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Hotel Monterey Edelhof Sapporo

4.0 star property
Luxury Sapporo hotel in Sapporo City Centre with a full-service spa

Choose dates to view prices

your current months are January, 2025 and February, 2025.
January 2025
February 2025

Photo gallery for Hotel Monterey Edelhof Sapporo

[22nd Premium Floor] Suite Room, Non Smoking | Premium bedding, down comforters, desk, blackout drapes
Sauna, spa tub, steam room, hot springs
[22nd Premium Floor] Premium Suite Room, Non Smoking | Premium bedding, down comforters, desk, blackout drapes
Exterior
City view

Reviews

9.0 out of 10
Wonderful

Popular amenities

  • Parking available
  • Housekeeping
  • 24/7 front desk
  • Air conditioning
The price is AED 425
AED 556 total
includes taxes & fees
12 Feb - 13 Feb

Room options

Available filters for rooms
Showing 51 of 51 rooms

View all photos for [South Building 2-12F] Twin Room, Non Smoking

Premium bedding, down comforters, desk, blackout drapes

[South Building 2-12F] Twin Room, Non Smoking

Highlights

Air conditioning
Heating
Refrigerator
HDTV
Premium bedding
Blackout drapes/curtains
Down duvet
Deep soaking bathtub
  • 26.00 sq m
  • Sleeps 4
  • 2 Large Twin Beds

View all photos for [South Building 2-12F] Corner Twin Room, Non Smoking

[South Building 2-12F] Corner Twin Room, Non Smoking | Premium bedding, down comforters, desk, blackout drapes

[South Building 2-12F] Corner Twin Room, Non Smoking

Highlights

Air conditioning
Heating
Refrigerator
HDTV
Premium bedding
Blackout drapes/curtains
Down duvet
Deep soaking bathtub
  • 29.00 sq m
  • Sleeps 4
  • 2 Large Twin Beds

View all photos for [22nd Premium Floor] Suite Room, Non Smoking

[22nd Premium Floor] Suite Room, Non Smoking | Premium bedding, down comforters, desk, blackout drapes

[22nd Premium Floor] Suite Room, Non Smoking

Highlights

Air conditioning
Heating
Refrigerator
HDTV
Down duvet
Premium bedding
Separate bedroom
Blackout drapes/curtains
  • 44 sq m
  • City view
  • Sleeps 4
  • 2 Large Twin Beds

View all photos for Deluxe Twin (16th - 21st floors, 2 single beds), Non Smoking

Deluxe Twin (16th - 21st floors, 2 single beds), Non Smoking | Premium bedding, down comforters, desk, blackout drapes

Deluxe Twin (16th - 21st floors, 2 single beds), Non Smoking

Highlights

Air conditioning
Heating
Refrigerator
HDTV
Premium bedding
Blackout drapes/curtains
Down duvet
Deep soaking bathtub
  • 40 sq m
  • City view
  • Sleeps 4
  • 2 Large Twin Beds

View all photos for Single Room, Non Smoking (16th - 21st floors)

Single Room, Non Smoking (16th - 21st floors) | Premium bedding, down comforters, desk, blackout drapes

Single Room, Non Smoking (16th - 21st floors)

Highlights

Air conditioning
Heating
Refrigerator
HDTV
Premium bedding
Blackout drapes/curtains
Down duvet
Deep soaking bathtub
  • 19 sq m
  • City view
  • Sleeps 1
  • 1 Large Twin Bed

View all photos for [22nd Premium Floor] Standard Twin Room, Non Smoking

View from room

[22nd Premium Floor] Standard Twin Room, Non Smoking

Highlights

Air conditioning
Heating
Refrigerator
HDTV
Premium bedding
Blackout drapes/curtains
Down duvet
Deep soaking bathtub
  • 21.50 sq m
  • City view
  • Sleeps 4
  • 2 Large Twin Beds

View all photos for Standard Twin Room (16th - 21st floors, 2 single sized beds), Non Smoking

