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Midtown Shangri-La, Hangzhou

5.0 star property
Luxury Hangzhou hotel connected to a shopping center, a quick walk to West Lake

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your current months are December, 2024 and January, 2025.
December 2024
January 2025

Photo gallery for Midtown Shangri-La, Hangzhou

2 restaurants, breakfast, lunch, dinner served; Chinese cuisine
Indoor pool
Hypo-allergenic bedding, down comforters, minibar, in-room safe
Meeting facility
Body treatments, body wraps, body scrubs, facials, reflexology

Reviews

8.8 out of 10

Excellent

Popular amenities

  • Hot Tub
  • Bar
  • Pool
  • Spa
  • Breakfast available
  • Gym
The price is AED 431
AED 492 total
includes taxes & fees
17 Dec - 18 Dec

Room options

Available filters for rooms
Showing 17 of 17 rooms

View all photos for Deluxe Twin Room

Hypo-allergenic bedding, down comforters, minibar, in-room safe

Deluxe Twin Room

Highlights

Soundproofed
Air conditioning
Heating
Connecting rooms available
LCD TV
Hypo-allergenic bedding
Pillow menu
Blackout drapes/curtains
  • 43 sq m
  • City view
  • Sleeps 3
  • 2 Twin Beds

View all photos for Deluxe Twin Room

Hypo-allergenic bedding, down comforters, minibar, in-room safe

Deluxe Twin Room

Highlights

Soundproofed
Air conditioning
Heating
Connecting rooms available
LCD TV
Hypo-allergenic bedding
Pillow menu
Blackout drapes/curtains
  • 43 sq m
  • City view
  • Sleeps 3
  • 2 Twin Beds

View all photos for Premier Twin Room

Hypo-allergenic bedding, down comforters, minibar, in-room safe

Premier Twin Room

Highlights

Soundproofed
Air conditioning
Heating
Connecting rooms available
LCD TV
Hypo-allergenic bedding
Pillow menu
Blackout drapes/curtains
  • 43 sq m
  • City view
  • Sleeps 3
  • 2 Twin Beds

View all photos for Premier Lakeview Twin Room

Hypo-allergenic bedding, down comforters, minibar, in-room safe

Premier Lakeview Twin Room

Highlights

Soundproofed
Air conditioning
Heating
Connecting rooms available
LCD TV
Hypo-allergenic bedding
Pillow menu
Blackout drapes/curtains
  • 43 sq m
  • Lake view
  • Sleeps 3
  • 2 Twin Beds

View all photos for Family Room

Family Room | Hypo-allergenic bedding, down comforters, minibar, in-room safe

Family Room

Highlights

Soundproofed
Air conditioning
Heating
Connecting rooms available
LCD TV
Hypo-allergenic bedding
Pillow menu
Blackout drapes/curtains
  • City view
  • Sleeps 3
  • 1 King Bed

View all photos for Deluxe King Room

Hypo-allergenic bedding, down comforters, minibar, in-room safe

Deluxe King Room

Highlights

Soundproofed
Air conditioning
Heating
Connecting rooms available
LCD TV
Hypo-allergenic bedding
Pillow menu
Blackout drapes/curtains
  • 43 sq m
  • City view
  • Sleeps 3
  • 1 King Bed

View all photos for Horizon Club Twin Room

Horizon Club Twin Room | Hypo-allergenic bedding, down comforters, minibar, in-room safe

Horizon Club Twin Room

Highlights

Soundproofed
Air conditioning
Heating
Connecting rooms available
Executive Lounge
LCD TV
Hypo-allergenic bedding
Pillow menu
  • 43 sq m
  • City view
  • Sleeps 3
  • 2 Twin Beds

View all photos for Premier King Room

Hypo-allergenic bedding, down comforters, minibar, in-room safe

Premier King Room

Highlights

Soundproofed
Air conditioning
Heating
Connecting rooms available
LCD TV
Hypo-allergenic bedding
Pillow menu
Blackout drapes/curtains
  • 43 sq m
  • City view
  • Sleeps 3
  • 1 King Bed

View all photos for Premier Lakeview King Room

Hypo-allergenic bedding, down comforters, minibar, in-room safe

Premier Lakeview King Room

Highlights

Soundproofed
Air conditioning
Heating
Connecting rooms available
LCD TV
Hypo-allergenic bedding
Pillow menu
Blackout drapes/curtains
  • 43 sq m
  • Lake view
  • Sleeps 3
  • 1 King Bed

