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Shangri-La Hangzhou

4.5 star property
Luxury hotel with 2 restaurants and a health club

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Photo gallery for Shangri-La Hangzhou

Restaurant
Exterior
Bar (on property)
Lobby
Hypo-allergenic bedding, minibar, in-room safe, individually decorated

Reviews

8.2 out of 10
Very good

Popular amenities

  • Bar
  • Room service
  • Gym
  • Parking included
  • Laundry
  • Breakfast available
The current price is AED 353
AED 412 total
includes taxes & fees
4 Mar - 5 Mar

Room options

Available filters for rooms
Showing 31 of 31 rooms

View all photos for Presidential Suite (West)

Presidential Suite (West) | Hypo-allergenic bedding, minibar, in-room safe, individually decorated

Presidential Suite (West)

Highlights

Soundproofed
Individually decorated
Air conditioning
Connecting rooms available
Free cribs/infant beds
Flat-screen TV
Hypo-allergenic bedding
Blackout drapes/curtains
  • 193 sq m
  • Hill view
  • Sleeps 3
  • 1 King Bed

View all photos for West Wing Horizon Lakeside Gardenview Twin

Hypo-allergenic bedding, minibar, in-room safe, individually decorated

West Wing Horizon Lakeside Gardenview Twin

Highlights

Balcony
Soundproofed
Individually decorated
Air conditioning
Connecting rooms available
Free cribs/infant beds
Flat-screen TV
Hypo-allergenic bedding
  • 36 sq m
  • Lake view
  • Sleeps 3
  • 2 Twin Beds

View all photos for Suite, Lake View (West Wing)

Suite, Lake View (West Wing) | Hypo-allergenic bedding, minibar, in-room safe, individually decorated

Suite, Lake View (West Wing)

Highlights

Soundproofed
Individually decorated
Air conditioning
Connecting rooms available
Free cribs/infant beds
Flat-screen TV
Hypo-allergenic bedding
Blackout drapes/curtains
  • 72 sq m
  • Lake view
  • Sleeps 4
  • 1 King Bed

View all photos for West Wing Horizon Lakeside Gardenview King

Hypo-allergenic bedding, minibar, in-room safe, individually decorated

West Wing Horizon Lakeside Gardenview King

Highlights

Balcony
Soundproofed
Individually decorated
Air conditioning
Connecting rooms available
Free cribs/infant beds
Flat-screen TV
Hypo-allergenic bedding
  • 36 sq m
  • Lake view
  • Sleeps 3
  • 1 King Bed

View all photos for West Wing Horizon Hillview Twin

Hypo-allergenic bedding, minibar, in-room safe, individually decorated

West Wing Horizon Hillview Twin

Highlights

Soundproofed
Individually decorated
Air conditioning
Connecting rooms available
Free cribs/infant beds
Flat-screen TV
Hypo-allergenic bedding
Blackout drapes/curtains
  • 36 sq m
  • Hill view
  • Sleeps 3
  • 2 Twin Beds

View all photos for Premier Room, 2 Twin Beds (West Wing Horizon)

Hypo-allergenic bedding, minibar, in-room safe, individually decorated

Premier Room, 2 Twin Beds (West Wing Horizon)

Highlights

Soundproofed
Individually decorated
Air conditioning
Connecting rooms available
Free cribs/infant beds
Flat-screen TV
Hypo-allergenic bedding
Blackout drapes/curtains
  • 51 sq m
  • Hill view
  • Sleeps 3
  • 2 Twin Beds

View all photos for West Wing Horizon Hillview King

Hypo-allergenic bedding, minibar, in-room safe, individually decorated

West Wing Horizon Hillview King

Highlights

Soundproofed
Individually decorated
Air conditioning
Connecting rooms available
Free cribs/infant beds
Flat-screen TV
Hypo-allergenic bedding
Blackout drapes/curtains
  • 37 sq m
  • Hill view
  • Sleeps 3
  • 1 King Bed

View all photos for Premier Room, 1 King Bed (West Wing Horizon)

