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"We were very disappointed when we checked in on May 8th, that the room and recorded preferences were not available and was not confirmed. As a senior and disabled couple, this was very stressful. We had to ask to speak to the manager. I even called the hotel directly on Monday, May 5, to see if the details and requests were confirmed and they agreed. Finally after a long wait we got a room near the elevator and the room was very clean.! We used the pool which was a large size and close to the elevator. Also, when we checked out the price that Expedia had confirmed was not followed up at the hotel and instead we’re charged a higher price. We highly recommend the wonderful staff that were very kind, welcoming and helpful. The security guard help us with our disable parking and went the extra mile. Our two evenings were spend in the hotel dining room Thirty and the food was amazing and very delicious.. The dining room Thirty staff were very helpful and professional. We didn’t want to eat anywhere else. Overall I would return to this hotel. "

"it is a great central location"

"Nice hotel in a great location. They gave us a discount on the parking and let us keep our car there for a few extra hours after we checked out with no addition charge. "

"Location was great. Easy to walk to Union Station via the underground 'Path'. There was a subway station directly below the property. Very convenient. "

"Excellent, accommodating management."

"Lily at the front desk was super friendly and accommodating. We were there for our father's 85th birthday and when she saw that we were entertaining, she upgraded our room so that we would have more room to visit. She did everything in her power to ensure we were happy and comfortable. "

"Room was clean."

"This property was affordable and proffessional in all ways. Cleaning staff noticeably went above and beyond and door staff kept things safe, albrite felt excessive at times. My only gripe was that the muffins offered before 9AM were pretty bad, but the coffee was surprisingly great."

"I will stay here again when visit Toronto next time."