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Krystal Beach Acapulco

3.0 star property
Family fun on the beach, with outdoor pool, near Condesa Beach

Choose dates to view prices

Photo gallery for Krystal Beach Acapulco

Outdoor pool, sun loungers
Down comforters, in-room safe, blackout drapes, iron/ironing board
On the beach, sun loungers, beach umbrellas, beach towels
Down comforters, in-room safe, blackout drapes, iron/ironing board
Front of property - evening/night

Reviews

6.8 out of 10

Popular amenities

  • Hot Tub
  • Bar
  • Parking available
  • Pool
  • All inclusive
  • Room service
The current price is AED 332
AED 399 total
includes taxes & fees
2 Mar - 3 Mar

Room options

Available filters for rooms
Showing 8 of 8 rooms

View all photos for Standard Room, 1 King Bed, Mountain View

Down comforters, in-room safe, blackout drapes, iron/ironing board

Standard Room, 1 King Bed, Mountain View

Highlights

Balcony
Air conditioning
Connecting rooms available
TV
Blackout drapes/curtains
Down duvet
Private bathroom
Hair dryer
  • 34 sq m
  • Mountain view
  • Sleeps 2
  • 1 King Bed

View all photos for Standard Room,1 King Bed, Ocean View

Down comforters, in-room safe, blackout drapes, iron/ironing board

Standard Room,1 King Bed, Ocean View

Highlights

Balcony
Air conditioning
Connecting rooms available
TV
Blackout drapes/curtains
Down duvet
Private bathroom
Hair dryer
  • 34 sq m
  • Sea view
  • Sleeps 2
  • 1 King Bed

View all photos for Standard Ocean View

Down comforters, in-room safe, blackout drapes, iron/ironing board

Standard Ocean View

Highlights

Balcony
Air conditioning
Connecting rooms available
TV
Blackout drapes/curtains
Down duvet
Private bathroom
Hair dryer
  • 35 sq m
  • Ocean view
  • Sleeps 4
  • 2 Double Beds

View all photos for Standard Room, 2 Double Beds, Mountain View

View from room

Standard Room, 2 Double Beds, Mountain View

Highlights

Balcony
Air conditioning
Connecting rooms available
TV
Blackout drapes/curtains
Down duvet
Private bathroom
Hair dryer
  • 36.4 sq m
  • Mountain view
  • Sleeps 4
  • 2 Double Beds

View all photos for Room Standard With Ocean View

Down comforters, in-room safe, blackout drapes, iron/ironing board

Room Standard With Ocean View

  • Ocean view
  • Sleeps 4
  • 2 Full Bed(s)

View all photos for Room Standard With Mountain View

Down comforters, in-room safe, blackout drapes, iron/ironing board

Room Standard With Mountain View

  • Mountain view
  • Sleeps 4
  • 2 Full Bed(s)

View all photos for Room Standard With Ocean View

Down comforters, in-room safe, blackout drapes, iron/ironing board

Room Standard With Ocean View

  • Ocean view
  • Sleeps 2
  • 1 King Bed(s)

View all photos for Room Standard With Mountain View

Down comforters, in-room safe, blackout drapes, iron/ironing board

Room Standard With Mountain View

  • Mountain view
  • Sleeps 2
  • 1 King Bed(s)

Similar properties

Front of property

Hotel Emporio Acapulco

  • On private beach
  • Pool
  • Spa
  • Kids pool
8.2 out of 10, Very Good, (1260)
The price is AED 363
AED 435 total
includes taxes & fees
6 Mar - 7 Mar
Hotel Emporio Acapulco

About the neighborhood

Map
Ave Costera Miguel Aleman 163, Acapulco, GRO, 39670

What's nearby

  • Parque Papagayo - 1 min walk
  • Papagayo Beach - 5 min walk
  • Condesa Beach - 8 min walk
  • Diana the Huntress - 16 min walk
  • La Quebrada Cliffs - 4 min drive

Getting around

  • General Juan N. Alvarez Intl. Airport (ACA) - 33 min drive

Restaurants

  • ‪Vips - ‬2 min walk
  • ‪Starbucks - ‬3 min walk
  • ‪Snack Bar Hotel Ritz - ‬2 min walk
  • ‪McDonald's - ‬4 min walk
  • ‪Restaurant Hotel Ritz - ‬2 min walk