Hypo-allergenic bedding, minibar, in-room safe, individually decorated

Premier Room, 1 King Bed (West Wing Horizon)

Highlights

Soundproofed
Individually decorated
Air conditioning
Connecting rooms available
Free cribs/infant beds
Flat-screen TV
Hypo-allergenic bedding
Blackout drapes/curtains
  • 51 sq m
  • Hill view
  • Sleeps 3
  • 1 King Bed

View all photos for West Superior Hillview Twin

Hypo-allergenic bedding, minibar, in-room safe, individually decorated

West Superior Hillview Twin

Highlights

Soundproofed
Individually decorated
Air conditioning
Connecting rooms available
Free cribs/infant beds
Flat-screen TV
Hypo-allergenic bedding
Blackout drapes/curtains
  • 36 sq m
  • Hill view
  • Sleeps 3
  • 2 Twin Beds

View all photos for West Wing Executive Suite

West Wing Executive Suite | Hypo-allergenic bedding, minibar, in-room safe, individually decorated

West Wing Executive Suite

Highlights

Soundproofed
Individually decorated
Air conditioning
Connecting rooms available
Free cribs/infant beds
Flat-screen TV
Hypo-allergenic bedding
Blackout drapes/curtains
  • 52 sq m
  • Partial lake view
  • Sleeps 3
  • 1 King Bed

View all photos for West Wing Hillview King

Hypo-allergenic bedding, minibar, in-room safe, individually decorated

West Wing Hillview King

Highlights

Soundproofed
Individually decorated
Air conditioning
Connecting rooms available
Free cribs/infant beds
Flat-screen TV
Hypo-allergenic bedding
Blackout drapes/curtains
  • 36 sq m
  • Hill view
  • Sleeps 3
  • 1 King Bed

View all photos for West Wing Lakeside Gardenview King

West Wing Lakeside Gardenview King | Hypo-allergenic bedding, minibar, in-room safe, individually decorated

West Wing Lakeside Gardenview King

Highlights

Balcony
Soundproofed
Individually decorated
Air conditioning
Connecting rooms available
Free cribs/infant beds
Flat-screen TV
Hypo-allergenic bedding
  • 36 sq m
  • Sleeps 3
  • 1 King Bed

View all photos for West Wing Lakeside Gardenview Twin

Hypo-allergenic bedding, minibar, in-room safe, individually decorated

West Wing Lakeside Gardenview Twin

Highlights

Balcony
Soundproofed
Individually decorated
Air conditioning
Connecting rooms available
Free cribs/infant beds
Flat-screen TV
Hypo-allergenic bedding
  • 36 sq m
  • Sleeps 3
  • 2 Twin Beds

View all photos for Garden-view Room-Two Beds

Hypo-allergenic bedding, minibar, in-room safe, individually decorated

Garden-view Room-Two Beds

  • Sleeps 2
  • 2 Twin Beds

View all photos for 2-bed Room With Mountain View

Hypo-allergenic bedding, minibar, in-room safe, individually decorated

2-bed Room With Mountain View

  • Sleeps 2
  • 2 Twin Beds

View all photos for Garden-view Room-King Bed

Hypo-allergenic bedding, minibar, in-room safe, individually decorated

Garden-view Room-King Bed

  • Sleeps 2
  • 1 King Bed

View all photos for Deluxe Lodge Enjoyment

Hypo-allergenic bedding, minibar, in-room safe, individually decorated

Deluxe Lodge Enjoyment

  • Sleeps 2
  • 1 King Bed OR 2 Twin Beds

View all photos for Executive Suite

Hypo-allergenic bedding, minibar, in-room safe, individually decorated

Executive Suite

  • Sleeps 3
  • 1 King Bed

View all photos for Queen Room With Mountain View

Hypo-allergenic bedding, minibar, in-room safe, individually decorated

Queen Room With Mountain View

  • Sleeps 2
  • 1 King Bed

View all photos for Deluxe Lodge Mountain-View Twin Room (Overview Of Quiet Natural Scenery)

