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"From the moment we saw the hotel across the plaza to the moment we checked out and ran to our train, we loved the Grand Hotel Baglioni. The reception staff was wonderful! The gentlemen that helped us the most were Sr Bonarino who checked us in and gave us great transit advice for one of our unique stops, and Sr Francesco, who took our bags right up to our room for us and said hello to us each time we passed in the hallways. The room itself was marvelous! We will absolutely be returning to this establishment in the future. It is in a magnificent location, relatively close to everything downtown, safe, clean, beautiful, and friendly. The premises and staff surpassed our wildest dreams and gave us a very memorable stay in the already memorable Firenze."