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"First class customer service. I stayed here for 5 nights recently having expected to only be at the hotel for two. My partner had an operation at the Royal Orthopedic Hospital and ended up staying in longer than we thought. The hotel could not have been more accommodating or kind. I ended up checking out on 3 occasions only to have to check back in again because my partner wasn't coming home. The hotel took great care of me; gave me my old room back where they could: and a few little extras besides like some chocolate and a nice card. The hotel is perfectly situated in Brindley Place and close to coffee shops, bars, restaurants and only a short walk along the river to the Bullring. But it's the customer service I will never forget. From reception to the bar staff to housekeeping to room service. I wouldn't stay anywhere else in Birmingham in the future. "

"Lovely hotel. Friendly and helpful staff. Great for short stay. Bed very comfortable. Shower and amenities work very well"

"Really friendly staff and a lovely hotel. Stayed here for 1 night for a trip to the utilita arena. Walked there and to the train station within around 15-20minutes saving on transport costs. Great breakfast selection and happily catered for a vegan diet. Overall felt good value for money especially given the central location. Would definitely choose to stay here again. "

"The room was great just what we booked. Breakfast is great and plenty to choose from. The parking is okay, my only problem with this hotel is the lifts, they take ages & one stayed on floot 16 for most of the day."

"Y"

"Very convenient central location to use as a base to meet up with friends "

"Great hotel in a very central location. Staff are super friendly.and helpful. Rooms are large and very comfortable"

"Great hotel in a good location. Parking underground is reasonable and secure"

"Excellent service from staff, room clean. Fridge was convenient for storage of cold products. "