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Ritz Acapulco Hotel All Inclusive

3.0 star property
Family fun on the beach, with 2 outdoor pools, near Galerías Acapulco

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Photo gallery for Ritz Acapulco Hotel All Inclusive

2 outdoor pools, pool umbrellas, sun loungers
Standard Single Room, 1 King Bed, Partial Sea View | Television
On the beach, sun loungers, beach umbrellas, beach towels
Outdoor banquet area
Studio Suite, 1 King Bed, Partial Sea View | Beach/ocean view

Reviews

8.2 out of 10
Very good

Popular amenities

  • Bar
  • Parking available
  • Pool
  • Gym
  • All inclusive
  • 24/7 front desk
The current price is AED 759
AED 759 total
includes taxes & fees
9 Mar - 10 Mar

Room options

Available filters for rooms
Showing 10 of 10 rooms

View all photos for Studio Suite, 1 King Bed, Partial Sea View

Studio Suite, 1 King Bed, Partial Sea View | Beach/ocean view

Studio Suite, 1 King Bed, Partial Sea View

Highlights

Air conditioning
Free rollaway/extra beds
Plasma TV
Blackout drapes/curtains
Shower/tub combination
Private bathroom
Cable channels
Daily housekeeping
  • 42 sq m
  • Partial sea view
  • Sleeps 4
  • 1 King Bed

View all photos for Standard Double Room, 2 Double Beds, Partial Sea View

Standard Double Room, 2 Double Beds, Partial Sea View | View from room

Standard Double Room, 2 Double Beds, Partial Sea View

Highlights

Air conditioning
Free rollaway/extra beds
Plasma TV
Blackout drapes/curtains
Shower/tub combination
Private bathroom
Cable channels
Daily housekeeping
  • 32 sq m
  • Partial sea view
  • Sleeps 4
  • 2 Double Beds

View all photos for Studio Suite, 2 Double Beds, Partial Sea View

Studio Suite, 2 Double Beds, Partial Sea View | In-room safe, desk, laptop workspace, blackout drapes

Studio Suite, 2 Double Beds, Partial Sea View

Highlights

Air conditioning
Free rollaway/extra beds
Plasma TV
Blackout drapes/curtains
Shower/tub combination
Private bathroom
Cable channels
Daily housekeeping
  • 42 sq m
  • Partial sea view
  • Sleeps 4
  • 2 Double Beds

View all photos for Standard Single Room, 1 King Bed, Partial Sea View

Standard Single Room, 1 King Bed, Partial Sea View | In-room safe, desk, laptop workspace, blackout drapes

Standard Single Room, 1 King Bed, Partial Sea View

Highlights

Air conditioning
Free rollaway/extra beds
Plasma TV
Blackout drapes/curtains
Shower/tub combination
Private bathroom
Cable channels
Daily housekeeping
  • 32 sq m
  • Partial sea view
  • Sleeps 4
  • 1 King Bed

View all photos for Room Standard

In-room safe, desk, laptop workspace, blackout drapes

Room Standard

  • Sleeps 4
  • 2 Full Bed(s)

View all photos for Room Standard

In-room safe, desk, laptop workspace, blackout drapes

Room Standard

  • Sleeps 2
  • 1 King Bed(s)

View all photos for Room Standard With Bay View

In-room safe, desk, laptop workspace, blackout drapes

Room Standard With Bay View

  • Sleeps 4
  • 2 Full Bed(s)

View all photos for Room Standard With View

In-room safe, desk, laptop workspace, blackout drapes

Room Standard With View

  • Sleeps 3
  • 1 King Bed(s)

View all photos for Suite

In-room safe, desk, laptop workspace, blackout drapes

Suite

  • Sleeps 3
  • 1 Twin Sofa Bed(s) and 1 King Bed(s) OR 1 King Bed(s)

View all photos for Suite

In-room safe, desk, laptop workspace, blackout drapes

Suite

  • Sleeps 4
  • 2 Full Bed(s) OR 1 Twin Sofa Bed(s) and 2 Full Bed(s)

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Exterior

Krystal Beach Acapulco

  • Pool
  • Hot Tub
  • All inclusive
  • Kids pool
6.8 out of 10, 1,002 reviews
The price is AED 332
AED 399 total
includes taxes & fees
2 Mar - 3 Mar
Krystal Beach Acapulco

About the neighborhood

Map
Av. Costera Miguel Aleman 159, Acapulco, GRO, 39670

What's nearby

  • Galerías Acapulco - 1 min walk
  • Parque Papagayo - 2 min walk
  • Condesa Beach - 6 min walk
  • Papagayo Beach - 7 min walk
  • Diana the Huntress - 14 min walk

