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"Well it's expensive as heck. But I guess it is what it is"

"Juliana, at the front desk, provided excellent service! She was very welcoming and did a great job explaining all that Loews has to offer. "

"Big suites with balcony are nice , the rooms need to be renovated, the pool area and food are excellent!"

"So amazing! Will be back asap "

"Very good location next to the beach. All fine! Good breakfast, helpful staff. "

"Everything"

"Great service, the room was so nice and the location is excellent! Highly recommend."

"Everything is within walking distance. The beach was just across the road. Lots of things to see and do. "

"This was our fourth time at the National but importantly the third year in a row since the major change. It is still wonderful and keeps the right balance of elegance and calm in the centre of South Beach. This time there were a few anomolies. It advertises itself as an adult hotel but we saw children running around at and in the pool. They were well behaved but I'm not sure why they were there. Room service was awful for the amount we spent. No glasses in the room (actually this happened last year) and we asked at reception with no result after a full day, then rang room service asking for standard glasses and ice and waited an hour with nothing. We ended up walking to the bar asking for glasses and ice and bringing them back. During the 5 days we were there we had to wash the glasses ourselves. The other negative thing is allowing people around the pool to smoke. Biggest gripe of all. They now allow outside visitors (who might get better service than paying guests for 5 days). When we tried to get beds and towels at the weekend at around 3pm, not only were there no beds but no towels on two days running. A waiting list for towels. Finally the Martini Bar is shown as open on the website at weekends with live music. On the Saturday night we arrived it was closed. The bartender at the Blues Bar said it was only for special functions. No update to the website. We love The National and want to come back, but hopefully these issues will be a one off. "