Find Luxury Hotels in Kamala

"To Whom It May Concern at Expedia, I write this letter with an urgent and heavy heart regarding a traumatic and inhumane incident that occurred during our recent stay at Cape Sienna Gourmet Hotels & Villas in Phuket, Thailand, an experience that endangered our safety, violated our basic rights, and left us emotionally distressed. On the day of our scheduled departure, my fiancé and I were detained against our will by the hotel manager over a disputed payment of $180 USD, a charge I attempted to settle using my Discover Bank Debit Card. The hotel refused the card and, to our utter shock, failed to provide any prior notice that Discover was not an accepted form of payment. As American travelers unaware of this restriction, we were not only caught off guard but offered no alternatives or understanding. Instead, we were subjected to intimidation, humiliation, and complete disregard for our wellbeing. The manager refused every single payment alternative we proposed: Zelle, CashApp, PayPal, Venmo, and more, despite our desperate efforts to resolve the situation. We even attempted to withdraw cash from an ATM, only to discover it too did not support Discover cards. Rather than assisting or de-escalating the situation, the manager escalated it drastically. We were surrounded by armed guards, multiple hotel staff members, and even our pre-scheduled airport transfer driver, all summoned to form an intimidating line as we were held in place. Our flight was scheduled to depart in less "

"Absolutely gorgeous! The views were breathtaking. The staff was amazing. The breakfast was delicious and the rooms were beautiful. This was the nicest resort I have ever stayed at. "

"I enjoyed the in room dining service, it was very convenient. The staff were very hospitable and warm. The hotel room was nice and large, comfortable bedding and I enjoyed the tv channels available as well as the coffee and tea. It was also close to patong beach and to the tour booking facilities."

"Amazing stay! Everyone is very nice and pool is beautiful. "

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"Wonderful experience. No carts to take you to the room"

"The Bell was incredible. Beautiful property, amazing staff, can order in anything from food, to massages, to taxis. House cleaning every day. If you’re thinking of staying here, do it!"

"Beautiful stay! Some areas need a tiny bit of restoration love (floors as you enter the dining area) amd tile coming off on the in-pool chairs and the big fans in the lobby are not attractive if you are looking for a “complete vibe” but those are unimportant notes compared to the overall experience of staying there. Lovely staff and surroundings - gardens are exquisite and food is sooo good! Definitely book casa boho at the top of the hill Nearby to loads of fun attractions and not far from Phuket "

"Everyone on staff were soooooooo nice! I loved this stay!!!! I will say, the crowd was older than I expected it to be, I felt like one of the youngest people on the property, and I’m in my mid-30s! Overall, would stay again. Shoutout to Celyn who helped me with check-in!"