Resorts in Guerrero

"Made feel safe, appreciated very nice customer service "

"Staff — excellent. Food — very good. Location — amazing. But two minor quibbles. 1. Bar closes at 6 — right when I start thinking about a cocktail. There is a space above the reception that is set up like a bar but was never open the two times we stayed there. 2. Rooms are luxurious but there is no glass in the windows/doors so when it is hot (most of the time in Zihuatanejo) you have all the shutters closed for A/C so no view at all. But we had a lovely time. If you don’t care about a bar...

"My recent stay at Encanto Hotel in acapulco following the aftermath of Otis left me with mixed feelings. The property has impressively restored the hotel, but certain aspects of my experience gave me pause. The restoration efforts undertaken by the property post-Otis cannot be overlooked. The hotel has done a commendable job in bringing the property back to its former glory, which is truly praiseworthy. However, I was disappointed by the prevalence of hidden fees, particularly the daily service...

"The package was sold with a pool being taken out of service. There was also construction to repair a pool and build a pool. I allready paid for the trip and didn’t have enough funds to book a second trip. So I went hoping for the best. The beach is tiny and is there are gangs running an unsafe seafood experience. They rented a seafood to me without the plug in it hoping I would sink it it took on water and thankfully I am a mechanic and have been on the ocean my whole life I was able to beach...

"Hurricane Otis destroyed the hotel, it was poorly built, specially the windows, not up to hurricane-proof code"

"The staff was amazing, always helpful, smiling, and always around. I would definitely stay here again. "

"The property was absolutely perfect in accommodating the three couples that formed our gathering … the piscina and beach were exactly what was needed to unwind …the stag at Tesoro, although not affiliated with VRBO , were very helpful and friendly … one of the highlights was Axel coordinating a cook to prepare us two traditional Mexican dinners ( one each week of our stay) in the well equipped kitchen in the unit. All in all, the best vacation our group has had in Ixtapa in years"

"Fuimos de vacaciones unos días durante Semana Santa. En total éramos 16 de familia y el espacio fue cómodo. No la pasamos súper bien. El penthouse está muy grande y limpio. Hay mucha seguridad y están muy organizados en la Isla Residences. Contratamos a Rosario para que nos cocinara durante nuestra estancia y cocina muy rico. Ella y sus hijas son muy amables y respetuosas. Regresaremos pronto."

"Amenidades cerradas y mal servicio del personal"