Find Resorts & Hotels with Spas in Puerto Marques

"Clean rooms, friendly staff, good restaurant options and food. Free transportation to all Princess properties which was nice surprise specially if you dont rent a car, that makes the experience even more comfortable and safe for guests staying here."

"G"

"I can’t wait to return !"

"Great place and friendly staff! Access to beach which not many places have and 3-4 pools. You are kind of forced to eat there. No Uber delivers and no close convenient store close. Gym is basic BUT we loved this place and our kids did too"

"Pool is amazing "

"I love This hotel Resort palm tree 🌴 the sunset 🌅 from this place are wonderful to see it . If I visit Acapulco this is my favorite place . "

"Just didn't like the beach wasnt wheelchair accessible thru the pool area"

"Made feel safe, appreciated very nice customer service "

"My recent stay at Encanto Hotel in acapulco following the aftermath of Otis left me with mixed feelings. The property has impressively restored the hotel, but certain aspects of my experience gave me pause. The restoration efforts undertaken by the property post-Otis cannot be overlooked. The hotel has done a commendable job in bringing the property back to its former glory, which is truly praiseworthy. However, I was disappointed by the prevalence of hidden fees, particularly the daily service charges that were not explicitly communicated upfront. I paid more in service charges and tips than the costo of food and beverage. Additionally, the lack of complimentary in-room coffee in the mornings was somewhat surprising and felt like an inconvenience. Moreover, the inconsistency in service was evident during my visit. On multiple occasions, I found myself having to actively seek out waitstaff at the pool area, which detracted from the overall relaxation and enjoyment of the facilities. Attention to detail seemed lacking in some areas, and I believe this is an aspect that could be improved upon. While the hotel's restoration efforts are commendable, the issues of hidden fees, service inconsistencies, and attention to detail detracted from what could have been a more enjoyable stay. I hope that these areas can be addressed to enhance the overall guest experience in the future." Overall Rating: 3/5 ⭐️"