Getting around

  • General Juan N. Alvarez Intl. Airport (ACA) - 32 min drive

Restaurants

  • ‪Vips - ‬1 min walk
  • ‪Starbucks - ‬3 min walk
  • ‪Snack Bar Hotel Ritz - ‬1 min walk
  • ‪McDonald's - ‬3 min walk
  • ‪Restaurant Hotel Ritz - ‬1 min walk

About this property

Ritz Acapulco Hotel All Inclusive

All-inclusive family-friendly property near Galerías Acapulco
Located close to Parque Papagayo and Plaza Bahia, Ritz Acapulco Hotel All Inclusive provides a poolside bar, a hair salon, and an arcade/game room. This property is a great place to bask in the sun with a beachfront location, beachfront dining, and sun loungers. For some rest and relaxation, visit the sauna. At the two on-site restaurants, enjoy breakfast, lunch, dinner, and Mediterranean cuisine. In addition to dry cleaning/laundry services and 2 bars, guests can connect to free in-room WiFi.
Additional perks include:
  • 2 outdoor pools with sun loungers and pool umbrellas
  • Self parking (surcharge), an area shuttle, and babysitting (surcharge)
  • A billiards/pool table, a porter/bellhop, and meeting rooms
  • Luggage storage, a 24-hour front desk, and wedding services
  • Guest reviews speak highly of the helpful staff
Room features
All 240 rooms boast comforts such as laptop-friendly workspaces and air conditioning, in addition to thoughtful touches like free WiFi and safes.
Extra conveniences in all rooms include:
  • Bathrooms with shower/tub combinations and free toiletries
  • 32-inch plasma TVs with cable channels
  • Childcare services, daily housekeeping, and desks

All inclusive details

This property is all-inclusive. Onsite food and beverages are included in the room price (some restrictions may apply).

Gratuities and taxes

Gratuities are included and additional gratuities at guests' discretion are accepted.

Food and beverages

All buffet meals, snacks, and select beverages included

Activities and facilities/equipment

All onsite activities and use of facilities and equipment are included.

Land activities

Fitness facilities
Soccer

Lessons/classes/games

Aerobics

Entertainment

Onsite entertainment and activities
Access to onsite nightclubs
Theme parties

Languages

English, Spanish

Property amenities

Internet

  • Available in all rooms: Free WiFi
  • Available in some public areas: Free WiFi

Parking and transportation

  • Self parking on site (MXN 150 per night)
  • Area shuttle (surcharge)

Food and drink

  • 2 restaurants
  • 2 bars/lounges and 1 poolside bar

Restaurants on site

  • Villalinda
  • La Cava
  • Bar Margaritas

Things to do

  • 2 outdoor pools
  • Arcade/game room
  • Billiards/pool table
  • Evening entertainment
  • Fitness center
  • Sauna

Family friendly

  • 2 outdoor pools
  • Arcade/game room
  • Babysitting (surcharge)
  • Free children's club
  • In-room child care (surcharge)
  • Laundry facilities
  • Snack bar/deli

Conveniences

  • ATM/banking services
  • Banquet hall
  • Front-desk safe
  • Gift shop/newsstand

Guest services

  • 24-hour front desk
  • Concierge services
  • Daily housekeeping
  • Dry cleaning service
  • Hair salon
  • Laundry facilities
  • Luggage storage
  • Porter/bellhop
  • Tour/ticket assistance
  • Turndown service
  • Wedding services

Business services

  • Business center
  • Meeting rooms

Outdoors

  • Beach loungers
  • Beach umbrellas
  • Beachfront location
  • Pool sun loungers
  • Pool umbrellas

Accessibility

  • This property does not have elevators

More

  • Beach towels
  • Smoke-free property
  • TV in lobby

Room amenities

Bedroom

  • Air conditioning (climate-controlled)
  • Bed sheets
  • Blackout drapes/curtains

Bathroom

  • Free toiletries
  • Hair dryer (on request)
  • Private bathroom
  • Shower/tub combination
  • Towels

Entertainment

  • 32-inch plasma TV
  • Cable channels

More

  • Desk
  • Iron/ironing board (on request)
  • Laptop-friendly workspace
  • Phone
  • Safe
  • Turndown service

Policies

Check-in

Check-in start time: 3 PM; Check-in end time: midnight
Minimum check-in age: 18

Check-out

Check-out before noon

Special check-in instructions

Front desk staff will greet guests on arrival at the property

Access methods

Staffed front desk

Pets

Pets not allowed

Children and extra beds

Children are welcome
Cribs (infant beds) are not available

Property payment types

Important information

Optional extras

  • Self parking fee: MXN 150 per night

The above list may not be comprehensive. Fees and deposits may not include tax and are subject to change.

