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"nice and quiet, perfect services"

"Loved the hotel! Be aware public Japanese baths mean sharing the hot springs experience with no clothing. It is separated by gender. We picked the private baths. When we wanted 3 different baths per member of the family, they suggested we only book 1 private bath and we could wear our bathing suits. It was great. There is a room with different types of massage chairs- one for whole body, another for feet, and another for feet and legs. We picked the half board meals. The first night was element with a guy who spoke English and explained each elegant course to us. It made the meal extra-special. The second night, we had a different waiter who didn’t speak English at all and only provided us a few minutes to finish each course apologizing before shoving each course on our crowded table. It didn’t feel special at all. I’m not sure what the hotel requires of their staff, so perhaps the first night we were just lucky. After eating dinner, our futon beds were taken out of the closet and were made with linens and pillows (we wondered what we would sleep on when we walked in). The town was a 10 minute walk and was so cute with tons of specialty shops and local restaurants. We took a short train trip to Lake Ashi and took a boat tour where you could hop off/on the boat at little towns. We stopped at a small town with a museum. Inside was a panoramic view of Mt Fuji which you could also see on the boat. I highly recommend this hotel and Hakone. "

"A traditional hotel with an abundance of old-world charm. We were so impressed by how well-maintained and clean this hotel was, as well as the warm friendly greetings we regularly received from staff who were positioned throughout the front lobby. Service and hospitality were top class. Buffet breakfast and dinner were great – a wide variety of choices were available. Family members with dietary requirements were generally able to find something that suited them and food was well-labelled. Visited Hakone for the woodwork (Yosegi Zaiku) rather than the hot springs so unfortunately cannot comment on the onsens. The walk from Hakone-Yumoto Station to the hotel can easily be done in around 20-30 minutes depending on how quickly you go. It is a very pleasant walk especially along the Sukumo River. However, if you are carrying a lot of luggage, a taxi would be the better option. Overall, this was a beautiful, well-run establishment and we really enjoyed our stay here."

"Excellent and very relaxing. Staff so helpful with excellent service."

"Perfect 10!!! Everything about this place and its location and surrounding area is a perfect 10! In house Onsen is amazing and the staff are very very very helpful and accomodating. Our japanese style room was very pretty and comfortable."

"Good service, free shuttle bus and staff are friendly and welcoming. "

"It was such a romantic place loved every single minute of it. Very comfortable. Food was great, Our private onsen was so relaxing And even though we had a rainy day, it was nice just hanging around in our room and enjoying onsen"