Standard Twin Room (16th - 21st floors, 2 single sized beds), Non Smoking | Premium bedding, down comforters, desk, blackout drapes

Standard Twin Room (16th - 21st floors, 2 single sized beds), Non Smoking

Highlights

Air conditioning
Heating
Refrigerator
HDTV
Premium bedding
Blackout drapes/curtains
Down duvet
Deep soaking bathtub
  • 24 sq m
  • City view
  • Sleeps 4
  • 2 Twin Beds

View all photos for Luxury Room, Non Smoking (The top floor, 2 beds)

Luxury Room, Non Smoking (The top floor, 2 beds) | Premium bedding, down comforters, desk, blackout drapes

Luxury Room, Non Smoking (The top floor, 2 beds)

Highlights

Air conditioning
Heating
Refrigerator
HDTV
Premium bedding
Blackout drapes/curtains
Down duvet
Deep soaking bathtub
  • 60 sq m
  • City view
  • Sleeps 4
  • 2 Large Twin Beds

View all photos for Semi Double Room (16th - 21nd floors), Non Smoking

Semi Double Room (16th - 21nd floors), Non Smoking | Premium bedding, down comforters, desk, blackout drapes

Semi Double Room (16th - 21nd floors), Non Smoking

Highlights

Air conditioning
Heating
Refrigerator
HDTV
Premium bedding
Blackout drapes/curtains
Down duvet
Deep soaking bathtub
  • 19 sq m
  • City view
  • Sleeps 2
  • 1 Large Twin Bed

View all photos for [22nd Premium Floor] Premium Suite Room, Non Smoking

[22nd Premium Floor] Premium Suite Room, Non Smoking | View from room

[22nd Premium Floor] Premium Suite Room, Non Smoking

Highlights

Air conditioning
Heating
Refrigerator
HDTV
Down duvet
Premium bedding
Separate bedroom
Blackout drapes/curtains
  • 63 sq m
  • City view
  • Sleeps 4
  • 2 Double Beds

View all photos for Deluxe Triple Room, Non Smoking (16th-21st floors,2 single+1 extra bed)

Deluxe Triple Room, Non Smoking (16th-21st floors,2 single+1 extra bed) | Premium bedding, down comforters, desk, blackout drapes

Deluxe Triple Room, Non Smoking (16th-21st floors,2 single+1 extra bed)

Highlights

Air conditioning
Heating
Refrigerator
HDTV
Premium bedding
Blackout drapes/curtains
Down duvet
Deep soaking bathtub
  • 40 sq m
  • City view
  • Sleeps 5
  • 2 Large Twin Beds and 1 Twin Murphy Bed

View all photos for Deluxe Quadruple Room, Non Smoking (16th - 21st floors, for 4 people)

Deluxe Quadruple Room, Non Smoking (16th - 21st floors, for 4 people) | Premium bedding, down comforters, desk, blackout drapes

Deluxe Quadruple Room, Non Smoking (16th - 21st floors, for 4 people)

Highlights

Air conditioning
Heating
Refrigerator
HDTV
Premium bedding
Blackout drapes/curtains
Down duvet
Deep soaking bathtub
  • 40 sq m
  • City view
  • Sleeps 6
  • 2 Twin Beds and 2 Twin Murphy Beds

View all photos for Standard Triple Room, Non Smoking (16-21 fr, 2 Single Beds + 1extra bed)

Standard Triple Room, Non Smoking (16-21 fr, 2 Single Beds + 1extra bed) | Premium bedding, down comforters, desk, blackout drapes

Standard Triple Room, Non Smoking (16-21 fr, 2 Single Beds + 1extra bed)

Highlights

Air conditioning
Heating
Refrigerator
HDTV
Premium bedding
Blackout drapes/curtains
Down duvet
Deep soaking bathtub
  • 24 sq m
  • City view
  • Sleeps 5
  • 2 Twin Beds and 1 Twin Murphy Bed

View all photos for [22nd Premium Floor] Large Twin Room, Non Smoking

[22nd Premium Floor] Large Twin Room, Non Smoking | Premium bedding, down comforters, desk, blackout drapes