About this property

Krystal Beach Acapulco

Family-friendly resort near Condesa Beach
At Krystal Beach Acapulco, you can look forward to a beach bar, a poolside bar, and a grocery/convenience store. This resort is a great place to bask in the sun with a beachfront location and sun loungers. Treat yourself to a manicure/pedicure or other spa services. At the two on-site restaurants, enjoy breakfast, lunch, dinner, light fare, and international cuisine. In addition to a playground and a hair salon, guests can connect to free in-room WiFi.
You'll also enjoy perks such as:
  • An outdoor pool and a children's pool, with a waterslide and sun loungers
  • Buffet breakfast (surcharge), self parking (surcharge), and supervised childcare (surcharge)
  • A front-desk safe, beach umbrellas, and smoke-free premises
  • ATM/banking services, an elevator, and tour/ticket assistance
Room features
All 400 rooms have comforts such as air conditioning, as well as thoughtful touches like free WiFi and safes.
Extra amenities include:
  • Bathrooms with showers and free toiletries
  • TVs with cable channels
  • Balconies, daily housekeeping, and phones

All inclusive details

All-inclusive room rates at Krystal Beach Acapulco are available. These rates are higher because they include onsite food and beverages in the room rate (some restrictions may apply).

Gratuities and taxes

Gratuities are included.

Food and beverages

À la carte meals, snacks, and select beverages included
Dining and beverage availability limited at one or more venues
Limited gourmet or à la carte dining

Languages

English, Spanish

Property amenities

Internet

  • Available in all rooms: Free WiFi
  • Available in some public areas: Free WiFi

Parking and transportation

  • Self parking on site (MXN 250 per day)

Food and drink

  • Buffet breakfast available for a fee daily 7 AM–noon: MXN 400 per person
  • 2 restaurants
  • 1 beach bar, 1 poolside bar and 1 bar
  • Room service available

Restaurants on site

  • Aquamarina
  • La Palapa
  • Lobby Bar

Things to do

  • Children's pool
  • Outdoor pool
  • Playground
  • Hot tub

Family friendly

  • Babysitting (surcharge)
  • Children's club (surcharge)
  • Children's pool
  • Grocery/convenience store
  • Outdoor pool
  • Playground
  • Snack bar/deli
  • Supervised childcare (surcharge)
  • Waterslide

Conveniences

  • ATM/banking services
  • Banquet hall
  • Elevator
  • Front-desk safe
  • Gift shop/newsstand
  • Grocery/convenience store

Guest services

  • 24-hour front desk
  • Concierge services
  • Daily housekeeping
  • Dry cleaning service
  • Hair salon
  • Porter/bellhop
  • Tour/ticket assistance
  • Wedding services

Business services

  • Conference space
  • Meeting rooms

Outdoors

  • Beach loungers
  • Beach umbrellas
  • Beachfront location
  • Pool sun loungers

Spa

  • Manicures and pedicures

Accessibility

  • Elevator

More

  • Beach towels
  • Smoke-free property

Room amenities

Bedroom

  • Air conditioning (climate-controlled)
  • Bed sheets
  • Blackout drapes/curtains
  • Down comforter

Bathroom

  • Free toiletries
  • Hair dryer
  • Private bathroom
  • Shower
  • Towels

Entertainment

  • Cable channels
  • TV

Outdoor space

  • Balcony

More

  • Connecting rooms available
  • Iron/ironing board
  • Phone
  • Safe

Policies

Check-in

Check-in start time: 3:00 PM; Check-in end time: 11:30 AM
Minimum check-in age: 18

Check-out

Check-out before noon

Special check-in instructions

Front desk staff will greet guests on arrival at the property

Access methods

Staffed front desk

Pets

Pets not allowed

Children and extra beds

Children are welcome

Property payment types

Important information

Optional extras

  • Fee for buffet breakfast: approximately MXN 400 per person
  • Self parking fee: MXN 250 per day

The above list may not be comprehensive. Fees and deposits may not include tax and are subject to change.

