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"I love staying at this hotel. It’s super friendly, clean and the staff all seem really happy to work there. It’s so convenient to get on the tube. "

"It's a hostel. Going into that is important to remember. I'm not comparing to a hotel level service. The good: the staff all seemed pleasant and helpful even when they couldn't give me what was promised. The building is beautiful and common areas are decorated very cute. Breakfast smelled good though we woke too later for it. There's outdoor space and a park next door which is rare for London. Once you get through the gate there's a pretty safe feeling. It's walkable from the tower bridge and plenty of public transport options. Now, the bad. The room was full of black specks on the clean white bed upon arrival which seemed to duplicate no matter what we did. Turns out the window was rusted away at the bottom of the window sill, which would explain the constant draft. The specks appeared to be from a mix of rust and bird excrement and feathers. We came in April, which is still rather cold some days and the radiator did nothing, so my guess is the boiler was turned off already. The deadbolt didn't prevent the door from being accessed from the outside. They charged me for towel rental before checking that they didn't have enough towels to give me. I don't know how many issues could have been fixed if we had asked for another room or more assistance. We ended up only staying 1.5 days & checking out and moving to another hotel. This morning (my original checkout day), I received a notice to checkout while aboard my plane. Remains to be seen if I'm actually checked out or not. "

"Almost impossible to get Room Service, but otherwise fine. "

"There is nowhere like the Shangri-La at The Shard. Every time we stay there we enjoy the fantastic hotel and the unequalled views over London from the hotel floors."

"Highly recommend this place."

"Wonderful location, beautiful setting and fantastic staff"

"Lovely hotel and great location. Queen room was very nice."

"Nice "