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JW Marriott Hotel Hangzhou

5.0 star property
Escape to serenity with a soothing garden stroll or rejuvenate with a massage at this luxurious oasis amidst vibrant city life.

Choose dates to view prices

Photo gallery for JW Marriott Hotel Hangzhou

Terrace/patio
City view
Exterior
Premium bedding, minibar, in-room safe, desk
Exterior

Reviews

9.0 out of 10
Wonderful

Popular amenities

  • Pool
  • Spa
  • Parking included
  • Breakfast available
  • Gym
  • Room service
The current price is AED 388
AED 452 total
includes taxes & fees
16 Mar - 17 Mar

Room options

Available filters for rooms
Showing 11 of 11 rooms

View all photos for Executive Suite, 1 Bedroom

Executive Suite, 1 Bedroom | Living room | 42-inch LCD TV with satellite channels, TV, iPod dock

Executive Suite, 1 Bedroom

Highlights

Separate dining area
Separate sitting area
Soundproofed
Individually furnished
Individually decorated
Air conditioning
Connecting rooms available
Executive Lounge
  • 82 sq m
  • City view
  • Sleeps 3
  • 1 Double Bed

View all photos for Premier Room, 1 King Bed

Premium bedding, minibar, in-room safe, desk

Premier Room, 1 King Bed

Highlights

Soundproofed
Air conditioning
Connecting rooms available
Executive Lounge
Free cribs/infant beds
Refrigerator
LCD TV
Premium bedding
  • 52 sq m
  • City view
  • Sleeps 3
  • 1 King Bed

View all photos for Executive Room, 1 King Bed

Premium bedding, minibar, in-room safe, desk

Executive Room, 1 King Bed

Highlights

Soundproofed
Air conditioning
Connecting rooms available
Executive Lounge
Free cribs/infant beds
Refrigerator
LCD TV
Pillow menu
  • 38 sq m
  • City view
  • Sleeps 3
  • 1 King Bed

View all photos for Premier Room, 1 King Bed, Lake View

Premium bedding, minibar, in-room safe, desk

Premier Room, 1 King Bed, Lake View

Highlights

Soundproofed
Air conditioning
Connecting rooms available
Free cribs/infant beds
Refrigerator
LCD TV
Premium bedding
Designer toiletries
  • 52 sq m
  • Lake view
  • Sleeps 3
  • 1 King Bed

View all photos for Executive Room, 1 King Bed, Lake View

Premium bedding, minibar, in-room safe, desk

Executive Room, 1 King Bed, Lake View

Highlights

Soundproofed
Air conditioning
Connecting rooms available
Free cribs/infant beds
Refrigerator
LCD TV
Premium bedding
Designer toiletries
  • 38 sq m
  • Lake view
  • Sleeps 3
  • 1 King Bed

View all photos for Deluxe Twin Room, 2 Double Beds, City View

Premium bedding, minibar, in-room safe, desk

Deluxe Twin Room, 2 Double Beds, City View

Highlights

Soundproofed
Air conditioning
Connecting rooms available
Free cribs/infant beds
Refrigerator
LCD TV
Premium bedding
Designer toiletries
  • 38 sq m
  • City view
  • Sleeps 3
  • 2 Double Beds

View all photos for Premier Room, 2 Double Beds, Lake View

Premium bedding, minibar, in-room safe, desk

Premier Room, 2 Double Beds, Lake View

Highlights

Soundproofed
Air conditioning
Connecting rooms available
Executive Lounge
Free cribs/infant beds
Refrigerator
LCD TV
Premium bedding
  • 52 sq m
  • City view
  • Sleeps 3
  • 2 Double Beds

View all photos for Deluxe Room, 1 King Bed, City View

Premium bedding, minibar, in-room safe, desk

Deluxe Room, 1 King Bed, City View

Highlights

Soundproofed
Air conditioning
Connecting rooms available
Free cribs/infant beds
Refrigerator
HDTV
Pillow menu
Premium bedding
  • 38 sq m
  • City view
  • Sleeps 3
  • 1 King Bed