View all photos for Executive Suite King Room

Hypo-allergenic bedding, down comforters, minibar, in-room safe

Executive Suite King Room

Highlights

Soundproofed
Air conditioning
Heating
Connecting rooms available
Executive Lounge
LCD TV
Hypo-allergenic bedding
Pillow menu
  • 86 sq m
  • City view
  • Sleeps 3
  • 1 King Bed

View all photos for Executive Lakeview Suite King Room

Hypo-allergenic bedding, down comforters, minibar, in-room safe

Executive Lakeview Suite King Room

Highlights

Soundproofed
Air conditioning
Heating
Connecting rooms available
Executive Lounge
LCD TV
Hypo-allergenic bedding
Pillow menu
  • 86 sq m
  • Lake view
  • Sleeps 3
  • 1 King Bed

View all photos for Deluxe King Room

Hypo-allergenic bedding, down comforters, minibar, in-room safe

Deluxe King Room

Highlights

Soundproofed
Air conditioning
Heating
Connecting rooms available
LCD TV
Hypo-allergenic bedding
Pillow menu
Blackout drapes/curtains
  • 43 sq m
  • City view
  • Sleeps 3
  • 1 King Bed

View all photos for Horizon Premier King Room

Hypo-allergenic bedding, down comforters, minibar, in-room safe

Horizon Premier King Room

Highlights

Soundproofed
Air conditioning
Heating
Connecting rooms available
Executive Lounge
LCD TV
Hypo-allergenic bedding
Pillow menu
  • 78 sq m
  • City view
  • Sleeps 3
  • 1 King Bed

View all photos for Horizon Lakeview King Room

Horizon Lakeview King Room | Hypo-allergenic bedding, down comforters, minibar, in-room safe

Horizon Lakeview King Room

Highlights

Soundproofed
Air conditioning
Heating
Connecting rooms available
Executive Lounge
LCD TV
Hypo-allergenic bedding
Pillow menu
  • 43 sq m
  • Lake view
  • Sleeps 3
  • 1 King Bed

View all photos for Horizon Club King Room

Horizon Club King Room | Hypo-allergenic bedding, down comforters, minibar, in-room safe

Horizon Club King Room

Highlights

Soundproofed
Air conditioning
Heating
Connecting rooms available
Executive Lounge
LCD TV
Hypo-allergenic bedding
Pillow menu
  • 43 sq m
  • City view
  • Sleeps 3
  • 1 King Bed

View all photos for Suite (Shangri-La)

Hypo-allergenic bedding, down comforters, minibar, in-room safe

Suite (Shangri-La)

Highlights

Soundproofed
Air conditioning
Heating
Connecting rooms available
LCD TV
Hypo-allergenic bedding
Pillow menu
Blackout drapes/curtains
  • 215 sq m
  • City view
  • Sleeps 3
  • 1 King Bed

View all photos for Suite (Specialty)

Hypo-allergenic bedding, down comforters, minibar, in-room safe

Suite (Specialty)

Highlights

Soundproofed
Air conditioning
Heating
Connecting rooms available
LCD TV
Hypo-allergenic bedding
Pillow menu
Blackout drapes/curtains
  • 129 sq m
  • City view
  • Sleeps 3
  • 1 King Bed

Similar properties

Exterior

Grand Hyatt Hangzhou

Pool
Spa
Parking included
Free WiFi
8.6 out of 10, Excellent, (384)
The price is AED 545
AED 622 total
includes taxes & fees
2 Jan - 3 January 2025
Grand Hyatt Hangzhou

About the neighborhood

Map
6 Changshou Road, Kerry Central, Yan'an Road, Hangzhou, Zhejiang, 310006

What's nearby

  • West Lake - 5 min walk - 0.5 km
  • Broken Bridge - 15 min walk - 1.3 km
  • Wulin Square - 17 min walk - 1.4 km
  • Hangzhou Tower Shopping Mall - 18 min walk - 1.6 km
  • Zhejiang University Yuquan Campus - 4 min drive - 4.2 km

