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"Internet went down when I was attempting to check-in. Had to wait in lobby for 15-20 extra minutes for my key card to get registered. Receptionist was on the phone texting and FaceTiming when I walked up. Told me to hold while she finished. Never hung up the FaceTime until she couldn’t get the key card to work and then told that person she would call them back. Manager never came out to apologize to me or tell both receptionist to get off their phones. "

"The hotel was closed"

"Great customer service; modern and clean room. Had readable hot chocolate which was great. "

"Quiet, comfortable and friendly staff. Just a 10 minute walk from Barclays Center so subway and LIRR easy to access. Great location for walking. Prospect Park not too far and shopping, food and drink along the way. N"

"It was easy getting to the Subway and plenty of dining options around Flatbush Ave! I would highly recommend this hotel"

"The bathroom toilet didn't have a cover which was strange. Don't know if the ac in my room wasn't working but it just wouldn't seem to get cold. The room was a good size & nicely designed. Staff was friendly and willing to help. "

"The stay was very comfortable!"

"Our room was comfortable and the staff were very friendly and helpful. The location is great for any access to subway transportation. It is somewhat convenient for restaurants and other venues -- especially the Brooklyn Academy of Music. Layout is a little strange - but it worked. Note if you are parking a car that the hotel does not have it's own garage - you'll need to drop off any luggage - check in and then drive to park your car a few blocks away."