View all photos for Executive Twin Room, 2 Double Beds

Premium bedding, minibar, in-room safe, desk

Executive Twin Room, 2 Double Beds

Highlights

Soundproofed
Air conditioning
Connecting rooms available
Executive Lounge
Free cribs/infant beds
Refrigerator
LCD TV
Premium bedding
  • 38 sq m
  • City view
  • Sleeps 3
  • 2 Double Beds

View all photos for Premier Camping King Room with Executive Lounge Access

Premium bedding, minibar, in-room safe, desk

Premier Camping King Room with Executive Lounge Access

Highlights

Soundproofed
Air conditioning
Connecting rooms available
Free cribs/infant beds
Refrigerator
LCD TV
Premium bedding
Designer toiletries
  • 52 sq m
  • City view
  • Sleeps 3
  • 1 King Bed

View all photos for Deluxe Camping King Room with City View

Premium bedding, minibar, in-room safe, desk

Deluxe Camping King Room with City View

Highlights

Soundproofed
Air conditioning
Connecting rooms available
Free cribs/infant beds
Refrigerator
LCD TV
Premium bedding
Designer toiletries
  • 38 sq m
  • City view
  • Sleeps 3
  • 1 King Bed

Similar properties

Suite (Shangri-La) | Hypo-allergenic bedding, down comforters, minibar, in-room safe

Midtown Shangri-La, Hangzhou

  • Pool
  • Hot Tub
  • Spa
  • Parking included
8.8 out of 10, Excellent, (192)
The price is AED 454
AED 530 total
includes taxes & fees
16 Mar - 17 Mar
Midtown Shangri-La, Hangzhou

About the neighborhood

Map
28 Hushu South Road, Gongshu District, Hangzhou, Zhejiang, 310006

What's nearby

  • Hangzhou Tower Shopping Mall - 14 min walk
  • Wulin Square - 16 min walk
  • Westlake Culture Plaza - 2 min drive
  • Broken Bridge - 2 min drive
  • West Lake - 2 min drive

Getting around

  • East Railway Station - 7 min drive
  • Wulinmen Station - 9 min walk
  • Hangzhou (HGH-Xiaoshan Intl.) - 36 min drive

Restaurants

  • ‪彬波嵊味小吃 - ‬2 min walk
  • ‪卜家野鱼馆 - ‬1 min walk
  • 可颂坊
  • ‪汤匙餐厅 - ‬4 min walk
  • ‪新发现 - ‬3 min walk

About this property

JW Marriott Hotel Hangzhou

Luxury hotel near Hangzhou Tower Shopping Mall
Located close to Hangzhou Opera and Zhejiang Museum of Natural History, JW Marriott Hotel Hangzhou provides a terrace, a coffee shop/cafe, and a garden. Treat yourself to a massage at the onsite spa. At the 4 on-site restaurants, enjoy breakfast, lunch, dinner, and Chinese cuisine. Fitness classes are offered at the 24-hour health club; the property also has dry cleaning/laundry services, a business center, and a steam room. Stay connected with free in-room WiFi.
Other perks at this hotel include:
  • An indoor pool and a children's pool
  • Free self parking
  • Limo/town car service, buffet breakfast (surcharge), and RV/bus/truck parking
  • Express check-out, express check-in, and free newspapers
Room features
All 305 rooms offer comforts such as 24-hour room service and premium bedding, as well as perks like laptop-friendly workspaces and air conditioning.
Other conveniences in all rooms include:
  • Recycling and LED light bulbs
  • Bathrooms with hydromassage showers and designer toiletries
  • 42-inch LCD TVs with premium channels
  • Wardrobes/closets, refrigerators, and free infant beds

Languages

Chinese (Mandarin), English, Japanese

Property amenities

Internet

  • Available in all rooms: Free WiFi and wired Internet
  • Available in some public areas: Free WiFi and wired Internet

Parking and transportation

  • Free self parking on site
  • RV/bus/truck parking on site
  • Limited onsite parking
  • Height restrictions apply for onsite parking
  • Roundtrip train station shuttle (surcharge)
  • Limo/town car service

Food and drink

  • Buffet breakfast available for a fee 6:00 AM–10:30 AM on weekdays and 6:00 AM–11:00 AM on weekends: CNY 198 for adults and CNY 99 for children
  • 4 restaurants and 1 coffee shop/cafe
  • 24-hour room service
  • Coffee/tea in common area(s)

