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"Need more dining options and longer shuttle service . Stopping at 4:20 is unreasonably early for guests who want to as much as possible during their short stay at Hakone "

"Staff was very kind and respectful. The property was clean and organized. The onsen in the room was a wonderful addition to the stay. Overall was a 10/10 experience. "

"Nice place to stay for one night. Check in was easy, room was clean, shower was good (bed a little firmer than I would like), complimentary breakfast wouldn't win any awards but it did the job."

"This hotel is such luxury. We were a family of four and our room was so large it was amazing. The staff were wonderful and so helpful and we enjoyed our favourite meal of the trip in the sushi restaurant. Most definitely a highlight. Such a wonderful hotel we really enjoyed our stay and would highly recommend it. "

"If was a magical and luxurious experience! "

"Such a special hotel, really feels unique and traditional with exceptional service from staff. A great base to explore the area and their Kikkaso restaurant was such a highlight - one of the best meals we had on our trip. Would 100% stay there again"

"Beautiful hotel and amazing onsen"

"Everything was amazing, the staff was super helpful and the private onsen was very relaxing. Would come back if I ever go to Hakone again. "

"Location was excellent Staff were excellent Hotel Food was very good.Shuttle bus made it easy to get to the hotel from the railway station. Unfortunately the room provided (421) was lacking any view other than the local gas station. (Neither lake or garden view)"