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"Need more dining options and longer shuttle service . Stopping at 4:20 is unreasonably early for guests who want to as much as possible during their short stay at Hakone "

"Staff was very kind and respectful. The property was clean and organized. The onsen in the room was a wonderful addition to the stay. Overall was a 10/10 experience. "

"This hotel is such luxury. We were a family of four and our room was so large it was amazing. The staff were wonderful and so helpful and we enjoyed our favourite meal of the trip in the sushi restaurant. Most definitely a highlight. Such a wonderful hotel we really enjoyed our stay and would highly recommend it. "

"If was a magical and luxurious experience! "

"Great location "

"Everything was amazing, the staff was super helpful and the private onsen was very relaxing. Would come back if I ever go to Hakone again. "

"Location was excellent Staff were excellent Hotel Food was very good.Shuttle bus made it easy to get to the hotel from the railway station. Unfortunately the room provided (421) was lacking any view other than the local gas station. (Neither lake or garden view)"

"Everything about this experience was amazing and I am looking forward to coming back again one day!!"

"Amazing views of mount fuji! Only recommendation is to make dinner reservations in advance since there is not food available if you don’t have a reservation and there is nothing near the hotel."