Restaurants on site

  • Asia Bistro
  • Cru Steak House
  • Man ho
  • Man Ho Club

Things to do

  • 24-hour fitness center
  • Fitness classes
  • Children's pool
  • Full-service spa
  • Indoor pool
  • Steam room

Family friendly

  • Children's pool
  • Free cribs/infant beds
  • Indoor pool
  • Laundry facilities
  • Refrigerator
  • Rollaway/extra beds (surcharge)
  • Soundproofed rooms

Conveniences

  • Banquet hall
  • Elevator
  • Free newspapers in lobby
  • Front-desk safe

Guest services

  • Change of bedsheets (on request)
  • Concierge services
  • Daily housekeeping
  • Dry cleaning service
  • Front desk (limited hours)
  • Laundry facilities
  • Luggage storage
  • Multilingual staff
  • Porter/bellhop
  • Tour/ticket assistance
  • Wedding services

Business services

  • Business center
  • Computer station
  • Conference center (18245 square feet of space)
  • Meeting rooms - 11

Outdoors

  • Garden
  • Terrace

Spa

  • Massages
  • Spa open daily

Accessibility

  • If you have requests for specific accessibility needs, please contact the property using the information on the reservation confirmation received after booking.
  • Accessible bathtub
  • Area rugs in room
  • Elevator
  • Elevator door width (inches): 45
  • Height-adjustable showerhead
  • In-room accessibility
  • Lever door handles
  • Low-height electrical outlets in bathroom
  • Low-height view port in door
  • Transfer shower
  • Visual fire alarm
  • Well-lit path to entrance
  • Wheelchair-accessible path of travel
  • Wheelchair-accessible path to elevator
  • Wheelchair-accessible restaurant
  • Wheelchairs available on site

More

  • At least 80% lighting from LEDs
  • Comprehensive food waste policy
  • No plastic coffee stirrers
  • Rooftop garden
  • Smoke-free property
  • TV in lobby
  • Vegan dining options
  • Vegetarian dining options

Room amenities

Bedroom

  • Air conditioning
  • Bed sheets
  • Free cribs/infant beds
  • Premium bedding
  • Rollaway/extra beds (surcharge)

Bathroom

  • Bathrobes
  • Bidet
  • Deep soaking bathtub
  • Designer toiletries
  • Hair dryer
  • Hydromassage showerhead
  • Private bathroom
  • Separate bathtub and shower
  • Towels
  • Toothbrush and toothpaste (on request)

Entertainment

  • 42-inch LCD TV
  • iPod dock
  • Premium channels
  • Satellite channels

Food and drink

  • Coffee/tea maker
  • Electric kettle
  • Free bottled water
  • Minibar
  • Refrigerator

More

  • Connecting rooms available
  • Desk
  • Desk chair
  • Energy-saving switches
  • Free newspapers
  • Iron/ironing board
  • Laptop-friendly workspace
  • LED light bulbs
  • Phone
  • Recycling
  • Safe
  • Slippers
  • Soundproofing
  • Water-efficient showers only

Policies

Check-in

Check-in start time: 2 PM; Check-in end time: midnight
Express check-in available
Minimum check-in age: 18

Check-out

Check-out before noon
Express check-out available

Special check-in instructions

This property offers transfers from the train station (surcharges may apply); to arrange pick-up, guests must contact the property 48 hours prior to arrival, using the contact information on the booking confirmation
The front desk is open daily from 10:00 AM - 10:00 PM
Front desk staffed during limited hours

Access methods

Front desk (limited hours)

Pets

Pets not allowed (service animals are welcome, and are exempt from fees)

Children and extra beds

Children are welcome
1 child, up to the age of 2 years, can stay for free if using existing beds when occupying the parent or guardian's room
Rollaway/extra beds are available for CNY 155.0 per stay
Free cribs are available on request at the property

Property payment types

Important information

Fees

You'll be asked to pay the following charges at the property. Fees may include applicable taxes:

  • Deposit: CNY 1000 per night

We have included all charges provided to us by the property.

Optional extras

  • Fee for buffet breakfast: approximately CNY 198 for adults and CNY 99 for children
  • Rollaway bed fee: CNY 155.0 per stay

The above list may not be comprehensive. Fees and deposits may not include tax and are subject to change.