You need to know

Extra-person charges may apply and vary depending on property policy
Government-issued photo identification and a credit card may be required at check-in for incidental charges
Special requests are subject to availability upon check-in and may incur additional charges; special requests cannot be guaranteed
This property accepts credit cards; cash is not accepted
Cashless transactions are available
Safety features at this property include a fire extinguisher and a first aid kit

We should mention

The property has connecting/adjoining rooms, which are subject to availability and can be requested by contacting the property using the number on the booking confirmation

Property is also known as

Krystal Beach Acapulco
Krystal Beach Acapulco Resort
Krystal Hotel Acapulco Beach
Krystal Beach Acapulco Hotel
Krystal Beach Acapulco Resort
Krystal Beach Acapulco Acapulco
Krystal Beach Acapulco Resort Acapulco

Frequently asked questions

Does Krystal Beach Acapulco have a pool?

Yes, this property has an outdoor pool and a children's pool.

Is Krystal Beach Acapulco pet-friendly?

No, pets are not allowed at this property.

How much is parking at Krystal Beach Acapulco?

Self parking is available for MXN 250 per day.

What time is check-in at Krystal Beach Acapulco?

Check-in start time: 3:00 PM; Check-in end time: 11:30 AM.

What time is check-out at Krystal Beach Acapulco?

Check-out is at noon.

Are there all-inclusive benefits at Krystal Beach Acapulco?

Some rate plans available at this resort are all-inclusive.

Where is Krystal Beach Acapulco located?

Located in Costera Acapulco, this beachfront resort is in the entertainment district and within a 10-minute walk of Parque Papagayo and Condesa Beach. Papagayo Beach and Galerías Acapulco are also within 10 minutes.

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Krystal Beach Acapulco Reviews

Reviews

6.8
Rating 10 - Excellent. 244 out of 1002 reviews
Rating 8 - Good. 271 out of 1002 reviews
Rating 6 - Okay. 196 out of 1002 reviews
Rating 4 - Poor. 145 out of 1002 reviews
Rating 2 - Terrible. 146 out of 1002 reviews

7.4/10

Cleanliness

7.2/10

Staff & service

6.8/10

Amenities

6.4/10

Property conditions & facilities

7.0/10

Eco-friendliness

Reviews

4/10 Poor

Juan

That pool 👍

10/10 Excellent

Vicky

Liked: Cleanliness, staff & service, property conditions & facilities
Excelente
Stayed 1 night in Dec 2024

4/10 Poor

Jose

Liked: Cleanliness
Disliked: Staff & service, amenities, property conditions & facilities
The elevators don’t work the food ugly and the service bad
Stayed 1 night in Feb 2025

10/10 Excellent

Isac

Liked: Cleanliness, staff & service, amenities, property conditions & facilities
I like the indoor pools, but they gave me my room after one hour of my check in.
Stayed 1 night in Oct 2024

8/10 Good

Andres Vicente

Liked: Cleanliness, staff & service, property conditions & facilities
Ok
Stayed 2 nights in Jan 2025

10/10 Excellent

Rocío

Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Ok

6/10 Okay

Daisy

Liked: Amenities
Disliked: Property conditions & facilities
Bar, restaurant, in beach
Stayed 5 nights in Oct 2023

10/10 Excellent

David Emmanuel

Liked: Cleanliness, staff & service, property conditions & facilities
.
Stayed 1 night in Nov 2024

4/10 Poor

Maria Alejandra

The room was already occupied when we arrived and the attendant Alejandro was really rude. The shower didn‘t have a courtain so the whole bathroom was wet after taking a shower. At least one of the four elevators was always unavailable. My booked a room with breakfast included and they always told me I had to pay (after checking i was told it was a mistake but three times was too much). I‘m really dissapointed because pur experience two years ago in Hotel Krystal in Puerto Vallarta was totally different.
Stayed 3 nights in Jan 2025

10/10 Excellent

Carlos

Liked: Cleanliness, staff & service
Good
Stayed 3 nights in Jul 2024

10/10 Excellent

fermin

Disliked: Cleanliness, staff & service, amenities, property conditions & facilities
Elevator not working, no towels, no phone in the room ,room not nice. I order towels and they tell me in 10 mts and pass 1 hour already
Stayed 1 night in Dec 2024

10/10 Excellent

lupe

Liked: Cleanliness, staff & service, amenities, property conditions & facilities
I'll be staying there again múltiple times more. It's excellent! Only things were, room phones didnt seem to work and not enough front desk staff.
Stayed 3 nights in Apr 2023

