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Hakone Kowakien TEN-YU

4.5 star property
Luxury Hakone ryokan in Ninohira with free parking

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your current months are December, 2024 and January, 2025.
December 2024
January 2025

Photo gallery for Hakone Kowakien TEN-YU

Exterior
Hot springs
In-room safe, blackout drapes, cribs/infant beds, free WiFi
Reception
Public bath

Reviews

9.4 out of 10

Exceptional

Guests liked:

Clean rooms, comfy beds, friendly staff

Popular amenities

  • Bar
  • 24/7 front desk
  • Housekeeping
  • Spa
  • Parking included
  • Air conditioning
The price is AED 1,748
AED 2,115 total
includes taxes & fees
11 Dec - 12 Dec

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Room options

View all photos for Shabu-shabu with Crab&Beef Dinner at 7pm-8pm& Buffet Breakfast(Futons are provided from 3rd guests)

Shabu-shabu with Crab&Beef Dinner at 7pm-8pm& Buffet Breakfast(Futons are provided from 3rd guests) | In-room safe, blackout drapes, cribs/infant beds, free WiFi

Shabu-shabu with Crab&Beef Dinner at 7pm-8pm& Buffet Breakfast(Futons are provided from 3rd guests)

Highlights

Air conditioning
Refrigerator
LCD TV
Blackout drapes/curtains
Separate bathtub and shower
Bidet
Private bathroom
Spring water bathtub
  • 35 sq m
  • Sleeps 4
  • 2 Large Twin Beds

View all photos for Superior Room with Open-air Onsen Bath(Breakfast plan)(Futons are provided from 3rd guests)

In-room safe, blackout drapes, cribs/infant beds, free WiFi

Superior Room with Open-air Onsen Bath(Breakfast plan)(Futons are provided from 3rd guests)

Highlights

Air conditioning
Refrigerator
LCD TV
Blackout drapes/curtains
Separate bathtub and shower
Bidet
Private bathroom
Spring water bathtub
  • 35 sq m
  • Sleeps 4
  • 2 Large Twin Beds

View all photos for Superior Room with Open-air Bath with Buffet Dinner at 7:30pm (Futons are provided from 3rd guests)

In-room safe, blackout drapes, cribs/infant beds, free WiFi

Superior Room with Open-air Bath with Buffet Dinner at 7:30pm (Futons are provided from 3rd guests)

Highlights

Air conditioning
Refrigerator
LCD TV
Blackout drapes/curtains
Separate bathtub and shower
Bidet
Private bathroom
Spring water bathtub
  • 35 sq m
  • Sleeps 4
  • 2 Large Twin Beds

Superior Room with Open-air Bath with Buffet Dinner at 7:30pm (Futons are provided from 3rd guests)

Highlights

Air conditioning
Refrigerator
LCD TV
Blackout drapes/curtains
Separate bathtub and shower
Bidet
Private bathroom
Spring water bathtub
  • Sleeps 4
  • 2 Large Twin Beds

Superior Room with Open-air Bath with Buffet Dinner at 5pm (Futons are provided from 3rd guests)

Highlights

Air conditioning
Refrigerator
LCD TV
Blackout drapes/curtains
Separate bathtub and shower
Bidet
Private bathroom
Spring water bathtub
  • Sleeps 4
  • 2 Large Twin Beds

View all photos for Superior Room with Open-air Bath/Teppan Yaki Dinner at 5-6pm(Futons are provided from 3rd guests)

Superior Room with Open-air Bath/Teppan Yaki Dinner at 5-6pm(Futons are provided from 3rd guests) | In-room safe, blackout drapes, cribs/infant beds, free WiFi

Superior Room with Open-air Bath/Teppan Yaki Dinner at 5-6pm(Futons are provided from 3rd guests)

Highlights

Air conditioning
Refrigerator
LCD TV
Blackout drapes/curtains
Separate bathtub and shower
Bidet
Private bathroom
Spring water bathtub
  • 35 sq m
  • Sleeps 4
  • 2 Large Twin Beds

