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"Honestly outstanding. I booked 2 nights for my parents for my Mums 70th. My Dad has been really poorly the past 12 months and I was nervous about this trip for them. I contacted the hotel in advance and they honestly couldn't have been more accommodating for them, really making their stay special. I can't praise the staff enough - I have so much gratitude, thank you."

"From checking in to leaving,...can not fault our stay.fabulous room with all that you wanted in...quiet an peacfull...room.Choice of dinning options brilliant ...food was first class.palm court meal was one of the best we have had.All staff verry atentiv,most helpfull withh any quire .would not hesitae to go back to this hotel"

"Our stay at the hotel over Christmas was an amazing experience. From the moment we arrived, the staff made us feel welcome with their warm hospitality and excellent customer service. They were attentive, friendly, and always ready to assist with any request. The room was comfortable, clean, and beautifully decorated, adding to the festive mood of our trip. One of the highlights was the breakfast – it was exceptional! The variety of fresh fruits, pastries, and hot dishes catered to all our tastes. Everything was well-prepared, and the quality was top-notch. The overall experience left a lasting impression, and we truly appreciated the effort the hotel put into making our stay enjoyable."

"The best stay in liverpool. The best new years eve party . Definitely i will come back. The staff us so friendly, the housekeeping comes very regularly to clean. Super clean hotel. All the amenities. Hairdryer On suite . Comfy beds. Sheets feels very fluffy. No rude bext door neighbours. Very close to the train station "

"First time we have stayed at the hotel and it’s safe to say we were not disappointed. Staff are very friendly, helpful, and welcoming and the hotel’s facilities are excellent. The breakfast is really good and there is plenty to choose from, also the free secure parking is excellent and an added bonus. The restaurant is excellent and they have some great offers on for residents, the hotel offered a New Year’s Eve party special which was a 3 course meal with a glass of Prosecco and was very well priced. Chester city centre is a 5 minute walk which is ideal and if you walk along the canal path there’s a great pub 3 minutes away called the Harkers Arms. We enjoyed the hotel that much we have already booked for New Year’s Eve this year and we can recommend this hotel highly. Also our room was cleaned every day with the towels replaced every day, all together we had a fantastic 3 nights and the staff were first class."

"Great location, nice spacious rooms"

"Staff were so friendly, loved how the hotel was decorated- more storage for clothes would be great but overall we had a great stay. Recommend visiting the spa! "

"Lovely staff, easy check in and well maintained property. Would stay again"

"Stayed at this property on a few occasions amazing staff so clean and welcoming also food is amazing "