property

Copal Tulum Hotel

Luxury hotel near Tulum Mayan Ruins
Take advantage of a poolside bar, a terrace, and a firepit at Copal Tulum Hotel. Indulge in a facial, a body scrub, and aromatherapy at The Healing Spot, the onsite spa. At the two on-site restaurants, enjoy breakfast, brunch, lunch, dinner, and international cuisine. In addition to a garden and a bar, guests can connect to free in-room WiFi.
You'll also enjoy perks such as:
  • 2 outdoor pools with sun loungers
  • Free self parking
  • Cooked-to-order breakfast (surcharge), bike rentals, and a roundtrip airport shuttle (surcharge)
  • Express check-out, express check-in, and ATM/banking services
  • Guest reviews speak highly of the pool, helpful staff, and first-rate property condition
Room features
All 85 rooms boast comforts such as premium bedding and laptop-compatible safes, in addition to perks like laptop-friendly workspaces and air conditioning. Guest reviews speak positively of the clean rooms at the property.
Other conveniences in all rooms include:
  • Memory foam beds and down comforters
  • Bathrooms with rainfall showers and designer toiletries
  • 43-inch Smart TVs with Netflix and satellite channels
  • Private yards, a personal chef, and ceiling fans

Languages

English, Spanish

Property amenities

Internet

  • Available in all rooms: Free WiFi
  • Available in some public areas: Free WiFi

Parking and transportation

  • Free secured, uncovered self parking on site
  • 24-hour roundtrip airport shuttle (surcharge)
  • Airport shuttle on request

Food and drink

  • Cooked-to-order breakfast available for a fee daily 7:30 AM–11:30 AM: MXN 360-360 per person
  • 2 restaurants
  • 1 poolside bar and 1 bar
  • Room service available

Restaurants on site

  • Copal
  • Kokoro

Things to do

  • 24-hour fitness center
  • 2 outdoor pools
  • Bicycle rentals
  • Full-service spa

Family friendly

  • 2 outdoor pools
  • Soundproofed rooms

Conveniences

  • ATM/banking services
  • Elevator
  • Front-desk safe

Guest services

  • 24-hour front desk
  • Change of bedsheets (on request)
  • Change of towels (on request)
  • Concierge services
  • Daily housekeeping
  • Luggage storage
  • Tour/ticket assistance
  • Turndown service

Business services

  • Coworking space

Outdoors

  • Firepit
  • Garden
  • Pool sun loungers
  • Terrace

Spa

  • 2 treatment rooms
  • Aromatherapy
  • Body scrubs
  • Body treatments
  • Couples treatment room(s)
  • Facials
  • Manicures and pedicures
  • Massage - deep-tissue
  • Massage - hot stone
  • Massage - prenatal
  • Massage - sports
  • Massage/treatment rooms
  • Outdoor treatment areas
  • Spa open daily

Accessibility

  • If you have requests for specific accessibility needs, please contact the property using the information on the reservation confirmation received after booking.
  • Elevator
  • Elevator door width (inches): 39
  • Wheelchair-accessible pool
  • Wheelchair accessible (may have limitations)

More

  • Designated smoking areas

Room amenities

Bedroom

  • Air conditioning
  • Bed sheets
  • Blackout drapes/curtains
  • Ceiling fan
  • Down comforter
  • Memory foam mattress
  • Premium bedding

Bathroom

  • Bathrobes
  • Designer toiletries
  • Hair dryer
  • Private bathroom
  • Rainfall showerhead
  • Shampoo
  • Shower
  • Soap
  • Toilet paper
  • Towels

Entertainment

  • 43-inch Smart TV
  • Netflix
  • Satellite channels

Food and drink

  • Minibar

Outdoor space

  • Deck or patio
  • Yard

More

  • Access via exterior corridors
  • Chef
  • Desk
  • Guidebooks/recommendations
  • In-room massage
  • Laptop-compatible safe
  • Laptop-friendly workspace
  • Restaurant dining guide
  • Soundproofing
  • Turndown service

Policies

Check-in

Check-in start time: 3:00 PM; Check-in end time: anytime
Early check-in subject to availability
Early check-in is available for a fee
Contactless check-in available
Express check-in available
Minimum check-in age: 18

Check-out

Check-out before noon
Contactless check-out available
Late check-out subject to availability
A late check-out fee will be charged
Express check-out available

Special check-in instructions

This property offers transfers from the airport (surcharges may apply); guests must contact the property with arrival details before travel, using the contact information on the booking confirmation
Guests must contact the property in advance for check-in instructions; front desk staff will greet guests on arrival
To make arrangements for check-in please contact the property at least 24 hours before arrival using the information on the booking confirmation