[22nd Premium Floor] Large Twin Room, Non Smoking

Highlights

Air conditioning
Heating
Refrigerator
HDTV
Premium bedding
Blackout drapes/curtains
Down duvet
Deep soaking bathtub
  • 26.00 sq m
  • City view
  • Sleeps 4
  • 2 Large Twin Beds

View all photos for [South Building 2-12F] Twin Room, For 3 people, Non Smoking

[South Building 2-12F] Twin Room, For 3 people, Non Smoking | Premium bedding, down comforters, desk, blackout drapes

[South Building 2-12F] Twin Room, For 3 people, Non Smoking

Highlights

Air conditioning
Heating
Refrigerator
HDTV
Premium bedding
Blackout drapes/curtains
Down duvet
Deep soaking bathtub
  • 26.00 sq m
  • Sleeps 5
  • 2 Large Twin Beds and 1 Twin Murphy Bed

View all photos for South Corner Twin

Premium bedding, down comforters, desk, blackout drapes

South Corner Twin

  • Sleeps 2
  • 2 Double Beds

View all photos for Premium Floor Standard Twin Room

Premium bedding, down comforters, desk, blackout drapes

Premium Floor Standard Twin Room

  • Sleeps 2
  • 2 Double Beds

View all photos for South Comfort Twin

Premium bedding, down comforters, desk, blackout drapes

South Comfort Twin

  • Sleeps 2
  • 2 Double Beds

View all photos for Premium Floor Suite Room

Premium bedding, down comforters, desk, blackout drapes

Premium Floor Suite Room

  • Sleeps 2
  • 2 Double Beds

View all photos for South Triple Room

Premium bedding, down comforters, desk, blackout drapes

South Triple Room

  • Sleeps 3
  • 2 Double Beds and 1 Twin Sofa Bed

View all photos for Premium Floor Premium Suite Room

Premium bedding, down comforters, desk, blackout drapes

Premium Floor Premium Suite Room

  • Sleeps 2
  • 2 Double Beds

View all photos for Universal Twin

Premium bedding, down comforters, desk, blackout drapes

Universal Twin

  • Sleeps 2
  • 2 Double Beds

View all photos for Standard Single Room

Premium bedding, down comforters, desk, blackout drapes

Standard Single Room

  • Sleeps 1
  • 1 Double Bed

View all photos for Semi Double Room

Premium bedding, down comforters, desk, blackout drapes

Semi Double Room

  • Sleeps 2
  • 1 Double Bed

View all photos for Luxury Room

Premium bedding, down comforters, desk, blackout drapes

Luxury Room

  • Sleeps 2
  • 2 Double Beds

View all photos for Standard Twin Room

Premium bedding, down comforters, desk, blackout drapes

Standard Twin Room

  • Sleeps 3
  • 2 Twin Beds

View all photos for Deluxe Corner Twin Room

Premium bedding, down comforters, desk, blackout drapes

Deluxe Corner Twin Room

  • Sleeps 4
  • 2 Double Beds

View all photos for Premium Floor Large Twin Room

Premium bedding, down comforters, desk, blackout drapes

Premium Floor Large Twin Room

  • Sleeps 2
  • 2 Double Beds

View all photos for South Twin

Premium bedding, down comforters, desk, blackout drapes

South Twin

  • Sleeps 2
  • 2 Double Beds

Superior Twin - Non-Smoking

  • Sleeps 2

Twin - Non-Smoking

  • Sleeps 2

Twin - Non-Smoking

  • Sleeps 3

Semi-double - Non-Smoking

  • Sleeps 2

Twin - Non-Smoking

  • Sleeps 1

Standard Semi-double - Non-Smoking

  • Sleeps 2

Standard Twin - Non-Smoking

  • Sleeps 2

Single - Non-Smoking

  • Sleeps 1

Deluxe Twin - Non-Smoking

  • Sleeps 4

Standard Twin - Non-Smoking

  • Sleeps 1

Standard Twin - Non-Smoking

  • Sleeps 2

Standard Twin - Non-Smoking

