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"Very happy with our choice with this hotel. Staff were so nice and helpful. Clean, comfortable room with pretty much any convenience you would need - lots of plugs/shelving in bed headboard, charger to borrow, toothbrushes, slippers. Shower was a nice rain shower head. The laundry facilities were great - 8 washer/dryer combos, where you put in a code so only you can get your laundry out, and you can use the television in your room to see real-time updates for the time left on your cycle (so you don’t have to stay there). They even had a microwave available near the laundry room. The neighbourhood was nice, clean and quiet. Starbucks, Family Mart, 7-11 and pharmacy all steps from the hotel. Few minutes walk to two subway stations. Recommend this hotel. Thank you for a lovely stay!"

"We really enjoyed our stay. From the breakfast, fitness room, club lounge to the location and ease to get around Tokyo. Thank you!"

"Staff was quite focused on customer service. Access to the Shinagawa train station was quite convenient. Though there was an extensive renovation and construction going on it was easy to maneuver. "

"This was my second stay here and it was just as good as the first time. It was a shorter stay but I very much enjoyed it. It’s in such a great area. It can be a little bit noisy from everything happening outside, but it is to be expected for the location. It definitely doesn’t keep you awake or wake you up. It was a shame that the restaurant was closed (I think for renovations, which is nice) because I really enjoyed having breakfast there last time I stayed. I would definitely stay here again, the location is just perfect and I love that there is a 7 eleven right next to the hotel entrance, it’s so handy!"

"Check-in process was simple and easy. Room amenities are good for the price. Room size is small for economy double. Assuming you’ll be walking around and touring the city all day, this likely isn’t an issue (it wasn’t for me). Location is perfect as it is a short walk distance from Shinjuku train station, as well as a walkable distance to all restaurants and bars. Limosine bus service also offered to/from Haneda Airport which is a major plus (not sure about Narita Airport). One minor issue (I’m being picky here) is there is no water station to refill your hydroflask/water bottle. That aside, definitely recommend!"

"Too small of a lobby"

"Wonderful service and assistance for new travelers! "

"The staff was polite, excellent service "

"like the information desk, Huang Lei is the best of the best!"