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"Hotel is in great location. Staff is incerdible."

"A fascinating historic hotel in the center of Hanoi. Excellent service"

"We had a great four night stay at this hotel. The location is excellent, right near the lake with lots of dining choices close by. But by far, the greatest light of this hotel is the staff and how they look after you like family. A special shout out to Susan Lily & Ly, for taking particular care of me on a day I didn’t feel quite so well. ❤️"

"Absolutely perfect!"

"Good property, great location, walkable, they affiliate SPA amazing also they affiliate transportation too or travel agency "

"We enjoyed a great stay. The best things about this hotel are the convenient location (close walking distance to lake, shops, main square and markets) and the staff. The staff made sure to check in every morning at breakfast to see how we were going. We had a minor complaint about the room and the staff went above and beyond to rectify the issue and offer compensation (which they didn’t have to). There was also a nice gift upon checkout. "

"Great staff and frendly service"

"The staff was very attentive. Great customer service. Phenomenal location, relaly close to everything. Definitely would recommend "

"Wonderful stay and centrally located. The room was very nice and comfortable. The hotel is clean, new and modern. The staffs were professional, helpful and very friendly. Would stay here again."