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"This was a top-notch accommodation which exceeded all our expectations. The room was spacious and very comfortable. The dining options were spectacular. The attention to detail in the service and the range of complimentary snacks and drinks at the lobby were amazing as well. We especially loved the onsen, which was the highlight of our trip - the outdoor onsen with views of the garden lit up at night was simply bedazzling. The shuttle buses running to and fro Gora Station made transportation relatively accessible, and we found the location of the property quite central to the different spots we wanted to visit. In short, I would not hesitate to recommend this place to anyone looking for a fantastic stay in Hakone. "

"This hotel is just wonderful. A great view of the mountains and a nice break to relax in between Osaka and Tokyo. Would definitely recommend and would come back! The food was also delicious and the staff was very attentive to our family and kids!"

"Excellent stay "

"Outstanding stay but location was an issue. Difficult to get a bite after 6 pm unless you brought food to microwave from the 7 Eleven. This journey was a 2 kilometre walk in the dark. The hotel offered free Ramen ( one flavour) after 9.30 pm. A shuttle would make this stay opulent. The view from our window says it. "

"The service was fantastic with traditional Japanese food"

"Friendly and helpful staff. Room was fantastic with a beautiful view, and cannot beat the private onsen to use at the end of a long day"

"It is a 5 min walk from the station, the rooms are clean and the building feels new. The real differentiator though is the onsen on the 12 floor with sauna, hot and cold baths... a treat."

"Great and friendly staff. The hotel was great! Onsen was a bonus. Would stay here again."

"Great location "