2/10 Terrible

Xochitl

Disliked: Cleanliness, staff & service, amenities, property conditions & facilities
Its the worst place I have been too. No a/c light went out. Extremities loud and dirty. Staff was horribly, would never recommend.
Stayed 3 nights in Jul 2024

6/10 Okay

Verified traveler

Disliked: Property conditions & facilities
Good things: you feel welcome by the staff, breakfast is really good. Bad things: some people in the reception area not very friendly. Not great security services, rooms smell bad.
Stayed 2 nights in Jun 2023

10/10 Excellent

Erick

Liked: Cleanliness, staff & service, property conditions & facilities
The only thing I you have to pay every night the parking lot
Stayed 13 nights in May 2023

4/10 Poor

Edgar

Disliked: Property conditions & facilities
We have had no power for more than 4 hours, we have to take the stairs from floor 17th up and down. No internet due to the loss of power, and I had to postpone an important meeting. NO AC at that time and the heat was horrible. Also, there is no AC at all in the lobby and other areas. The only good thing is the staff that is very friendly and nice.
Stayed 2 nights in Jul 2023

2/10 Terrible

Anthony

Disliked: Cleanliness, staff & service, property conditions & facilities
My stay here was terrible!!! One of the nights the power went out a place like this should have a back up generator. My bathroom also flooded and dark water was coming out of shower, toilet and hand sink. Luckily the bathroom had floor drains. My wife called front desk about they issue and she said they hung up on here before she can even finish. The staff is rude and look like they don’t want to work there. All in all my stay was terrible. I wouldn’t recommend to any
Stayed 4 nights in Jul 2023

10/10 Excellent

Javier

Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Muy buen lugar
Stayed 2 nights in Feb 2025

4/10 Poor

Marco

Disliked: Cleanliness, property conditions & facilities
Los elevadores son lentos, nos toco un grupo muy ruidoso y nadie se atreve a poner orden
Stayed 1 night in Feb 2025

4/10 Poor

Jesus Vidal

Disliked: Staff & service, property conditions & facilities
Tienen problemas en la recepción con los registros y el parking. Son excesivamente lentos e ineficientes. La alberca está bien, fue lo único que me gustó.
Stayed 2 nights in Jan 2025

4/10 Poor

jose

Disliked: Staff & service, amenities, property conditions & facilities
su playa esta buena, pero su atencion esta pesima, me hicieron esperar mas de una hora para darme mi habitacion , aparte de un personal un poco molesto para atender
Stayed 1 night in Feb 2025

4/10 Poor

MIRSHA

Es una grosería, que tengan que cobrarte el estacionamiento, eso no se hace, como por qué? Un hotel para ya no volver aparte está en decadencia, hay cucarachas enormes, el elevador no sirve y tienes que bajar por las escaleras Cero recomendable, jetona con mala actitud la recepcionista Deberían de ser más empaticos con los huéspedes, todo muy caro en el restaurante y no vale la pena, no quieran sacar lo que perdieron por meses por culpa de los huracanes 😡😡😡😡 no vuelvo a hospedarme en esta cadena de hoteles en ningún lado
Stayed 1 night in Feb 2025

6/10 Okay

Ricardo

Liked: Cleanliness
Disliked: Property conditions & facilities
Pésimas las condiciones de los elevadores y el servicio de valet parking super lentos, mencionaron que estaba descompuesto el elevador de los autos en el edificio que los guardaban y se tardaban más de 40 min para traer tu auto. La comida fue la misma prácticamente durante los tres días y llega a ser algo enfadoso. Las salidas de drenaje que se encuentran a las orillas del hotel hacen sucia la playa.
Stayed 3 nights in Jan 2025

8/10 Good

Daniel

Liked: Cleanliness, staff & service, property conditions & facilities
El servicio de elevadores pésimo, me tarde aprox. 20 minutos en bajar y de los 3 creo que uno solo servia.
Stayed 2 nights in Feb 2025

2/10 Terrible

Marco Antonio

Liked: Staff & service
Disliked: Cleanliness, property conditions & facilities
Huele a humedad
Stayed 2 nights in Feb 2025