Hypo-allergenic bedding, minibar, in-room safe, individually decorated

Deluxe Lodge Mountain-View Twin Room (Overview Of Quiet Natural Scenery)

  • Sleeps 2
  • 2 Twin Beds

View all photos for Deluxe Lodge Mountain-View Double Bed Room (Overview Of Quiet Natural Scenery)

Hypo-allergenic bedding, minibar, in-room safe, individually decorated

Deluxe Lodge Mountain-View Double Bed Room (Overview Of Quiet Natural Scenery)

  • Sleeps 2
  • 1 King Bed

View all photos for Cute Family Room

Hypo-allergenic bedding, minibar, in-room safe, individually decorated

Cute Family Room

  • Sleeps 2
  • 1 King Bed OR 2 Twin Beds

View all photos for Garden Deluxe Room - Near Lake

Hypo-allergenic bedding, minibar, in-room safe, individually decorated

Garden Deluxe Room - Near Lake

  • Sleeps 2
  • 1 King Bed

View all photos for Family-friendly Suite

Hypo-allergenic bedding, minibar, in-room safe, individually decorated

Family-friendly Suite

  • Sleeps 3
  • 1 King Bed

View all photos for Octonauts Family Room

Hypo-allergenic bedding, minibar, in-room safe, individually decorated

Octonauts Family Room

  • Sleeps 2
  • 1 King Bed

View all photos for Pleasant Goat And Big Big Wolf Family Room

Hypo-allergenic bedding, minibar, in-room safe, individually decorated

Pleasant Goat And Big Big Wolf Family Room

  • Sleeps 2
  • 1 King Bed

View all photos for Lakeside Joint Living Room

Hypo-allergenic bedding, minibar, in-room safe, individually decorated

Lakeside Joint Living Room

  • Sleeps 4
  • 2 Twin Beds and 1 King Bed

View all photos for Suite - With View

Hypo-allergenic bedding, minibar, in-room safe, individually decorated

Suite - With View

  • Sleeps 2
  • 1 King Bed OR 2 Double Beds

View all photos for Deluxe Room - Mountain-View

Hypo-allergenic bedding, minibar, in-room safe, individually decorated

Deluxe Room - Mountain-View

  • Sleeps 2
  • 1 King Bed OR 2 Twin Beds

View all photos for Garden Deluxe Room - Near Lake, Garden-View (2 Beds)

Hypo-allergenic bedding, minibar, in-room safe, individually decorated

Garden Deluxe Room - Near Lake, Garden-View (2 Beds)

  • Sleeps 2
  • 2 Twin Beds

View all photos for Deluxe Room (2 Beds)

Hypo-allergenic bedding, minibar, in-room safe, individually decorated

Deluxe Room (2 Beds)

  • Sleeps 2
  • 2 Twin Beds

Similar properties

Suite (Shangri-La) | Hypo-allergenic bedding, down comforters, minibar, in-room safe

Midtown Shangri-La, Hangzhou

  • Pool
  • Hot Tub
  • Spa
  • Parking included
8.8 out of 10, Excellent, (192)
The price is AED 454
AED 530 total
includes taxes & fees
16 Mar - 17 Mar
Midtown Shangri-La, Hangzhou

About the neighborhood

Map
78 Beishan Road, Hangzhou, Zhejiang, 310007

What's nearby

  • West Lake - 9 min walk
  • Zhejiang University Yuquan Campus - 2 min drive
  • Broken Bridge - 3 min drive
  • Lingyin Temple - 4 min drive
  • Hangzhou Tower Shopping Mall - 6 min drive

Getting around

  • Huanglong Cave Station - 3 min drive
  • East Railway Station - 11 min drive
  • Hangzhou (HGH-Xiaoshan Intl.) - 44 min drive

