Find Luxury Hotels in Xihu

"What I love the most about this stay are 1. Sumptuous breakfast 2. Location and proximity to Wulin night market & West Lake 3. Customized pillow 4. View of West Lake"

"The lighting in the room is too bright. No light dimmer. "

"Really great experience! Top notch service! Kudos especially to front desk manager Fanny and breakfast buffet host Brett, whom went above and beyond their duties to accommodate our baby! Brett would reserve our table every morning and get our coffees and baby chair ready without us asking. We really appreciate them both. The only downside to the hotel is the lack of restaurants and shops next door, which makes going out a bit harder. "

"good, but the food (breakfast) is not good, you should to improve it"

"Nice surroundings but the villa is very cold in winter. We stayed a night in the winter. The villa was extremely cold. We called the front desk; a technician came to check and admit AC is not strong enough and would get a heater for us. But the heater never came and we had to call front desk again for a quilt. Avoid the villas in winters."

"One of the best hotels in China! We definitely will return."

"你们已经收了我信用卡的住房款，他们却要再收一次。他们说你们网站会退回钱我。请你公司查实并尽早退回款我"

"Modern facilities. Nice staff and lots of food choices ."