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"We arrived at the Sotetsu Fresa Inn and had lost our bag with cash and our passports in it. The staff were super helpful in locating the bag for us and keeping us up to date with their efforts. A huge thank you to the team for locating it. The location of the hotel is ideal for access to shopping and many dining options."

"It was last minutes reservation, however the receptionist managed to find our reservation soonest. She assigned a very nice room, equipped with a massage chair on high floor. We stayed very comfortably. Thank you very much. "