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"Service at breakfast needs improvement"

"Highly recommend "

" The best thing about Citizen Hotel is its location—right by Juhu Beach, with easy access to transport and walks along the shore. The rooms are dated but very clean, with air conditioning and fans. However, the furniture feels old-school. Breakfast was overpriced with limited options, and the staff inside weren’t friendly or helpful—mostly indifferent and rarely smiled. On the other hand, the outside staff, including security, were lovely and always greeted guests warmly. The hotel wasn’t...

"Very attentive staff. It provides a much need refuge from the outside world. Shout out to Jude. He was excellent. "

"Staff were very helpful and made sure we were comfortable. The welcome could have been better. First day we had to ask many staff for coffee and then loads of drinks turned up so communication could be better."

"Excellent environment! Great staff and lovely service "

"Not too pleased with the room conditions. Hand towel was torn."

"Overall great hotel and location. Breakfast was too busy with waiting times and the lifts a bit slow but apart from that all very good"