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"I can confidently say it was one of the best hotel experiences I've ever had! From the moment I arrived, the staff went above and beyond to make me feel welcome. Their exceptional service was truly the highlight of my stay. The amenities are fantastic! The pool was pristine and perfect for a relaxing dip, while the hot tub was an absolute treat after a long day of exploring. In summary,this hotel exceeded all my expectations with its outstanding staff, luxurious pool and hot tub, and top-notch spa services. I can't wait to return! "

"We chose the grand hotel as it was our 38th wedding anniversary on Feb 14, the room was spacious and clean, the facilities within the room were superb. breakfast amazing, staff very friendly, great stay, would recommend to anyone"

"We stayed overnight as we were going to a concert. We had a family room, although a great idea my teenager son was too tall for the bunk bed. They provided a camp bed for him. It was a decent size room, comfy bed and a decent shower!"

"Property was as described. Comfortable bed, clean, great location. The lady who checked us in was so helpful and very informative. Definitely a credit to her team 👍"

"Lovely stay as always. Was given an upgraded seaview room which was appreciated "

"Nice place to stay staff realy good will stay again"

"Always a lovely welcome by the staff. They are what keep us coming back. "

" We booked the Pines for 3 nights and we were both pleasantly surprised, it's a gem. The lodges are set around a tranquil lake and are easily accessible from the M6. The lodge was very clean and very well equipped, comfortable beds, quality bedding and towels and central heating. The staff were really friendly and informative. The bar area is relaxing and inviting, I cannot really comment on the quality of the food at the restaurant as the lodges are geared for self catering with extensive equipment, such as, a dishwasher, washing machine, microwave, toaster, everything you need is provided...so we didn't eat in the restaurant but did notice the menu prices seemed expensive. Obviously been so close to major roads we expected some noise from traffic, but it was minimal and the lodges are double glazed. We really enjoyed our stay😊 I'd definitely recommend giving the Pines a visit."

"We booked at the last minute, having missed our last train home. The lounge area is bright and welcoming. The bed was very comfortable and staff were friendly and helpful. Very convenient for the railway station and the town centre."