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"Enjoyed my stay immensely - the staff was wonderful, the food was amazing (they offer both Japanese and Western options each meal, I chose Japanese), and the patio and onsen and was so peaceful and relaxing. "

"Great stay! My husband and I really enjoyed the in room onsen. Staffs were friendly. Would recommend this hotel to friends and family. It will be easier if you have a car. It is a bit far away from the gora station. But bus station is very close by."

"Peaceful bliss! Right up in the forest-laden mountains of Hakone, this traditionally modern ryokan should tick every mark you need for relaxation: simple, quiet, and surrounded by nature. The mineralized onsens feel fantastic... so much so, I was melting straight into myself! All the tension from long walks in Tokyo, gone in a sultry soak. You get to pick two bath times too -- one in the evening, one in the morning -- in one of three baths (one indoor, one outdoor, and one I forget). You also pick a time for breakfast, and which breakfast too: an American-style eggs and waffles and sausage (and some other bobbles), or a more traditional Japanese-style bento with cooked salmon, rice, miso, and nine assorted sides. I opted for the latter, and it was *very* tasty & filling! Combined with the very kind staff (who can speak English, if you need), made in all for a phenomenal and much-needed getaway from the hustle and bustle of city streets and crowded alleyways."

"Beautiful hotel, in a very lovely location."

"My only recommendation would be to offer vodka and or gin for those who don’t care for whiskey. "

"It is very close to Yumoto station and close to local shops. Staffs are kind and hospitable. "

"Good food great service"

"We stayed at Karaku for one night and were blown away by how beautiful the hotel was and the exceptional service of the staff, most notably Mr. Lee. I booked a West Wing room with open air onsen that included dinner at 5pm. It felt like a good idea at the time because we planned to do the ropeway and pirate boat ride, but unfortunately when we stayed it decided to snow and those activities were closed. The hotel was so helpful in moving our dinner to 7:30pm so we had time to explore. I kind of regretted that though because the amenities and comfort of the hotel were probably the best we’ve ever experienced. The room was amazing, we didn’t want to leave. Complimentary traditional clothing is provided for comfort around the hotel and the dining room (but not required, as there’s no dress code). They also offer a guest lounge that offered complimentary afternoon and morning snacks and beverages. Highly recommend! The diner was top notch, but recommend if you book the meals, research what you’re getting. We paid for a Japanese style breakfast, but decided to pass on it in the morning. We didn’t do enough research, and wouldn’t have included breakfast or dinner in our reservation if we could do it again (sorry, we’re just not huge seafood lovers, and it was primarily all seafood). Highly recommend staying here! It was expensive, but you literally felt like you were living in luxury here, and to have our own private outdoor onsen was amazing."

"I would give this 6 stars! The theme of the ryokan took us back to retro Japanese era. We enjoyed the indoor and outdoor baths to the fullest. We will definitely plan to come back"