  • Sleeps 2

Twin - Non-Smoking

  • Sleeps 3

Stateroom, Suite, Annex Twin - Non-Smoking

  • Sleeps 2

Standard Single - Non-Smoking

  • Sleeps 1

Standard Twin - Non-Smoking

  • Sleeps 3

Standard Twin - Non-Smoking

  • Sleeps 3

Stateroom, Suite, Annex Twin - Non-Smoking

  • Sleeps 2

Deluxe Twin - Non-Smoking

  • Sleeps 4

View all photos for Standard Triple Room

Premium bedding, down comforters, desk, blackout drapes

Standard Triple Room

  • Sleeps 3
  • 2 Double Beds and 1 Twin Bed

View all photos for Deluxe Corner Quadruple Room

Premium bedding, down comforters, desk, blackout drapes

Deluxe Corner Quadruple Room

  • Sleeps 4
  • 2 Twin Beds and 2 Double Beds

View all photos for Deluxe Corner Triple Room

Premium bedding, down comforters, desk, blackout drapes

Deluxe Corner Triple Room

  • Sleeps 3
  • 1 Twin Bed and 2 Double Beds

Similar properties

Lobby

Sapporo Grand Hotel

Free WiFi
Restaurant
Air conditioning
Breakfast available
9.2 out of 10, Wonderful, (1485)
The price is AED 591
AED 715 total
includes taxes & fees
26 Jan - 27 Jan
Sapporo Grand Hotel

About the neighborhood

Map
Nishi 1-1, Kita 2 Jyo, Chuo-ku, Sapporo, Hokkaido, 060-0002

What's nearby

  • Sapporo Clock Tower - 5 min walk
  • Tanukikoji Shopping Street - 9 min walk
  • Sapporo JR Tower - 11 min walk
  • Hokkaido University - 15 min walk
  • Odori Park - 16 min walk

Getting around

  • Sapporo Station - 3 min walk
  • Odori Station - 8 min walk
  • New Chitose Intl. Airport (CTS) - 56 min drive

Restaurants

  • ‪Japanese Ramen Noodle Lab Q - ‬2 min walk
  • ‪北海道食市場丸海屋離 - ‬3 min walk
  • ‪北海道らーめん奥原流・久楽本店 - ‬2 min walk
  • ‪粋な居酒屋 あいよ 北3条店 - ‬3 min walk
  • ‪Picante 札幌駅前店 - ‬2 min walk

About this property

Hotel Monterey Edelhof Sapporo

Luxury upscale hotel near Sapporo Clock Tower
Located close to Sapporo JR Tower and Nijo Market, Hotel Monterey Edelhof Sapporo provides an indoor mineral hot spring (onsen), a grocery/convenience store, and dry cleaning/laundry services. For some rest and relaxation, visit the hot springs/mineral springs or sauna, and indulge in a massage. The on-site Japanese cuisine restaurant, 隨縁亭/ZUIENTEI, offers lunch and dinner. In addition to conference space and a spa tub, guests can connect to free in-room WiFi.
You'll also enjoy the following perks during your stay:
  • Buffet breakfast (surcharge), self parking (surcharge), and a vending machine
  • An elevator, meeting rooms, and a banquet hall
  • Luggage storage, wedding services, and a front-desk safe
  • Guest reviews give top marks for the location
Room features
All 300 rooms feature comforts such as premium bedding and air conditioning, in addition to thoughtful touches like free WiFi and free bottled water.
Extra amenities include:
  • Bathrooms with deep soaking tubs and bidets
  • 22-inch HDTVs with digital channels
  • Refrigerators, heating, and daily housekeeping

Languages

English, Japanese

Property amenities

Internet

  • Available in all rooms: Free WiFi

Parking and transportation

  • Self parking on site (JPY 1500 per night; includes in/out privileges)
  • Extended parking on site
  • Height restrictions apply for onsite parking

Food and drink

  • Buffet breakfast available for a fee daily 6:30 AM–10 AM: JPY 4000 for adults and JPY 2000 for children
  • 1 restaurant

