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"We enjoyed our stay at the Malmaison Charterhouse Square very much. Staff was uniformly helpful and cheerful, our room on the 6th floor was quiet and comfortable (especially the not-too-soft, not-too-hard bed), and all the facilities were spotless and well appointed. We had a lovely dinner in the hotel restaurant as well. Lots of little extras, like tea- and coffee-making facilities, biscuits, and lovely toiletries, plus quirky decor details made the stay especially nice."

"The Rookery is a real home away from home. Staff are always lovely and very kind. Rooms are all beautiful and filled with character. Completely unique."

"Staff were so nice and the room was beautiful. We stayed for our wedding and they went out of their was to make us feel special - great experience "

"A great welcome form the team in the bar. They wer all very smiley and happy. The rooms are large and very stylish and well kept. Lots of extras like chocolate and cookies laid out too. The bed weas comfortable and the new bathroom was really well done. Nice and quiet at night as it is off the main street with no traffic. Great place!"

"It was very good value for a night’s stay midweek and the room was comfortable. It was quite noisy until well after midnight. Breakfast was quite expensive for a standard buffet and the coffee was not great. "

" The location is perfect for me which is why I keep going there and many aspects of the hotel are good but the room service is poor. When they do it they do not clean or replace used glasses or coffee mugs and do not refresh the tea bags coffee sachets etc. This has been the case every time I've stayed. So much so I brought extra tea bags extra milk and some biscuits of my own. To date I have not spoken with any of the chamber women who speak English so they do not know what I'm asking them to...

"Brilliant location "