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"Warm welcome and offers of help with the luggage Smooth quick and friendly check in and shown to our room. Nice touch! Room was spacious clean and had everything we needed. Bed was a little on the soft side for my liking (but that is just my preference). Staff are helpful and lots of patience, nothing was too much trouble You get what you pay for imo My only issue is that we couldn’t get into the dining room on either night we stayed as it was full. Disappointing given that we paid so much for the room and they couldn’t accommodate. "

"Premium rooms were lovely "

"The decor of the whole hotel was very good. We stayed in a racing themed room & the colour scheme and detailing was excellent. The public areas were comfortable and felt welcoming and cosy. The property was clean and the staff were very friendly and informative. The only downside was that there was no parking either on site or close by. However, the hotel was well positioned for access to the city centre and all of its features and attractions and the entrance to Grosvenor park & river were a hundred feet away at the bottom of the street. The breakfast was good with a decent selection of options. The hotel was quiet despite its city centre location & the bed was very comfortable and the room was spacious and had all necessary facilities."

"Welcomed warmly. Swift check-in. Clean room. Free entry to spa suite which was very welcome in the mornings. Handy location for a walk into city along the canal. Easy to access from motorways. I would recommend and stay here again 100%."

"On arrival greeted with an efficient and friendly welcome by Angela who is a mine of information and went on to complete the registration process expertly"

"All the staff we encountered were very friendly and helpful. The morning breakfast was very good , and plenty of it . Bedding and towels clean ."

"Excellent soa facilities and staff and environment"

"Good location"

"Nice pool and spa."