Getting around

  • Fengqi Road Station - 6 min walk
  • Hangzhou Station - 12 min drive
  • Hangzhou (HGH-Xiaoshan Intl.) - 36 min drive

Restaurants

  • ‪人民大会堂 - ‬5 min walk
  • ‪Sawasdee Thai Restaurant - ‬3 min walk
  • ‪Cafe Grazie - ‬2 min walk
  • ‪唛歌时尚量贩ktv武林店超市 - ‬9 min walk
  • ‪有间小厨 - ‬4 min walk

About this property

Midtown Shangri-La, Hangzhou

Luxury hotel near West Lake
Located close to Broken Bridge and Leifeng Pagoda, Midtown Shangri-La, Hangzhou provides a coffee shop/cafe, dry cleaning/laundry services, and 2 bars. Treat yourself to a facial, reflexology, or a body wrap at Chi, the onsite spa. At the two on-site restaurants, enjoy breakfast, lunch, dinner, and Chinese cuisine. In addition to a health club and a business center, guests can connect to free in-room WiFi.
Additional perks include:
  • An indoor pool
  • Free self parking
  • Limo/town car service, buffet breakfast (surcharge), and express check-out
  • Express check-in, a front-desk safe, and a banquet hall
Room features
All 414 rooms feature comforts such as 24-hour room service and pillow menus, as well as perks like air conditioning and bathrobes.
Other amenities include:
  • Hypo-allergenic bedding, down comforters, and rollaway/extra beds (surcharge)
  • Bathrooms with designer toiletries and separate tubs/showers
  • LCD TVs with cable channels
  • Wardrobes/closets, electric kettles, and heating

Languages

Chinese (Mandarin), English

Property amenities

Internet

  • Available in all rooms: Free WiFi and wired Internet
  • Available in some public areas: Free WiFi

Parking and transportation

  • Free self parking on site
  • Wheelchair-accessible parking available
  • Height restrictions apply for onsite parking
  • Roundtrip train station shuttle (surcharge)
  • Limo/town car service

Food and drink

  • Buffet breakfast available for a fee 6:30 AM–10:00 AM on weekdays and 6:30 AM–10:30 AM on weekends: CNY 194 per person
  • 2 restaurants and 1 coffee shop/cafe
  • 2 bars/lounges
  • 24-hour room service

Restaurants on site

  • Chengzhong Bistro Chinese
  • Central Market
  • Midtown Brewery
  • The Great Lounge

Things to do

  • Fitness center
  • Full-service spa
  • Indoor pool
  • Sauna
  • Spa tub
  • Steam room

Family friendly

  • Indoor pool
  • Laundry facilities
  • Rollaway/extra beds (surcharge)
  • Soundproofed rooms

Conveniences

  • ATM/banking services
  • Banquet hall
  • Elevator
  • Free newspapers in lobby
  • Front-desk safe
  • Gift shop/newsstand

Guest services

  • 24-hour front desk
  • Concierge services
  • Daily housekeeping
  • Dry cleaning service
  • Laundry facilities
  • Luggage storage
  • Porter/bellhop
  • Tour/ticket assistance
  • Turndown service
  • Wedding services

Business services

  • Business center
  • Meeting rooms

Spa

  • Body scrubs
  • Body treatments
  • Body wraps
  • Facials
  • Massages
  • Reflexology
  • Spa open daily

Accessibility

  • If you have requests for specific accessibility needs, please contact the property using the information on the reservation confirmation received after booking.
  • Elevator
  • Wheelchair-accessible parking
  • Wheelchair accessible (may have limitations)

More

  • Smoke-free property

Room amenities

Bedroom

  • Air conditioning
  • Bed sheets
  • Blackout drapes/curtains
  • Down comforter
  • Heating
  • Hypo-allergenic bedding
  • Pillow menu
  • Rollaway/extra beds (surcharge)

Bathroom

  • Bathrobes
  • Designer toiletries
  • Hair dryer
  • Private bathroom
  • Separate bathtub and shower
  • Towels

Entertainment

  • Cable/satellite channels
  • LCD TV

Food and drink

  • Coffee/tea maker
  • Electric kettle
  • Free bottled water
  • Minibar

More

  • Connecting rooms available
  • Desk
  • Guidebooks/recommendations
  • Iron/ironing board
  • Local maps
  • Phone
  • Restaurant dining guide
  • Safe
  • Slippers
  • Soundproofing
  • Turndown service

Policies

Check-in

Check-in start time: 2 PM; Check-in end time: midnight
Contactless check-in available
Late check-in subject to availability
Express check-in available

Check-out

Check-out before noon
Contactless check-out available
Express check-out available

Special check-in instructions

This property offers transfers from the train station (surcharges may apply); to arrange pick-up, guests must contact the property 72 hours prior to arrival, using the contact information on the booking confirmation
Front desk staff will greet guests on arrival
Guests who book breakfast-inclusive rate plans will receive breakfast for guests age 12 and older.