View all photos for Superior Room with Open-air Bath with Buffet Dinner at 5pm (Futons are provided from 3rd guests)

In-room safe, blackout drapes, cribs/infant beds, free WiFi

Superior Room with Open-air Bath with Buffet Dinner at 5pm (Futons are provided from 3rd guests)

Highlights

Air conditioning
Refrigerator
LCD TV
Blackout drapes/curtains
Separate bathtub and shower
Bidet
Private bathroom
Spring water bathtub
  • 35 sq m
  • Sleeps 4
  • 2 Large Twin Beds

Similar properties

Room

Hyatt Regency Hakone Resort and Spa

Hot Tub
Spa
Parking included
Free WiFi
9.4 out of 10, Exceptional, (868)
The price is AED 971
AED 1,236 total
includes taxes & fees
9 Dec - 10 Dec
Hyatt Regency Hakone Resort and Spa

About the neighborhood

Map
1297 Ninotaira, Hakone, Kanagawa, 250-0407

What's nearby

  • Okada Museum of Art - 3 min walk - 0.3 km
  • Hakone Kowakien Yunessun - 3 min walk - 0.3 km
  • Hakone Open Air Museum - 16 min walk - 1.4 km
  • Lake Ashi - 9 min drive - 8.4 km
  • Hakone Shrine - 9 min drive - 8.2 km

Getting around

  • Hakone Miyanoshita Station - 3 min drive
  • Kowakidani Station - 15 min walk
  • Haneda Airport (HND) - 84 min drive

Restaurants

  • ‪The Hakone Open-Air Museum Café - ‬2 min drive
  • ‪GORA BREWERY & GRILL - ‬3 min drive
  • ‪手打ちそば金春 - ‬13 min walk
  • ‪ラウンジ花影 - ‬19 min walk
  • ‪箱根飲茶楼 - ‬16 min walk

About this property

Hakone Kowakien TEN-YU

Luxury ryokan near Hakone Kowakien Yunessun
Located close to Okada Museum of Art and Hakone Open Air Museum, Hakone Kowakien TEN-YU provides an indoor mineral hot spring (onsen), a terrace, and a garden. For some rest and relaxation, visit the 2 indoor hot springs or sauna, and indulge in a body treatment, a massage, or a facial. The on-site restaurant, Geihinkan(Steak), serves dinner. Free in-room WiFi and a bar are available to all guests.
You'll also enjoy the following perks during your stay:
  • Free self parking
  • Hot springs on site, an elevator, and a 24-hour front desk
  • Luggage storage, a gift shop, and free newspapers
  • Guest reviews speak highly of the breakfast, helpful staff, and location
Room features
All 150 rooms include comforts such as air conditioning, as well as perks like free WiFi and safes. Guest reviews highly rate the clean rooms at the property.
More conveniences in all rooms include:
  • Highchairs, baby baths, and children's dinnerware
  • Bathrooms with spring water tubs and bidets
  • 50-inch LCD TVs with digital channels
  • Wardrobes/closets, refrigerators, and cribs/infant beds

Languages

Chinese (Mandarin), English, Japanese, Korean

Property amenities

Internet

  • Available in all rooms: Free WiFi
  • Available in some public areas: Free WiFi

Parking and transportation

  • Free self parking on site

Food and drink

  • 1 restaurant
  • 1 bar

Restaurants on site

  • Geihinkan(Steak)
  • Kihinkan(sobakaiseki)

Things to do

  • Hot springs
  • Sauna
  • Spa services

Family friendly

  • Baby bath
  • Children's games
  • Children's dinnerware
  • Children's toys
  • Cribs/infant beds (surcharge)
  • Highchair
  • Refrigerator

Conveniences

  • Elevator
  • Free newspapers in lobby
  • Gift shop/newsstand
  • Vending machine

Guest services

  • 24-hour front desk
  • Concierge services
  • Daily housekeeping
  • Luggage storage
  • Multilingual staff
  • Turndown service