Access methods

Staffed front desk

Pets

No pets or service animals allowed

Children and extra beds

Children are welcome
Rollaway/extra beds are not available

Property payment types

Important information

Optional extras

  • Fee for cooked-to-order breakfast: approximately MXN 360 to 360 per person
  • Airport shuttle fee: MXN 2500 per vehicle (one-way, maximum occupancy 3)
  • Airport shuttle fee per child: MXN 250 (one-way), (up to 17 years old)
  • Early check-in is available for a fee (subject to availability)
  • Late check-out is available for a fee (subject to availability)

The above list may not be comprehensive. Fees and deposits may not include tax and are subject to change.

You need to know

Extra-person charges may apply and vary depending on property policy
Government-issued photo identification and a credit card, debit card, or cash deposit may be required at check-in for incidental charges
Special requests are subject to availability upon check-in and may incur additional charges; special requests cannot be guaranteed
This property accepts credit cards, debit cards, and cash
Cashless transactions are available
Safety features at this property include a fire extinguisher, a security system, a first aid kit, and window guards
This property is professionally cleaned

We should mention

Pool access available from 7:00 AM to 9:00 PM
Reservations are required for massage services and spa treatments; reservations can be made by contacting the property prior to arrival, using the contact information on the booking confirmation
Only registered guests are allowed in the guestrooms
No pets and no service animals are allowed at this property
Guests under 16 years old are not allowed in the spa

Property is also known as

Copal Tulum Hotel Hotel
Copal Tulum Hotel Tulum
Copal Tulum Hotel Hotel Tulum

Frequently asked questions

Does Copal Tulum Hotel have a pool?

Yes, this property has 2 outdoor pools. Pool access is from 7:00 AM–9:00 PM.

Is Copal Tulum Hotel pet-friendly?

No, pets are not allowed at this property.

How much is parking at Copal Tulum Hotel?

Self parking is free at this property.

What time is check-in at Copal Tulum Hotel?

Check-in start time: 3:00 PM; Check-in end time: anytime. A fee applies for early check-in (subject to availability).

What time is check-out at Copal Tulum Hotel?

Check-out is at noon. Late check-out is available for a fee (subject to availability).

Does Copal Tulum Hotel provide a shuttle to the airport?

Yes, there's an airport shuttle that runs on request. A fee of MXN 2500 per vehicle applies.

Where is Copal Tulum Hotel located?

Located in Zama, this luxury hotel is within 1 mi (2 km) of Hospital de Tulum and Tulum National Park. Tulum Beach and Tulum Mayan Ruins are also within 3 mi (5 km).

Copal Tulum Hotel Reviews

Reviews

8.6

Excellent

Rating 10 - Excellent. 551 out of 868 reviews" "
Rating 8 - Good. 139 out of 868 reviews" "
Rating 6 - Okay. 60 out of 868 reviews" "
Rating 4 - Poor. 50 out of 868 reviews" "
Rating 2 - Terrible. 68 out of 868 reviews" "

9.0/10

Cleanliness

8.8/10

Staff & service

8.6/10

Amenities

8.8/10

Property conditions & facilities

9.2/10

Eco-friendliness

Reviews

10/10 Excellent

Justin

Stayed 2 nights in Dec 2024

2/10 Terrible

Ahmed, Kirkland

Traveled with family and small children
Disliked: Cleanliness, staff & service, amenities, property conditions & facilities
Terrible Stay – Health Hazard, Unsafe Environment, and Poor Management Our experience at Copal Tulum was, unfortunately, the worst we’ve ever had at a hotel. We booked this property expecting a safe, clean, and enjoyable stay, but it was the complete opposite. Here’s why: 1. Health Hazards in the Room The room we were given had a severe mold issue, which was not only unpleasant but posed serious health risks. We have a 6-month-old daughter and we couldn't stay at this location. To make matters worse, we found multiple dead insects scattered throughout the room. It was absolutely unacceptable for any hotel, let alone one that advertises itself as a premium stay. 2. No Security, Stray Dogs Roaming Freely The front desk is literally on the street with no proper security measures in place. Stray dogs were seen roaming around the reception area and even had access to the rooms. We were constantly on edge, wondering what other wildlife might wander in. There are no doors or any form of restriction to prevent access to the hotel or the rooms, making it feel unsafe. 3. Unsafe Neighborhood The surrounding area is not safe or welcoming. We saw people burning plastic, which released toxic fumes that filled the air and made it nearly impossible to enjoy any outdoor space. The smell was overwhelming, and we couldn’t let our baby outside due to the poor air quality. 4. Terrible First Impressions The front desk itself is not even a proper facility—it’s on the street, exposed to the elements
Stayed 8 nights in Dec 2024