Restaurants

  • ‪咬不得高祖生煎 - ‬8 min walk
  • ‪岳湖楼 - ‬1 min drive
  • ‪泰芒之星 - ‬8 min walk
  • ‪旅行者酒吧 - ‬2 min walk
  • ‪1944音乐酒吧 - ‬10 min walk

About this property

Shangri-La Hangzhou

Luxury family-friendly hotel near West Lake
Take advantage of a terrace, a garden, and a playground at Shangri-La Hangzhou. Be sure to enjoy a meal at the two on-site restaurants. Enjoy the health club, as well as activities like hiking/biking. In addition to dry cleaning/laundry services and a bar, guests can connect to free in-room WiFi.
Additional perks include:
  • Free self parking
  • Buffet breakfast (surcharge), bike rentals, and a roundtrip airport shuttle (surcharge)
  • Express check-out, express check-in, and ATM/banking services
  • Guest reviews give good marks for the overall condition
Room features
All 198 individually decorated rooms boast comforts such as 24-hour room service and laptop-friendly workspaces, as well as perks like air conditioning and bathrobes.
Extra conveniences in all rooms include:
  • Childcare services and free infant beds
  • Hypo-allergenic bedding and rollaway/extra beds (surcharge)
  • Bathrooms with shower/tub combinations and free toiletries
  • 37-inch flat-screen TVs with cable channels
  • Wardrobes/closets, electric kettles, and daily housekeeping

Languages

Chinese (Mandarin), English

Property amenities

Internet

  • Available in all rooms: Free WiFi and wired Internet
  • Available in some public areas: Free WiFi

Parking and transportation

  • Free self parking on site
  • Limited onsite parking
  • Wheelchair-accessible parking available
  • Height restrictions apply for onsite parking
  • 24-hour roundtrip airport shuttle (surcharge)
  • Airport shuttle on request
  • Train station pick-up shuttle (surcharge)

Food and drink

  • Buffet breakfast available for a fee 6:00 AM–10:00 AM on weekdays and 6:00 AM–10:30 AM on weekends: CNY 184 per person
  • 2 restaurants
  • 1 bar
  • 24-hour room service
  • Coffee/tea in common area(s)

Things to do

  • Bicycle rentals
  • Fitness center
  • Hiking/biking trails
  • Playground

Family friendly

  • Free cribs/infant beds
  • In-room child care (surcharge)
  • Laundry facilities
  • Playground
  • Refrigerator (on request)
  • Rollaway/extra beds (surcharge)
  • Snack bar/deli
  • Soundproofed rooms

Conveniences

  • ATM/banking services
  • Banquet hall
  • Elevator
  • Free newspapers in lobby
  • Front-desk safe
  • Gift shop/newsstand

Guest services

  • 24-hour front desk
  • Concierge services
  • Daily housekeeping
  • Dry cleaning service
  • Laundry facilities
  • Luggage storage
  • Multilingual staff
  • Porter/bellhop
  • Tour/ticket assistance
  • Turndown service
  • Wedding services

Business services

  • 24-hour business center
  • Conference center (9688 square feet of space)
  • Meeting rooms

Outdoors

  • BBQ grill(s)
  • Garden
  • Terrace

Accessibility

  • If you have requests for specific accessibility needs, please contact the property using the information on the reservation confirmation received after booking.
  • Elevator
  • In-room accessibility
  • Wheelchair-accessible parking
  • Wheelchair-accessible path of travel

More

  • Smoke-free property

Room amenities

Bedroom

  • Air conditioning
  • Bed sheets
  • Blackout drapes/curtains
  • Free cribs/infant beds
  • Hypo-allergenic bedding
  • Rollaway/extra beds (surcharge)

Bathroom

  • Bathrobes
  • Free toiletries
  • Hair dryer
  • Private bathroom
  • Shower/tub combination
  • Towels

Entertainment

  • 37-inch flat-screen TV
  • Cable channels

Food and drink

  • Coffee/tea maker
  • Electric kettle
  • Free bottled water
  • Minibar
  • Refrigerator (on request)

