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"Amazing hotel, dont miss the mall , you literally have everything there, shopping food and so much more I felt home and the staff so welcoming and amazing ppl"

"What I love the most about this stay are 1. Sumptuous breakfast 2. Location and proximity to Wulin night market & West Lake 3. Customized pillow 4. View of West Lake"

"Modern facilities. Nice staff and lots of food choices ."

"Nice rooms and property "

"Good"

"Happy "

"Beautiful hotel. Excellent service. Polite and friendly staff. Breakfast was excellent. I enjoyed my stay there very much."

"Away from the crowds but still within walking distance to Hubin area and Xihu. Hotel is very new and modern. Rooms were big and clean. Comfortable stay, service was really prompt. "

"Nice location and classic four seasons service. As a new hotel, some of the staff seems new to work, but I can see them trying their best to accommodate. "

"hard to access for first time visitors "

"The staff are very friendly and helpful. They are well trained and for them nothing is too small to attend to. They are truly remarkable and my compliments to management and staff."

"Staying at Oakwood Residence Hangzhou served our objective well. We were looking for a hotel that provides washer as we were traveling light. The area is pretty centralised, walkable to the famous West Lake, also have restaurants and convenient stores. "

"the location and property itself was wonderful. staff were great and helpful. however I have couple of concerns; 1; an international hotel located in international trade center, have to have most of the staff specially front desk and concierge speak English in order to serve better. 2; the food was not Marriott standard. breakfast was cold all over even the coffee!!!! "

"The staff at the hotel were very helpful, friendly and courteous. It was very close to nearby tourist attractions. The hotel no longer has a restaurant/kitchen, Expedia needs to update this info on their website as the hotel no longer provides breakfast on the go. However there are plenty of restaurants and convenient stores close by. The room was spacious, bed was comfortable and shower facilities were satisfactory. I would recommend staying at this hotel if you are in Hangzhou for a few days. "