Access methods

Staffed front desk

Pets

Pets not allowed

Children and extra beds

Children are welcome
Rollaway/extra beds are available for CNY 350.0 per night
Cribs (infant beds) are not available

Property payment types

Important information

Optional extras

  • Fee for buffet breakfast: approximately CNY 194 per person
  • Rollaway bed fee: CNY 350.0 per night

The above list may not be comprehensive. Fees and deposits may not include tax and are subject to change.

You need to know

Extra-person charges may apply and vary depending on property policy
Government-issued photo identification and a credit card, debit card, or cash deposit may be required at check-in for incidental charges
Special requests are subject to availability upon check-in and may incur additional charges; special requests cannot be guaranteed
This property accepts credit cards and cash
Noise-free guestrooms cannot be guaranteed
Safety features at this property include a fire extinguisher, a security system, and a first aid kit
Please note that cultural norms and guest policies may differ by country and by property; the policies listed are provided by the property
Guests who book breakfast-inclusive rate plans will receive breakfast for guests age 12 and older.

We should mention

Only registered guests are allowed in the guestrooms
The property has connecting/adjoining rooms, which are subject to availability and can be requested by contacting the property using the number on the booking confirmation
Parking height restrictions apply
Guests under 16 years old are not allowed in the spa, and guests under 16 years old are only allowed with adult supervision

National rating

For the benefit of our customers, we have provided a rating based on our rating system.

Property is also known as

Midtown Shangri-La Hangzhou Hotel
Midtown Shangri-La Hotel
Midtown Shangri la Hangzhou
Midtown Shangri La Hangzhou
Midtown Shangri La, Hangzhou
Midtown Shangri-La, Hangzhou Hotel
Midtown Shangri-La, Hangzhou Hangzhou
Midtown Shangri-La, Hangzhou Hotel Hangzhou

Frequently asked questions

Does Midtown Shangri-La, Hangzhou have a pool?

Yes, this property has an indoor pool.

Is Midtown Shangri-La, Hangzhou pet-friendly?

No, pets are not allowed at this property.

How much is parking at Midtown Shangri-La, Hangzhou?

Self parking is free at this property.

What time is check-in at Midtown Shangri-La, Hangzhou?

Check-in start time: 2 PM; Check-in end time: midnight. Late check-in is available during limited hours.

What time is check-out at Midtown Shangri-La, Hangzhou?

Check-out is at noon.

Where is Midtown Shangri-La, Hangzhou located?

Located in Gongshu, this luxury hotel is within 1 mi (2 km) of West Lake and Broken Bridge. Hangzhou Botanical Garden and Zhejiang University Yuquan Campus are also within 3 mi (5 km). Fengqi Road Station is 6 minutes by foot and Longxiangqiao Station is 11 minutes.

Midtown Shangri-La, Hangzhou Reviews

Reviews

8.8

Excellent

Rating 10 - Excellent. 105 out of 186 reviews" "
Rating 8 - Good. 58 out of 186 reviews" "
Rating 6 - Okay. 9 out of 186 reviews" "
Rating 4 - Poor. 2 out of 186 reviews" "
Rating 2 - Terrible. 12 out of 186 reviews" "

9.0/10

Cleanliness

9.0/10

Staff & service

8.8/10

Amenities

8.8/10

Property conditions & facilities

9.4/10

Eco-friendliness

Reviews

10/10 Excellent

Chunfeng

Traveled with family and small children
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
No1
Stayed 2 nights in Nov 2024

10/10 Excellent

Hanbing

Traveled with family and small children
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Slightly dated but very clean and well maintained still. Absolutely great location, steps away from famous night market and walking distance to West Lake. Staff are nice and helpful.
Stayed 3 nights in Oct 2024