You need to know

Extra-person charges may apply and vary depending on property policy
Government-issued photo identification and a credit card, debit card, or cash deposit may be required at check-in for incidental charges
Special requests are subject to availability upon check-in and may incur additional charges; special requests cannot be guaranteed
The name on the credit card used at check-in to pay for incidentals must be the primary name on the guestroom reservation
This property accepts credit cards; cash is not accepted
Safety features at this property include a fire extinguisher, a security system, and a first aid kit
Please note that cultural norms and guest policies may differ by country and by property; the policies listed are provided by the property

We should mention

This property does not have elevators

Property is also known as

Acapulco Ritz
Hotel Ritz Acapulco All Inclusive
Hotel Ritz Playa Acapulco
Ritz Acapulco All Inclusive
Ritz Acapulco de Playa
Ritz Acapulco Hotel
Ritz Acapulco Hotel de Playa All Inclusive
Ritz Hotel Acapulco
Ritz Hotel Playa All Inclusive
Ritz Playa
Ritz Acapulco Hotel Playa All Inclusive
Ritz Acapulco Playa
Ritz Acapulco Playa All Inclusive
Ritz Playa All Inclusive
Ritz Acapulco Hotel de Playa
Ritz Acapulco Hotel All Inclusive Acapulco
Ritz Acapulco Hotel de Playa All Inclusive
Ritz Acapulco Hotel All Inclusive All-inclusive property

Frequently asked questions

Does Ritz Acapulco Hotel All Inclusive have a pool?

Yes, this property has 2 outdoor pools.

Is Ritz Acapulco Hotel All Inclusive pet-friendly?

No, pets are not allowed at this property.

How much is parking at Ritz Acapulco Hotel All Inclusive?

Self parking is available for MXN 150 per night.

What time is check-in at Ritz Acapulco Hotel All Inclusive?

Check-in start time: 3 PM; Check-in end time: midnight.

What time is check-out at Ritz Acapulco Hotel All Inclusive?

Check-out is at noon.

Are there all-inclusive benefits at Ritz Acapulco Hotel All Inclusive?

Yes, the property is all-inclusive. Food and beverages are included (with some restrictions), and activities include soccer, aerobics classes, and more.

Where is Ritz Acapulco Hotel All Inclusive located?

Nestled on the beach, this Costera Acapulco property is just steps from Galerías Acapulco and Parque Papagayo. Condesa Beach and Plaza Bahia are also within 10 minutes.

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Ritz Acapulco Hotel All Inclusive Reviews

Reviews

8.2

Very Good

Rating 10 - Excellent. 456 out of 1001 reviews
Rating 8 - Good. 286 out of 1001 reviews
Rating 6 - Okay. 129 out of 1001 reviews
Rating 4 - Poor. 65 out of 1001 reviews
Rating 2 - Terrible. 65 out of 1001 reviews

8.2/10

Cleanliness

8.4/10

Staff & service

8.2/10

Amenities

7.6/10

Property conditions & facilities

8.0/10

Eco-friendliness

Reviews

10/10 Excellent

Miguel

Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Exelente todo
Stayed 3 nights in Jan 2025

10/10 Excellent

Sandy flor

Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Great family place
Stayed 6 nights in Oct 2024

6/10 Okay

Roya

Liked: Staff & service
Food was the worst, for an all inclusive hotel quality of food was the worst ever!! Awful
Stayed 1 night in Feb 2025

8/10 Good

ROBERTO

Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Good place
Stayed 7 nights in Nov 2024

8/10 Good

Luis

Liked: Cleanliness, staff & service
Noisy during nights
Stayed 3 nights in Jan 2025

10/10 Excellent

Geovanny Rosas

Liked: Cleanliness, staff & service, property conditions & facilities
.
Stayed 2 nights in Dec 2024

10/10 Excellent

PATRICK

Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Just a great facility. Great food and beverage options. Would certainly go again.
Stayed 7 nights in Oct 2024

10/10 Excellent

Pablo

Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Excelent service food
Stayed 2 nights in Oct 2024

8/10 Good

Omar

Liked: Staff & service
Ok
Stayed 4 nights in Dec 2024

10/10 Excellent

Stanislaus

Liked: Cleanliness, staff & service, property conditions & facilities
The view of the beach is breathtaking from the room and the service of the staff very courteous.
Stayed 5 nights in Aug 2024

2/10 Terrible

Marisela

Disliked: Cleanliness, staff & service, amenities, property conditions & facilities
Only one elevator works, the rooms are dirty, the food is repetitive, and the service is very poor.
Stayed 2 nights in Nov 2024

