Search Lodges in Hope Valley

"Our check in time was 3pm and although the booking was accepted and property details provided, we were not send the code to access the key box. We messaged the host for the final access details as we were arriving and got no response. We called VRBO who provded details to contact the host directly and also no response. We then recieved a message at 3:45pm (after the 3pm check in time) cancelling the booking due to a 'water leak'. Why the host was checking for water leaks after the time we were...

"When we arrived at the lodge we were supposed to be staying in there was another family there who said the lodge they were supposed to be staying in was occupied so they were given this lodge. We rang the contact number and he apologised, we were provided the key code for another lodge and when i opened the door that was occupied as there was a dog in there. We finally got put in a lodge and went to look at the hot tub to find it was empty and covered in spiders. The lodge is advertised with...

"A spacious, well equipped house with very efficient heating during a cold spell. The owners are friendly and exceptionally responsive. We were there with age ranges from 8 to 78. The pool table, games room and hot tub kept everyone happy. We catered for 19 easily - there are 2 kitchens and we all fitted round the long dining table for meals. There are nice walks from the property. Overall a great venue for a family reunion."

"Didnt get the chance to stay…booked it they took payment then said they were closed and i still havent had money back"

"We received no communication from the owner of how to access the property. We were standing outside and had to contact VRBO support. The house is in an awful area, the garden hasn't been mown in years and there is trash around the property. We were only provided with two towels for a family and they said that was all we needed. I will never use VRBO again as they don't care about their customers experience."

"Lodge was adequate for our needs as a base for two day trips to Alton Towers. Bedrooms and Bathrooms were great but the living areas and kitchen need some upgrades as the sofas and dining chairs very uncomfortable due to over use. The kitchen was adequate - however the hob didn’t work the oven wasn’t easy to use and there was a dishwasher which was listed so we didn’t bring tablets for that and don’t expect to find a dish cloth to clean or wash dishes."