Restaurants on site

  • 隨縁亭/ZUIENTEI

Things to do

  • Full-service spa

Family friendly

  • Grocery/convenience store
  • Laundry facilities
  • Refrigerator

Conveniences

  • Banquet hall
  • Elevator
  • Front-desk safe
  • Grocery/convenience store
  • Vending machine

Guest services

  • 24-hour front desk
  • Daily housekeeping
  • Dry cleaning service
  • Laundry facilities
  • Luggage storage
  • Wedding services

Business services

  • Conference space (1421 square feet)
  • Meeting rooms

Spa

  • Hot springs/mineral springs
  • Indoor mineral hot springs (onsen)
  • Massages
  • Sauna
  • Separate men/women areas in public bath
  • Spa open select days
  • Spa tub
  • Steam room

Accessibility

  • If you have requests for specific accessibility needs, please contact the property using the information on the reservation confirmation received after booking.
  • Elevator
  • Wheelchair accessible (may have limitations)

More

  • Designated smoking areas (fines apply)

Room amenities

Bedroom

  • Air conditioning (climate-controlled)
  • Bed sheets
  • Blackout drapes/curtains
  • Down comforter
  • Heating
  • Premium bedding

Bathroom

  • Bidet
  • Deep soaking bathtub
  • Free toiletries
  • Hair dryer
  • Private bathroom
  • Shower/tub combination
  • Towels

Entertainment

  • 22-inch LED TV
  • Digital channels
  • Pay movies

Food and drink

  • Free bottled water
  • Refrigerator

More

  • Desk
  • In-room massage
  • Iron/ironing board (on request)
  • Phone
  • Slippers

Policies

Check-in

Check-in start time: 3:00 PM; Check-in end time: midnight
Early check-in subject to availability
An early check-in fee will be charged

Check-out

Check-out before 11 AM
Late check-out subject to availability
A late check-out fee will be charged

Special check-in instructions

Front desk staff will greet guests on arrival
This property doesn't offer after-hours check-in

Renovations and closures

The following facilities are closed seasonally each year. They will be closed from February 26 to March 18:
  • Hot springs

Access methods

Staffed front desk

Pets

Pets not allowed (service animals are welcome, and are exempt from fees)

Children and extra beds

Children are welcome
Children up to the age of 5 years can stay for free if using existing beds when occupying the parent or guardian's room

Property payment types

Important information

Fees

You'll be asked to pay the following charges at the property. Fees may include applicable taxes:

  • A bathing tax, collected at the property, may be charged. The bathing tax applies to properties with hot springs and ranges from JPY 150-500 per person, per night based on local regulations. Please note that further exemptions may apply.

We have included all charges provided to us by the property.

Optional extras

  • Fee for buffet breakfast: approximately JPY 4000 for adults and JPY 2000 for children
  • Self parking fee: JPY 1500 per night (in/out privileges)
  • Early check-in is available for a fee (subject to availability)
  • Late check-out is available for a fee (subject to availability)

The above list may not be comprehensive. Fees and deposits may not include tax and are subject to change.

You need to know

Extra-person charges may apply and vary depending on property policy
Government-issued photo identification and a credit card, debit card, or cash deposit may be required at check-in for incidental charges
Special requests are subject to availability upon check-in and may incur additional charges; special requests cannot be guaranteed
This property accepts credit cards; cash is not accepted
Cashless transactions are available

We should mention

The Japanese Ministry of Health, Labour, and Welfare requires all international visitors to submit their passport number and nationality when registering at any lodging facility (inns, hotels, motels, etc. ); additionally, lodging proprietors are required to photocopy passports for all registering guests and keep the photocopy on file
Parking height restrictions apply
Guests under 6 years old are not allowed in the spa, and guests under 18 years old are only allowed with adult supervision
Please note that some properties do not permit guests with tattoos to use the onsite public bathing facilities
This property welcomes guests of all sexual orientations and gender identities (LGBTQ+ friendly)

