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"Lovely staff Quiet room Lovely food in the restaurant "

"The hotel was clean and staff were friendly and helpful, breakfast was amazing with lots to choose from. Only downside was we couldn't park in the hotel car park as was full so ended up paying £24.50 for a car park overnight."

"I would have given five stars but the heating in the room was broken and some of the furniture in the room is-was a little shabby in places where you really notice it. Executive lounge is very useful nicely supplied and thoughtfully located. Great view of the city. "

"Very relaxed and friendly staff. Very quick check in. Hotel a short walk from all the sites in Newcastle and Gateshead "

"Property is clean but too much work for just one person who had been gracious and available to address our needs 24/7"

"There was evidence of smoking - cigarette ends on the flat roof outside the only functioning window. The chair was broken. The continental breakfast was not served on time and was meagre and very poor. The staff were friendly however and with a bit of thought and better planning it could easily improve."

"Disgusting "