4/10 Poor

Emmy

Liked: Cleanliness, staff & service, amenities
Disliked: Property conditions & facilities
The facilities are ok, but i see two problems, one its the elevators don't work and we are in the 10th floor, we have been waiting for couples hours so far, and 2nd, the hotel Kristal that its next door, all their drainage water comes out straight to the beach and the ocean, its absolutely disgusting The Ritz needs a serious upgrade, it looks old and cheap decoration. The staff are fantastic, food its good and the beach clean and well kept.
Stayed 1 night in Nov 2024

4/10 Poor

Stacy

Disliked: Staff & service, amenities, property conditions & facilities
The hotel did not meet expectations. The rooms with 2 beds were fine but single bed rooms were terrible, everything old and damaged. Stuff on reception was almost never smiling and English level was poor. The beach was cool as well as activities on the beach. Food 6/10. We saw some seafood, but always huge line to hot table. No snack option and offer to get cocktails on the beach is very slow. Area is dangerous to be walking alone. Good part: the hotel had good access and options for people with disabilities. Nevertheless only 2 elevators operated with very small room. Shows in the night were interesting as well. Our family will not choose this hotel again unfortunately.
Stayed 2 nights in Jan 2025

10/10 Excellent

Luis

Liked: Cleanliness, staff & service, amenities, property conditions & facilities
X
Stayed 3 nights in Sep 2024

10/10 Excellent

Dominic

Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Very clean
Stayed 2 nights in Sep 2024

8/10 Good

Verified traveler

Liked: Cleanliness, property conditions & facilities, room comfort
Good cost performance
Good: Location, Bar, Activity & Price Bad: Wifi & Roomkeeper(always no towel) Generally good for a week end.
Stayed 4 nights in Aug 2024

6/10 Okay

Ana

Disliked: Staff & service, property conditions & facilities
place is old and run down, tub was old and needs to be replaced. Food is a mixture of everything, good but can be better. Looked like they were just making what they had and nothing went together. Staff could be friendlier, Bar guys were happy and friendly!
Stayed 3 nights in Oct 2024

10/10 Excellent

David

Liked: Cleanliness, staff & service, property conditions & facilities
Like
Stayed 2 nights in Jun 2024

2/10 Terrible

Alfonsina

Disliked: Cleanliness, staff & service, amenities, property conditions & facilities
Receptionist where making me feel unwelcome And disrespected, talking down to me.
Stayed 6 nights in Oct 2024

6/10 Okay

Jazmin

Liked: Staff & service, amenities
Disliked: Property conditions & facilities
The property had leaking issues — water from the ceiling and toilets. The WiFi would go out a lot which was a huge issue for me as I work remote. It only worked very well by the pool area. Food was good. Staff was exceptional.
Stayed 1 night in Aug 2024

2/10 Terrible

Verified traveler

Disliked: Staff & service, property conditions & facilities
No AC in this hot weather. Rooms have a strong paint smell because people are working on the rooms. Receptionist is incompetent
Stayed 4 nights in Sep 2024

2/10 Terrible

Leah

Liked: Cleanliness, staff & service
Disliked: Amenities, property conditions & facilities
Beach/waves were great nice to listen to, but rough to swim in. Room clean, bartenders friendly and nice, wait staff ok, some were great others were not—no grey area. Food sub-par, listed amenities were 3 restaurants, but it was 1 and a buffet at that. The buffet food less then a 3 star if that. Repetitive, old, felt that some were left over from day before and reheated for breakfast. Milk only for breakfast, cereal get there early for freshness. Grill was great but was limited to “daily” resort choices, so if you did not want fish and there was no alternative protein besides beans on the buffet, poor me. Could not even request a chicken breast. Guess chickens must be hard to come by. Very few choices for non-alcoholic cold beverages. Wound up going to OXXO for snacks (none provided mid-day) and pop bottled no poorly mixed fountain. Be sure to bring small denominations for tips, everyone wants tips. Personal complaint, I could sit at a table, waiting for utensils and napkins, plus a cup of coffee forever and no waiter. BUT is my husband was along, all things changed, couldn’t help enough. Advice, get names and reward those, that deserve it, more generously. All that said we also learned Acapulco was hit in 2023 with hurricane john and in 2024 with Otis. They are doing all they can to rebuild, so maybe the food supply chain is broken. Oh and 1 elevator for 17 floors, plan ahead.
Stayed 14 nights in Nov 2024

6/10 Okay

Augusto

Disliked: Cleanliness, staff & service, amenities, property conditions & facilities
Sucio y no hay atención al cliente
Stayed 2 nights in Feb 2025

10/10 Excellent

Jovana Guadalupe

Liked: Cleanliness, amenities, property conditions & facilities
Hermoso
Stayed 2 nights in Feb 2025

10/10 Excellent

Maria del Rocio

Liked: Cleanliness, staff & service, property conditions & facilities
Stayed 2 nights in Feb 2025