8/10 Good

CHOONG HIOK

Traveled with family
Liked: Cleanliness, staff & service, property conditions & facilities
Staff are friendly and helpful
Stayed 1 night in Sep 2024

10/10 Excellent

Jian

Liked: Cleanliness, staff & service, amenities, property conditions & facilities
This hotel is clean with great breakfast.
Stayed 2 nights in Jun 2024

8/10 Good

David

Liked: Cleanliness, staff & service, property conditions & facilities
Stayed 2 nights in Jun 2024

10/10 Excellent

Jian

Liked: Cleanliness, staff & service, property conditions & facilities
Stayed 5 nights in Jun 2024

4/10 Poor

Alan

Liked: Cleanliness, room comfort
Disliked: Property conditions & facilities
Stayed 1 night in May 2024

10/10 Excellent

Matt

Stayed 1 night in Apr 2024

8/10 Good

Varsha

Traveled with partner
Liked: Cleanliness, amenities, property conditions & facilities
After much research, I chose this hotel due to location: it does not disappoint in this regard. It’s connected to a shopping wall and is in an area with lots of dining options and it’s a beautiful walk to west lake. The room itself is okay. It is a bit dated but comfortable. However, I was very disappointed with the concierge and their inability to communicate with English guests as on two occasions, we booked a taxi and showed them the location translated into Chinese and we were dropped at the wrong location. Due to this, we missed the impression light show two nights in a row and also lost our money spent on tickets.
Stayed 2 nights in Apr 2024

10/10 Excellent

zhongqun

Business traveler
Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Stayed 5 nights in Apr 2024

10/10 Excellent

Jiewei

Traveled with family
Liked: Cleanliness, staff & service, property conditions & facilities
Convenient location and easy to walk around.
Stayed 2 nights in Mar 2024

10/10 Excellent

Verified traveler

Traveled with family
Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Stayed 1 night in Feb 2024

10/10 Excellent

Wiltven

Traveled with family
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Friendly service received from Jane Zhang

2/10 Terrible

FENG

Traveled with family
Liked: Cleanliness
Disliked: Staff & service, amenities, property conditions & facilities
We paid extra for a Lake View to only see the back of a buildings parking lot—there is no lake view. On top of that, hotel does not feel like a 5 star hotel and the hotel receptionist staff is not professional.
Stayed 3 nights in Dec 2023

8/10 Good

Mo, Plymouth

Liked: Cleanliness, staff & service, property conditions & facilities
All is great. The only thing is the check-in process is very slow with a long line of customers waiting. The receptionists seem to be unskilled with their computers.
Stayed 2 nights in Jun 2023

10/10 Excellent

ZHOU

Business traveler
Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Stay well, comfortable, safe
Stayed 1 night in Jun 2023

10/10 Excellent

Jianyu

Traveled with family
Liked: Cleanliness
Great location, friendly staffs at horizon club

10/10 Excellent

CHEK MENG

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Stayed 3 nights in Apr 2023

10/10 Excellent

john

Traveled with family
Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Great place to stay.
Liked all of it, very nice place.
Stayed 3 nights in Jul 2021

10/10 Excellent

Verified traveler

Liked: Cleanliness, staff & service, property conditions & facilities
Stayed 4 nights in May 2021

10/10 Excellent

Sally

Business traveler
Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Stayed 1 night in Sep 2019

8/10 Good

Enid

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
The hotel is excellent. Location is desirable. The staff is very friendly and helpful.
Stayed 3 nights in Dec 2019

10/10 Excellent

Verified traveler

Business traveler
Liked: Cleanliness, staff & service, property conditions & facilities
The Room was very nice The lobby of the hotel is nice and location of the hotel is excellent Staff are very friendly
Stayed 2 nights in Nov 2019

8/10 Good

Verified traveler

Business traveler
Liked: Cleanliness, staff & service
Stayed 2 nights in Oct 2019

10/10 Excellent

Wai Kuen Bonnie

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Excellent service and location
The location is excellent and easy access to the city center and the lake as well. The service is great as the staffs are very helpfuland friendly. We upgraded to the Horizon club and the food n drink are excellent. The people are friendly and I would like to praise Strong Zhuang who has been very helpful during our stayed.
Stayed 4 nights in Sep 2019