Outdoors

  • Garden
  • Terrace

Spa

  • 2 indoor hot springs
  • 2 indoor/outdoor hot springs
  • 2 outdoor hot springs
  • Aromatherapy
  • Body treatments
  • Facials
  • Hot springs open from 5:00 AM - midnight
  • Indoor mineral hot springs (onsen)
  • Massages
  • Outdoor mineral hot springs (onsen)
  • Public bath open from 5:00 AM - midnight
  • Separate men/women areas in public bath
  • Yukata (Japanese robe)

Accessibility

  • If you have requests for specific accessibility needs, please contact the property using the information on the reservation confirmation received after booking.
  • Elevator
  • Grab bar near toilet
  • In-room accessibility
  • Sign language-capable staff

More

  • Smoke-free property

Room amenities

Bedroom

  • Air conditioning (climate-controlled)
  • Bed sheets
  • Blackout drapes/curtains
  • Cribs/infant beds (surcharge)
  • Heating (climate-controlled)

Bathroom

  • Bidet
  • Free toiletries
  • Hair dryer
  • Private bathroom
  • Separate bathtub and shower
  • Spring water bathtub
  • Towels

Entertainment

  • 50-inch LCD TV
  • Digital channels

Food and drink

  • Free bottled water
  • Refrigerator

More

  • Guidebooks/recommendations
  • Phone
  • Safe
  • Slippers
  • Turndown service

Policies

Check-in

Check-in start time: 3 PM; Check-in end time: 10:00 PM
Late check-in subject to availability
Minimum check-in age: 18

Check-out

Check-out before 11:00 AM

Special check-in instructions

Front desk staff will greet guests on arrival
If you are planning to arrive after midnight please contact the property in advance using the information on the booking confirmation
For more details, please contact the property using the information on the booking confirmation
Japanese futons are provided based on the number of adults in the reservation. Beds are not included in the room rate for children age 5 and younger.
Guests booked in Half Board rates must check-in by 4:30 PM to receive dinner.
Guests with dietary restrictions or food allergies should contact this property in advance.

Access methods

Staffed front desk

Pets

Pets not allowed (service animals are welcome, and are exempt from fees)

Children and extra beds

Children are welcome
1 child, up to the age of 2 years, can stay for free if using existing beds when occupying the parent or guardian's room
Rollaway/extra beds are not available
Cribs (infant beds) are available for JPY 3300.0 per stay

Property payment types

Important information

Fees

You'll be asked to pay the following charges at the property. Fees may include applicable taxes:

  • A bathing tax, collected at the property, may be charged. The bathing tax applies to properties with hot springs and ranges from JPY 150-500 per person, per night based on local regulations. Please note that further exemptions may apply.

We have included all charges provided to us by the property.

Half Board meals are not included in the room rate for children age 5 and younger. Additional fees of JPY 3000 per child ages 2-5, per day apply for kids meals. Guests may bring their own meals for children age 2 or younger.

Optional extras

  • Crib (infant bed) fee: JPY 3300.0 per stay

The above list may not be comprehensive. Fees and deposits may not include tax and are subject to change.

You need to know

Extra-person charges may apply and vary depending on property policy
Government-issued photo identification and a credit card, debit card, or cash deposit may be required at check-in for incidental charges
Special requests are subject to availability upon check-in and may incur additional charges; special requests cannot be guaranteed
Guests must contact this property in advance to reserve access to the public bathing facility
This property accepts credit cards and cash
Cashless transactions are available
Safety features at this property include a fire extinguisher, a security system, and a first aid kit
Please note that cultural norms and guest policies may differ by country and by property; the policies listed are provided by the property
Meals at this property for children ages 3-6 are served from a designated children’s menu. Surcharges may apply.