Property is also known as

Hotel Monterey Edelhof
Hotel Monterey Edelhof Sapporo
Hotel Monterey Sapporo
Hotel Monterey Sapporo Edelhof
Monterey Edelhof
Monterey Edelhof Hotel Sapporo
Monterey Edelhof Sapporo
Monterey Sapporo
Sapporo Hotel Monterey
Sapporo Monterey Hotel
Monterey Edelhof Sapporo
Hotel Monterey Edelhof Sapporo Hotel
Hotel Monterey Edelhof Sapporo Sapporo
Hotel Monterey Edelhof Sapporo Hotel Sapporo

Frequently asked questions

Is Hotel Monterey Edelhof Sapporo pet-friendly?

No, only service animals are welcome at the property.

How much is parking at Hotel Monterey Edelhof Sapporo?

Self parking is available for JPY 1500 per night.

What time is check-in at Hotel Monterey Edelhof Sapporo?

Check-in start time: 3:00 PM; Check-in end time: midnight. A fee applies for early check-in (subject to availability). After-hours check-in is not available.

What time is check-out at Hotel Monterey Edelhof Sapporo?

Check-out is at 11 AM. Late check-out is available for a fee (subject to availability).

Where is Hotel Monterey Edelhof Sapporo located?

Located in Sapporo City Centre, this luxury hotel is within a 10-minute walk of Sapporo Clock Tower, Nijo Market, and Tanukikoji Shopping Street. Sapporo JR Tower and Hokkaido University are also within 1 mi (2 km). Sapporo Station is only a 3-minute walk and Odori Station is 8 minutes.

Hotel Monterey Edelhof Sapporo Reviews

Reviews

9.0

Wonderful

Rating 10 - Excellent. 570 out of 1001 reviews" "
Rating 8 - Good. 335 out of 1001 reviews" "
Rating 6 - Okay. 60 out of 1001 reviews" "
Rating 4 - Poor. 23 out of 1001 reviews" "
Rating 2 - Terrible. 13 out of 1001 reviews" "

9.0/10

Cleanliness

9.0/10

Staff & service

8.8/10

Amenities

8.8/10

Property conditions & facilities

8.8/10

Eco-friendliness

Reviews

8/10 Good

Janet

Traveled with family
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
This is a great hotel with great rooms and location. The staff overall was good and helpful but some staff were not as pleasant ( scolding us when we couldnt find our room key!).
Stayed 2 nights in Jan 2025

10/10 Excellent

Nyi Nyi

Traveled with family
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Nice place
Stayed 2 nights in Jan 2025

10/10 Excellent

Amran

Traveled with family
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Service is prompt and good. Staff are always helpful to our needs. Room service did excellent job at cleaning our room. Walkable to Odori park, Nijo market, Tanukikoji shopping street and others.
Stayed 4 nights in Jan 2025

10/10 Excellent

Sarah

Liked: Cleanliness, staff & service, property conditions & facilities
Stayed 4 nights in Jan 2025

8/10 Good

Russell

Traveled with family
Liked: Cleanliness, staff & service, property conditions & facilities
Stayed in Sapporo for a few nights and had a fabulous stay. Room was great and Onsen was amazing. only thing the hotel lacked was an onsite bar. Breakfast was expensive so we ate elsewhere. Would stay here again as very convient for station and ski bus
Stayed 3 nights in Dec 2024

4/10 Poor

jeffrey

Disliked: Staff & service, property conditions & facilities
Arrived around 12 noon Upon check in the staff have really limited English and communication was not good, couple of the stuff kept on repeating I do not speak English. the onsen was broken and we asked the staff to call us when room is ready the response is just come back at 3pm basically “we don’t want to call”The is limited option in the room including a safe was asked to put things in the onsen locker which closed due to maintenance not direction in the hotel. Would not come back again
Stayed 1 night in Jan 2025

8/10 Good

Maggie

Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Convenient location, easy to walk. Clean. Breakfast is expensive.
Stayed 2 nights in Dec 2024