More

  • Access via exterior corridors
  • Connecting rooms available
  • Desk
  • Free newspapers
  • Individually decorated
  • Iron/ironing board
  • Laptop-friendly workspace
  • Phone
  • Safe
  • Slippers
  • Soundproofing
  • Turndown service

Policies

Check-in

Check-in start time: 2 PM; Check-in end time: midnight
Contactless check-in available
Express check-in available
Minimum check-in age: 21

Check-out

Check-out before noon
Contactless check-out available
Express check-out available

Special check-in instructions

This property offers transfers from the airport and train station (surcharges may apply); guests must contact the property with arrival details before travel, using the contact information on the booking confirmation
Front desk staff will greet guests on arrival at the property
Guests who book breakfast-inclusive rate plans will receive breakfast for guests age 12 and older.

Access methods

Staffed front desk

Pets

Pets not allowed

Children and extra beds

Children are welcome
Rollaway/extra beds are available for CNY 350.0 per night
Free cribs are available on request at the property

Property payment types

Important information

Optional extras

  • Fee for buffet breakfast: approximately CNY 184 per person
  • Airport shuttle fee: CNY 600 per vehicle (one-way)
  • Rollaway bed fee: CNY 350.0 per night

The above list may not be comprehensive. Fees and deposits may not include tax and are subject to change.

You need to know

Extra-person charges may apply and vary depending on property policy
Government-issued photo identification and a credit card, debit card, or cash deposit may be required at check-in for incidental charges
Special requests are subject to availability upon check-in and may incur additional charges; special requests cannot be guaranteed
This property accepts credit cards, debit cards, and cash
Please note that cultural norms and guest policies may differ by country and by property; the policies listed are provided by the property
The listed child breakfast fee applies to guests age 11 and younger.

We should mention

Only registered guests are allowed in the guestrooms
The property has connecting/adjoining rooms, which are subject to availability and can be requested by contacting the property using the number on the booking confirmation
Parking height restrictions apply
Children under 12 years old are not allowed in the swimming pool without adult supervision

National rating

For the benefit of our customers, we have provided a rating based on our rating system.

Property is also known as

Hangzhou Shangri-La
Hangzhou Shangri-La Hotel
Hotel Hangzhou
Hotel Shangri-La Hangzhou
Shangri-La Hangzhou
Shangri-La Hangzhou Hotel
Shangri-La Hotel Hangzhou
Hangzhou Shangri La
Shangri La Hangzhou
Shangri-La Hangzhou Hotel
Shangri La Hotel Hangzhou
Shangri-La Hangzhou Hangzhou
Shangri-La Hangzhou Hotel Hangzhou

Frequently asked questions

Is Shangri-La Hangzhou pet-friendly?

No, pets are not allowed at this property.

How much is parking at Shangri-La Hangzhou?

Self parking is free at this property.

What time is check-in at Shangri-La Hangzhou?

Check-in start time: 2 PM; Check-in end time: midnight.

What time is check-out at Shangri-La Hangzhou?

Check-out is at noon.

Does Shangri-La Hangzhou provide a shuttle to the airport?

Yes, there's an airport shuttle that runs on request. A fee of CNY 600 per vehicle applies.

Where is Shangri-La Hangzhou located?

This family-friendly Hangzhou hotel is located in the historical district, within a 10-minute walk of Quyuan Park and West Lake. Solitary Hill and Yui Fei Temple are also within 5 minutes.

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Shangri-La Hangzhou Reviews

Reviews

8.2

Very Good

Rating 10 - Excellent. 105 out of 228 reviews
Rating 8 - Good. 69 out of 228 reviews
Rating 6 - Okay. 31 out of 228 reviews
Rating 4 - Poor. 16 out of 228 reviews
Rating 2 - Terrible. 7 out of 228 reviews

8.4/10

Cleanliness

8.6/10

Staff & service

8.8/10

Amenities

7.8/10

Property conditions & facilities

8.8/10

Eco-friendliness

Reviews

10/10 Excellent

jim

Liked: Cleanliness, staff & service, amenities, property conditions & facilities
A great location.
Stayed 2 nights in Nov 2024