We should mention

Hot springs access available from 5:00 AM to midnight
Reservations are required for massage services and spa treatments; reservations can be made by contacting the property prior to arrival, using the contact information on the booking confirmation
The Japanese Ministry of Health, Labour, and Welfare requires all international visitors to submit their passport number and nationality when registering at any lodging facility (inns, hotels, motels, etc. ); additionally, lodging proprietors are required to photocopy passports for all registering guests and keep the photocopy on file
Please note that some properties do not permit guests with tattoos to use the onsite public bathing facilities
This property welcomes guests of all sexual orientations and gender identities (LGBTQ+ friendly)

Property is also known as

Hakone Kowakien TEN-YU Inn
Kowakien TEN-YU Inn
Kowakien TEN-YU
Hakone Kowakien TEN YU
Hakone Kowakien TEN YU
Hakone Kowakien TEN-YU Ryokan
Hakone Kowakien TEN-YU Hakone
Hakone Kowakien TEN-YU Ryokan Hakone

Frequently asked questions

Is Hakone Kowakien TEN-YU pet-friendly?

No, only service animals are welcome at the property.

How much is parking at Hakone Kowakien TEN-YU?

Self parking is free at this property.

What time is check-in at Hakone Kowakien TEN-YU?

Check-in start time: 3 PM; Check-in end time: 10:00 PM. Late check-in is available during limited hours.

What time is check-out at Hakone Kowakien TEN-YU?

Check-out is at 11:00 AM.

Where is Hakone Kowakien TEN-YU located?

Located in Ninohira, this luxury ryokan is within a 5-minute walk of Okada Museum of Art and Hakone Kowakien Yunessun. Hakone Open Air Museum and Miyagino Hayakawa Breakwater Cherry Blossoms are also within 2 mi (3 km). Kowakidani Station is 15 minutes by foot and Hakone Gora Station is 22 minutes.

Hakone Kowakien TEN-YU Reviews

Reviews

9.4

Exceptional

Rating 10 - Excellent. 930 out of 1168 reviews" "
Rating 8 - Good. 156 out of 1168 reviews" "
Rating 6 - Okay. 44 out of 1168 reviews" "
Rating 4 - Poor. 19 out of 1168 reviews" "
Rating 2 - Terrible. 19 out of 1168 reviews" "

9.6/10

Cleanliness

9.6/10

Staff & service

9.6/10

Amenities

9.6/10

Property conditions & facilities

9.4/10

Eco-friendliness

Reviews

10/10 Excellent

Aarti

Traveled with partner
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Fantastic onsen, best hotel experience ever. If you are thinking about booking for a night, book 2
Stayed 1 night in Nov 2024

10/10 Excellent

Adrian, PLAYA VISTA

Traveled with family and small children
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Ten-Yu was a surprise (in a good way). I had not expected much but discovered that it has a lot of little things that make the experience special. Each unit is large and has yukata's for adults and children (essentially a more casual version of a kimono) that you can wear throughout your stay at the property - while eating at the restaurants too! Nearly everyone wore them and it gave you a more "home-like" sense to the property. They also had live music concerts in the lobby (flute/saxophone) where a small group of about 20-25 guests would congregate to listen to the music. The property has free cold tea and snacks in the lobby. They also had free champagne/drinks briefly during happy hour. The kids loved the free ice cream vending machine. They had buffet breakfast included in our stay. We also learned an important lesson about dinner in Hakone area. Make your reservations before you arrive! Most people eat dinner at the property because a lot of restaurants outside are closed for dinner or have long waits. Then go to the onsen (hotspring at the property) either before or after dinner. You'll feel great. For those who don't want to get naked, you can go to Yunnesun which is next door to the property which is a fun hotspring waterpark. The kids loved it, especially the fish pedicure. It is connected via an indoor walkway. The service overall was very good - the front lobby staff was excellent although restaurant staff could be better at following up on my requests.
Stayed 2 nights in Nov 2024

10/10 Excellent

AMMARA

Liked: Cleanliness, staff & service, amenities, property conditions & facilities
I loved every minute of my stay here! Is it a little expensive? Yes. Is it worth it? Also yes! My room had a private onsen which was great but if you can overcome the shyness of being in the nude in public, the two outdoor public onsens are gorgeous! They are gender separated and the hotel switches between the two onsens each day so that everyone can enjoy both onsen settings. One is more modern with an infinity pool overlooking the mountains and the other was a more natural setting with a waterfall.
Stayed 2 nights in Nov 2024