You need to know

Extra-person charges may apply and vary depending on property policy
Government-issued photo identification and a credit card, debit card, or cash deposit may be required at check-in for incidental charges
Special requests are subject to availability upon check-in and may incur additional charges; special requests cannot be guaranteed
This property accepts credit cards, mobile payments, and cash
Mobile payment options include: Alipay
This property affirms that it follows the cleaning and disinfection practices of Commitment to Clean (Marriott)

We should mention

Pool access available from 6:30 AM to 11:00 PM
The property has connecting/adjoining rooms, which are subject to availability and can be requested by contacting the property using the number on the booking confirmation
Parking height restrictions apply
Guests under 14 years old are not allowed in the health club or fitness facility
This property welcomes guests of all sexual orientations and gender identities (LGBTQ+ friendly)

National rating

For the benefit of our customers, we have provided a rating based on our rating system.

Property is also known as

Hangzhou JW Marriott Hotel
JW Marriott Hangzhou
JW Marriott Hotel Hangzhou
Jw Marriott Hangzhou Hangzhou
JW Marriott Hotel Hangzhou Hotel
JW Marriott Hotel Hangzhou Hangzhou
JW Marriott Hotel Hangzhou Hotel Hangzhou

Frequently asked questions

Does JW Marriott Hotel Hangzhou have a pool?

Yes, this property has an indoor pool and a children's pool. Pool access is from 6:30 AM–11:00 PM.

How much does it cost to stay at JW Marriott Hotel Hangzhou?

As of 3 March 2025, prices found for a 1-night stay for 2 adults at JW Marriott Hotel Hangzhou on 9 March 2025 start from $128.15, including taxes and fees. This price is based on the lowest nightly price found in the last 24 hours for stays in the next 30 days. Prices are subject to change. Choose your dates for more accurate prices.

Is JW Marriott Hotel Hangzhou pet-friendly?

No, only service animals are welcome at the property.

How much is parking at JW Marriott Hotel Hangzhou?

Self parking is free at this property.

What time is check-in at JW Marriott Hotel Hangzhou?

Check-in start time: 2 PM; Check-in end time: midnight.

What time is check-out at JW Marriott Hotel Hangzhou?

Check-out is at noon.

Where is JW Marriott Hotel Hangzhou located?

Located in Gongshu, this luxury hotel is within a 15-minute walk of Hangzhou Opera, Zhejiang Museum of Natural History, and Hangzhou Tower Shopping Mall. Wulin Square and Westlake Culture Plaza are also within 1 mi (2 km). Wulinmen Station is 9 minutes by foot and Wulin Square Station is 11 minutes.

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JW Marriott Hotel Hangzhou Reviews

Reviews

9.0

Wonderful

Rating 10 - Excellent. 135 out of 215 reviews
Rating 8 - Good. 58 out of 215 reviews
Rating 6 - Okay. 13 out of 215 reviews
Rating 4 - Poor. 4 out of 215 reviews
Rating 2 - Terrible. 5 out of 215 reviews

9.2/10

Cleanliness

9.2/10

Staff & service

8.4/10

Amenities

9.0/10

Property conditions & facilities

8.2/10

Eco-friendliness

Reviews

10/10 Excellent

HUILI

Modern facilities. Nice staff and lots of food choices .
Stayed 2 nights in Dec 2024

10/10 Excellent

Kun

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Very nice hotel
Booked for my parents and they liked it, stuff are very professional and friendly
Stayed 1 night in May 2024

6/10 Okay

JIAN

Liked: Staff & service
Disliked: Property conditions & facilities
Love the location and breakfast buffet. But the hotel is a bit old and has some smell in the room.
Stayed 3 nights in May 2024

10/10 Excellent

Mohamed

Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Great location with good proximity to attractions in the area. Very friendly and helpful staff. Wide spread for breakfast buffet.
Stayed 3 nights in Apr 2023

10/10 Excellent

Boon Fook

Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Good qnd perfect
Stayed 2 nights in Nov 2023

6/10 Okay

Dr. Alejandro

Liked: Staff & service
Compare to other hotels in China. They are old in services. Like other hotel in China you order food and they have a robot to take it to your room. Here you have to come down. The internet is slow for JW Marriott.
Stayed 4 nights in May 2024