10/10 Excellent

Mun Hao

Stayed 3 nights in Dec 2024

6/10 Okay

Mami, Bellingham

Liked: Cleanliness, staff & service
Stayed 2 nights in Dec 2024

8/10 Good

Mackenzie

Stayed 4 nights in Nov 2024

10/10 Excellent

Robert

Liked: Cleanliness, staff & service, amenities, property conditions & facilities
An elegant and gorgeous hotel with fantastic service located near a conbini around one corner and an Italian place around the other. The rooms look wonderful and the onsen is majestic. I strongly recommend staying here, especially during the winter for a beautiful view of the snow covered city.
Stayed 4 nights in Dec 2024

8/10 Good

Sean

Traveled with family
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Check for mold around the metal parts of the window frame in the hotel room. The extremely cold air causes condensation to build up on these areas. Also, a regular inspection beneath the tubs in hotel rooms would be advised. The space in between the edge of the tub and the wall is not sealed and may build up moisture under the tub.
Stayed 1 night in Dec 2024

10/10 Excellent

Dang

Stayed 1 night in Nov 2024

8/10 Good

Yean Chong, Singapore

Traveled with group
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
It is walking distance to the Sapporo Clock Tower, Sapporo TV Tower and Odori Park. Parking fees would be 1500 Yen per day, you could get the multiple usable parking ticket at the reception
Stayed 2 nights in Nov 2024

8/10 Good

Kun Wah

Liked: Cleanliness, staff & service, property conditions & facilities
Love the corner room
Stayed 3 nights in Nov 2024

10/10 Excellent

qichun

Liked: Cleanliness, staff & service, amenities, property conditions & facilities
The location is very good and the property is well maintained. Only complaint was the gentleman at front desk that I asked about the spa he was not very patient and does not want me to finish talking before he talks. Very rare for a Japanese to behave like that.
Stayed 2 nights in Nov 2024

10/10 Excellent

Danee

Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Friendly staff
Stayed 1 night in Nov 2024

10/10 Excellent

Zack

Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Property was nice and clean, very convenient with an onsen to warm up after walking in the cold
Stayed 4 nights in Oct 2024

8/10 Good

Marcus

Stayed 2 nights in Oct 2024

10/10 Excellent

Heather

Traveled with family
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Great facility, clean and big room. Airport shuttle to the front door, very convenient.
Stayed 3 nights in Oct 2024

10/10 Excellent

Misa

Traveled with family
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
We really enjoyed staying at this hotel. The staff is very friendly and accommodating, very helpful and attentive. The location is a 10min walk to Sapporo station, and close to many tourist attractions. I loved the hot tub and its rest area has cityscape views, free drinks and popsicles. The room also has beautiful cityscapes. Excellent stay
Stayed 2 nights in Oct 2024

10/10 Excellent

Dustin

Liked: Cleanliness, staff & service, property conditions & facilities
Great location, friendly staff
Stayed 2 nights in Oct 2024

10/10 Excellent

Julie

Liked: Cleanliness, staff & service, property conditions & facilities
Stayed 2 nights in Oct 2024

6/10 Okay

Richard

Traveled with partner
Liked: Cleanliness
Stayed in mid October and the room was unbelievably hot and the only option was to have someone from the front desk unlock a window. At night we heard cars constantly so we had no choice but to close the window. Nice that they have lots of weddings but the elevators and elevator halls were frequently jammed which was very frustrating. Breakfast buffet was good. Staff communication issue led to a huge misunderstanding. We confirmed the bill the night before and we were told that there was nothing to pay. This morning, as we were getting into a taxi to the airport, which the hotel had arranged, we were chased by the staff for payment of a local call for about $.25. As we were getting onto the highway for the airport, the cab company called the driver to say that we had left without paying our bill so the driver had to stop the car! We called the hotel, at our expense, and put the phone on speaker so the driver could hear that there was in fact no issue. Ridiculous and frustrating to say the least.
Stayed 3 nights in Oct 2024

8/10 Good

Cohen

Traveled with group, Traveled with family
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Transportation, restaurant, and walkability
Stayed 5 nights in Oct 2024