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"Cannot fault this hotel, stayed there twice now and it’s lovely, food so nice staff are lovely too, partner loves the spa and he said it’s spotless "

"Check in was good and hotel staff all very friendly and helpful. Only slight negative for me is that I suffer from allergies - (dogs) and presume the room is one which allows dogs but even though the room was clean the I did suffer all night and into the next day."

"Hotel is stunning! Beautifully decorated, bed was very comfy, friendly service and went above and beyond for our anniversary. Thank you so much, will definitely be coming back"

"Wonderful stsy"

"Despite a mixup with the hotel saying the break hadn’t been paid for when it had we enjoyed our stay at the hotel "

"Beautiful hotel, great location, great amenities. Would definitely stay here again"

"First time here. Excellent - enjoyed my stay. "

"Lovely hotel and really can’t fault it. Staff very helpful and friendly. Room very clean and comfortable and a variety of soft/hot drinks and snacks available at no extra cost. We didn’t have breakfast there so can’t comment on that. Ate in the restaurant one night and had a great meal - again staff very attentive and friendly. Close to the centre, shops and river. Only word of warning would be do not park at their recommended car park in Pepper Street, it’s a dreadful car park with tiny spaces and barely enough room to drive past the parked cars. We didn’t want to risk leaving our car there and it being damaged so we parked at Little Roodee car park about 15 minutes walk away which was really good. I told the reception staff that the hotel should not be recommending the car park as it’s so bad. "

"Great hotel and helpful staff members. We stayed in the Prince of Wales Suite which was lovely, had a couple of issues but were resolved by hotel staff. We would stay here again."