10/10 Excellent

wai fung

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Will only stay at JW. Perfect
The bed and pillow are perfect. The aircon is also very quiet so I can sleep well. But in the morning the maid was loud when cleaning the room next door. Also, the staff were very helpful and polite
Stayed 3 nights in Mar 2023

2/10 Terrible

Johanna

Disliked: Cleanliness, staff & service, property conditions & facilities, room comfort
I asked for a non-smoking room but didn’t get it. My room was extremely smelly which was not pleasantly.
Stayed 2 nights in Sep 2024

8/10 Good

Ah Lam

Liked: Staff & service
Service was excellent but facilities need to be updated
Stayed 2 nights in May 2023

10/10 Excellent

Han

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Excellent stay!
The staffs were extremely helpful and friendly. They provided a warm service to us during our entire stay. The mattress was really comfortable that if you get out of the bed you won't disturb your partner at all. We loved it! Location is also good that it's within a short taxi ride to major train stations and famous places or interest. Breakfast selection is overwhelmingly huge - we felt that we were spoilt with the choices. We will definitely return next time we are in Hangzhou.
Stayed 4 nights in Sep 2023

2/10 Terrible

Asad Abbas

I have reserved a room, due to an emergency I missed my flight to China and was not able to check in. The amount was chagred by my credit card due to No show. I made several request on email to return the payment and informed that it was an emergency but the hotel staff refused a refund.
Stayed 1 night in Dec 2023

6/10 Okay

saemon

Liked: Staff & service
Disliked: Cleanliness
Disappointing!
I have stayed in many JW Marriott hotels and they have always well and truly exceeded my expectations. Unfortunately this hotel did not meet my expectations. The checkin staff were lovely and helpful but the rooms were an absolute letdown. I tried 3 rooms and all 3 had an overwhelming cigarette smell despite it being a non smoking hotel. As soon as we opened the lift there were cigarette butts at the entrance and I saw guests walking around with cigarettes. The lady that checked me in said yes the hotel was a no smoking hotel but people just smoked in the rooms anyway. I ended up having to sleep in this smoke filled room. The non smokers would understand how horrible that is. Clearly guests who have smoked aren’t penalized and made to pay for cleaning the room as is the custom at other hotels. What a disappointment! I would also like to add that I travel to China regularly and don’t believe my expectations are too high especially given the cost of the room that I paid for. I won’t stay here again.
Stayed 1 night in Jun 2023

8/10 Good

JIEUN

Liked: Cleanliness, staff & service, property conditions & facilities
Stayed 1 night in Jan 2025

8/10 Good

HUI FEN

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
好的住宿體驗的酒店.但因為實在是舊了.原本的房間沒法上鎖.櫃台服務人員馬上幫忙換了一間.但兩道鎖只能上一道. 酒店有連通房.還不錯.
Stayed 3 nights in Oct 2024

10/10 Excellent

Anita

Stayed 1 night in Oct 2024

10/10 Excellent

Mandy

Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Stayed 2 nights in Aug 2024

10/10 Excellent

Yeong Seung

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Stayed 1 night in Aug 2024

8/10 Good

Poling

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Stayed 7 nights in Jul 2024

8/10 Good

Miguel E

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Stayed 1 night in Jul 2024

10/10 Excellent

Denise

Liked: Cleanliness, staff & service, property conditions & facilities
Stayed 3 nights in Jun 2024

10/10 Excellent

Ji-young

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
다음에 또 방문하고 싶은 호텔
깨끗하고 편안한 호텔이었습니다. 조식뷔페도 맛있어고 이크제큐티브 라운지도 좋았습니다.
Stayed 2 nights in May 2024

10/10 Excellent

Denise

Liked: Cleanliness
Stayed 2 nights in Apr 2024

6/10 Okay

Mustafa

Liked: Cleanliness, property conditions & facilities, room comfort
Disliked: Staff & service
Ortalama hizmet
Stayed 1 night in Jan 2024

10/10 Excellent

Yi ching

Stayed 2 nights in Nov 2023

10/10 Excellent

Man Ki Winnie

Stayed 2 nights in Nov 2023