10/10 Excellent

Kriztel

Stayed 1 night in Nov 2024

10/10 Excellent

Jason

Liked: Cleanliness, staff & service, property conditions & facilities
Each staff member we talked to/with had an incredible experience to share with us. Friendly and professional! They supported our every need and went above and beyond to satisfy us with all of our questions and concerns! Will definitely be returning! Recommend staying two nights to enjoy the area around.
Stayed 1 night in Nov 2024

10/10 Excellent

Nicole

Traveled with partner
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
This hotel was beautiful, what an incredible experience. I would highly recommend. Food options are limited in the hotel so keep that in mind.
Stayed 2 nights in Nov 2024

10/10 Excellent

Karla

Stayed 1 night in Oct 2024

10/10 Excellent

Susan

Traveled with family
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
This property is just beautiful. The location is gorgeous, beautiful facilities and lots of extras included. Staff were all very helpful and polite. Loved it!
Stayed 1 night in Nov 2024

10/10 Excellent

Gillian

Traveled with group, Traveled with partner
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
I wish we could have stayed for more than one night! The hotel was sooo beautiful and nice. We absolutely loved the onsens.
Stayed 1 night in Nov 2024

10/10 Excellent

Vonn

Traveled with partner
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Highly recommended.
Stayed 1 night in Nov 2024

10/10 Excellent

Juan

Traveled with partner
Liked: Staff & service, property conditions & facilities
Ten-Yu was amazing. The property, staff, food, and town were all amazing. The hot spring water was invigorating and relaxing. The private onsen had a beautiful waterfall, the public garden was great. We didn’t try the bar, but did have dinner at the restaurant which was good, followed by a breakfast which had copious amounts of food for all tastes.
Stayed 1 night in Nov 2024

4/10 Poor

Julia

Stayed 2 nights in Oct 2024

10/10 Excellent

Yasmin

Traveled with partner
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Amazing stay. Very relaxing. The spa had ample options. Situated in a wonderful relaxing peaceful area. Would highly recommend! Dinner was incredible. Breakfast was okay.
Stayed 1 night in Oct 2024

10/10 Excellent

Xi

Stayed 2 nights in Oct 2024

10/10 Excellent

Melissa

Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Stayed 2 nights in Oct 2024

10/10 Excellent

Ki Yan Benjamin

Stayed 1 night in Oct 2024

10/10 Excellent

Patrick

Stayed 1 night in Oct 2024

10/10 Excellent

Adam

Traveled with partner
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Excellence facilities and experience
Stayed 2 nights in Nov 2024

10/10 Excellent

Dylan

Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Fantastic hotel and really comes alice in the night view is spectacular
Stayed 1 night in Nov 2024

4/10 Poor

PARAMJIT

Disliked: Cleanliness, staff & service, property conditions & facilities

10/10 Excellent

Candy, Alameda

Liked: Cleanliness, staff & service, property conditions & facilities
Stayed 2 nights in Nov 2024

10/10 Excellent

Sakura

Traveled with group
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
It was so fun to stay here! It gets dark and everything nearby closes early (5pm) but the amenities, dining experience and onsen made it well worth the stay. It was the perfect getaway from Tokyo. We even had an outdoor tub that dispensed hot spring water on our balcony! Not to mention the free sparkling wine and ice cream post-onsen.
Stayed 3 nights in Nov 2024

10/10 Excellent

Paul

Traveled with partner
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
An outstanding ryokan experience at a very reasonable price. Gorgeous garden, entertainment, amazing breakfast buffet, impeccable service, wonderful onsen and even a free ice cream treat!. I can’t say enough about it.
Stayed 1 night in Nov 2024

10/10 Excellent

Denis

Traveled with partner
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
This was the perfect honeymoon destination for me and my wife. The staff were very attentive and everything in the experience made us feel very spoiled. Enjoyed the private open air onsen as it gave me the flexibility to go anytime I wanted in my room. The facilities and amenities were all very clean and well taken care of. Overall 20/10 experience.
Stayed 2 nights in Oct 2024

6/10 Okay

Bianca

Stayed 2 nights in Nov 2024