6/10 Okay

jamie

Traveled with partner
Liked: Cleanliness, staff & service, property conditions & facilities
Good room
Stayed 7 nights in Dec 2024

10/10 Excellent

taiwo

Traveled with group
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Good location, friendly and helpful staff.
Stayed 3 nights in Dec 2024

8/10 Good

April jeanine

Liked: Cleanliness, staff & service, property conditions & facilities
Me and sister came for Christmas break it was just the two of us. We felt very safe and the area is very close to downtown! The hotel is beautiful and the Japanese restaurant was very delicious. The other restaurant that is downstairs. The only thing that I tried was the pizza. The pizza was horrible, but I can’t say anything about any of the other food because that’s the only thing that I had the only thing that I like about this property was that there was no full length mirror in the room. They should have a full length mirror in every room like we’re on vacation. We have to see our outfits. That’s really the only negative thing that I have to say about the property other than that I give this place 4 1/2 stars at a five.
Stayed 6 nights in Dec 2024

6/10 Okay

Brittany

Traveled with family
Liked: Staff & service, property conditions & facilities
It was a Jungle feel and I dislike that it was away from everything and The credit they gave me I wasn't able to you in the time allowed
Stayed 3 nights in Dec 2024

10/10 Excellent

Armando

Liked: Cleanliness, staff & service, property conditions & facilities
Stayed 3 nights in Dec 2024

10/10 Excellent

Arslan

Liked: Cleanliness, staff & service, property conditions & facilities
Amazing experience
Stayed 5 nights in Dec 2024

4/10 Poor

Minerva

Disliked: Property conditions & facilities
Stayed 2 nights in Dec 2024

10/10 Excellent

Jason, Vermilion

Traveled with partner
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
We really enjoyed our stay. Nice hotel… I would stay here again and would recommend it.
Stayed 4 nights in Dec 2024

8/10 Good

Desirae

Liked: Cleanliness, staff & service, property conditions & facilities
Stayed 4 nights in Dec 2024

10/10 Excellent

Amanda Gabriela

Liked: Cleanliness, staff & service, property conditions & facilities
I came for my first solo healing birthday trip!! And what a beautiful healing hotel this place is!! The saff went above and beyond!! Im super thankful to have been able to stay at such a peaceful place!! Thank you!🙏✨️💕
Stayed 3 nights in Dec 2024

10/10 Excellent

andrzej, chicago

Traveled with partner
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Beautiful hotel, lots of greenery, I love the smell of copal. Nice rooms and private pool on the roof.
Stayed 5 nights in Dec 2024

8/10 Good

Zakkiya Fakeela

Traveled with group
Liked: Cleanliness, staff & service, property conditions & facilities
It was good
Stayed 3 nights in Dec 2024

10/10 Excellent

Patricia

Liked: Cleanliness, staff & service, property conditions & facilities
Loved it.
Stayed 6 nights in Dec 2024

10/10 Excellent

Maria, MIAMI

Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Stayed 1 night in Nov 2024

8/10 Good

Dedria

Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Everything was good about the hotel but the bathroom it smelled like sewage. I just tried to keep the door closed that helped for the most part.
Stayed 4 nights in Nov 2024

8/10 Good

Bettina

Liked: Cleanliness, staff & service, property conditions & facilities
Stayed 2 nights in Nov 2024

8/10 Good

Xiuzhen

Stayed 5 nights in Nov 2024

10/10 Excellent

Tracy

Stayed 4 nights in Oct 2024

10/10 Excellent

Brittany

Liked: Cleanliness, staff & service, property conditions & facilities
The place was beautiful, food was delicious and there were plenty of options.
Stayed 1 night in Nov 2024

8/10 Good

Wendy

Traveled with partner
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Nice ecofriendly
Stayed 3 nights in Nov 2024

10/10 Excellent

Shamiah

Traveled with partner
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
This hotel was so amazing, the staff was wonderful. The pool area was so unique. My room was just as expected. I just wished there was a jacuzzi option as the pools were really cold.
Stayed 3 nights in Nov 2024

10/10 Excellent

Monica, Houston

Stayed 1 night in Oct 2024

8/10 Good

catherine

Liked: Cleanliness, staff & service
Stayed 1 night in Nov 2024