10/10 Excellent

Hong

Liked: Cleanliness, staff & service
Convenient location.
Stayed 2 nights in Nov 2024

8/10 Good

Roy

Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Location is great, cross street is the lake. Staff is very friendly.
Stayed 2 nights in Oct 2024

10/10 Excellent

naresh

Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Location, quality of service!
Stayed 4 nights in Nov 2024

10/10 Excellent

Marcia

Liked: Cleanliness, staff & service, amenities, property conditions & facilities
It is a beautiful hotel on the lake with many wonderful memories.
Stayed 2 nights in Mar 2024

8/10 Good

Wei Liang

Liked: Cleanliness, staff & service, amenities
Overall excellent services from all staffs. Rooms are clean but the entire hotel seems old and need a good renovation. Meals are good.
Stayed 4 nights in Nov 2024

10/10 Excellent

Xiaosong

Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Best location
Stayed 11 nights in Oct 2023

8/10 Good

YAN

Liked: Cleanliness, amenities
Very nice location, 5 minutes walk from Gushan Park.
Stayed 3 nights in Nov 2023

10/10 Excellent

Hongfei

Liked: Cleanliness, staff & service, amenities, property conditions & facilities
It is next to the lake and one of the best parks in Hangzhou.
Stayed 2 nights in Oct 2023

10/10 Excellent

William

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Great Resort Hotel in Xihu
Shangri-la Hotels, as a brand, is one of my favorite brands. The Shangri-la Hangzhou, overlooking the famous Xihu, is impeccably maintained and clean. The rooms are decently sized and comfortable. The staff is not obtrusive but always present and pleasant. The amenities are commensurate with the type of rooms. It is definitely a great hotel for leisure travel or vacation resort. I'll definitely go there again on my next visit to Hangzhou.
Stayed 2 nights in Oct 2024

10/10 Excellent

Micheal

Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Amazing property. Across the street is the path to the lake. Definitely would stay here again.
Stayed 2 nights in Oct 2023

8/10 Good

Guo

Liked: Staff & service
Great
Stayed 3 nights in Jul 2023

10/10 Excellent

CHUNGCHENG

Liked: Cleanliness, staff & service, property conditions & facilities
Back again
Stayed 4 nights in Jun 2023

8/10 Good

Mikhail

Liked: Cleanliness, staff & service, property conditions & facilities
Terrible breakfast
Stayed 1 night in Jun 2024

6/10 Okay

Verified traveler

Very old hotel
The hotel is very old, furniture and bathroom need to be refurbished. I booked this hotel because of the location, however there are more better choice beside Shangri-La Hangzhou. Will not come back again unless they refurbish the hotel.
Stayed 2 nights in Nov 2023

8/10 Good

Maurice

Liked: Cleanliness, staff & service, amenities, property conditions & facilities
We had a good stay. The hotel staff were courteous. The room is clean. Somehow my booking didn't include breakfast which was a surprise. The route to the hotel is very busy and constantly congested. So plan 10-15 minutes ahead if leaving for train or flight.
Stayed 3 nights in Oct 2023

10/10 Excellent

Timothy

Stayed 2 nights in Nov 2024

10/10 Excellent

PARVIZ

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Stayed 2 nights in Nov 2024

10/10 Excellent

SHU JANE

Stayed 3 nights in Oct 2024

10/10 Excellent

Yanhong

Stayed 1 night in Jun 2024

4/10 Poor

Verified traveler

Disliked: Cleanliness, staff & service, property conditions & facilities, room comfort
Stayed 2 nights in May 2024

10/10 Excellent

Jichun

Stayed 4 nights in Apr 2024

10/10 Excellent

Jixian

Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Alles läuft sehr gut!
Stayed 1 night in Apr 2024

4/10 Poor

Kwok Ching

Stayed 7 nights in Mar 2024

10/10 Excellent

Guoqiang

Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Stayed 2 nights in Jan 2024