Find 5 Star Hotels in Guali from AED 230

"Sofitel Hangzhou is located right next to Westlake which is really convenient. Whilst the property is dated, we were surprised by the cleanliness. The staff is super friendly and never fail to attend to our needs. Breakfast was an excellent selection from chinese to western cuisine. They even offer a takeaway service for coffee & tea at breakfast. One downside is the mattress condition; it’s sunken and warrants a replacement. "

"friendly services "

"Wonderful hotel everything in top notch condition brand new highly recommend. Bellboy Yann was very helpful and friendly"

"Gorgeous hotel, well managed. Staffs are professional, courteous. Rooms are clean, spacious, quiet with absolutely beautiful view of the river. Will stay here again in the future visit of Hangzhou. "

"Nice location and classic four seasons service. As a new hotel, some of the staff seems new to work, but I can see them trying their best to accommodate. "

"Marriott is losing its customer centricity, it seems to be a global phenomenon. It has become a common observation. I have had better experiences with other hotel chains atleast in this year."

"good, but the food (breakfast) is not good, you should to improve it"

"The hotel is located by the beautiful west lake, it is super clean and very quiet. The hotel helped me to arrange a hotel taxi (super clean Audi). The taxi driver - Miss Zhang was not only drive us to the local interests, but also provide a lot of valuable information and outstanding services for us. Will definitely stay again next year, highly recommended."

"Nice surroundings but the villa is very cold in winter. We stayed a night in the winter. The villa was extremely cold. We called the front desk; a technician came to check and admit AC is not strong enough and would get a heater for us. But the heater never came and we had to call front desk again for a quilt. Avoid the villas in winters."

"Really great experience! Top notch service! Kudos especially to front desk manager Fanny and breakfast buffet host Brett, whom went above and beyond their duties to accommodate our baby! Brett would reserve our table every morning and get our coffees and baby chair ready without us asking. We really appreciate them both. The only downside to the hotel is the lack of restaurants and shops next door, which makes going out a bit harder. "

"This hotel/resort is an amazing place, the room is so clean and with very good layout. The personnels in the hotel are all kind and nice, well trained to deliver good services, and the housekeeper would greetings to you when meeting you in the hallway. Oh, their breakfast is one of the best part of the stay, so many choices and tasted so good we ate so much than cannot eat anything for lunch. last thing to mention, it's walkable distance to Lingyin Temple, 10 mins away for a walk thru a path...